Ouredition Reviews 467

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Design chair was as expected, well packaged and in good quality. The delivery time was longer than announced and news on that delay came late. Although they did announce delivery a month ahead and acc... See more

Company replied

Rated 5 out of 5 stars

Really great service! I bought a chair online and they delivered it a couple of days later. I had it sitting in a box for a month or more as my office space was not ready. I was then putting the chai... See more

Company replied

Rated 5 out of 5 stars

Next day delivery was indeed next day delivery. The chairs we bought were well wrapped and packed, it took me longer to unwrap than to construct the chairs. Although replicas it seems good enough qual... See more

Rated 2 out of 5 stars

Firstly I had to wait quite long for this chair. The delivery date was changed three times. When it arrived there was no assembly manual. The quality of the chair itself is questionable: the paint s... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We are very happy to welcome you to OurEdition.com. OurEdition.com has been created for the love of furniture. We aim to help you find your dream interior.. Choose from our carefully selected collection and create the interior of your dreams. We buy our products straight from the supplier, so we can guarantee superior quality and quick delivery.


Contact info

4.0

Great

TrustScore 4 out of 5

467 reviews

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Rated 5 out of 5 stars

Best service money can buy

I ordered a lot of furniture @furnaround.com. There were some minor problems, but they were resolved in an instant. They even offered a discount for a new order of chairs. E-mail is replied in a few hours, sometimes even minutes. All in all great service and cool furniture at low prices.

May 18, 2016
Unprompted review
Rated 4 out of 5 stars

Excellent customer service but the full process should be smoother

I had to contact the customer service to have an update of my shipment because on the expected day of delivery I didn't have either an email notifying the delay or the email with tracking code. The customer service was excellent as they replied back immediately, giving me my tracking number.
The products are well refined and very nice, but in the box the instructions for assemblying one chair was missing (anyway it was so easy that I actually didn't need it).

+ Customer service is responsive and polite
+ Products are nicely refined
- The process should be smoother and actually you shouldn't feel the need to contact the customer service at all

April 25, 2016
Unprompted review
Rated 1 out of 5 stars

i wait 3 weeks end i don't receive my chair

i pay , for a chair , order nr : 4600002204,, but now chair , now track email

March 3, 2016
Unprompted review
Ouredition logo

Reply from Ouredition

Dear Marleen,

Thank you for your review.

At the moment upon ordering the delivery time was 2-4 weeks.
You have also received an e-mail from us that your order will be delivered on the 4th of March, that's tomorrow.
Your order has been placed on the 19th of February.

We always try to deliver all of our orders as quick as possible, but sometimes we have to wait untill we have refilled our stock again to deliver as fast as possible.
All of our delivery times are as accurate as possible placed on the product page.

We continues try to upgrade our service and we will use your feedback in this process.

We wish you a good day!

Team

Rated 5 out of 5 stars

Optimizing my order by phone.

Took telephone contact to change my order for a more swift delivery. Very helpful support and flawless change of order without much ado. Great!

February 2, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

My choice: Eiffel black Italian. Furnaround back office assisted swiftly with placement of order. Conditions incl payment conditions are very good. Furnariound kept me well informed about status of order and the product arrived as promised.. Well done!

December 24, 2015
Unprompted review
Rated 4 out of 5 stars

Great furniture

I missed some parts of one chair and after two days i got the good parts, great service!

November 11, 2015
Unprompted review
Rated 4 out of 5 stars

Decent treatment

Really everything is ok!. fast delivery, good communication, good product, good enough price. The price is the only factor that kept me from giving 5 stars. Googling around it was pretty easy to find a cheaper (and further just ad good) shop.

September 5, 2015
Unprompted review
Rated 4 out of 5 stars

Good communication and delivery

At first I was very content about the above. Than there was a misunderstanding about my payment, yes or no. After I send an email saying I did pay and shortly after that I received an excuse and was told they made two payments for one order. So correction is needed in the communication internely I think. The delivery was good and my son was very happy with my present. :-)

August 30, 2015
Unprompted review

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