Our FoodReviews 

142
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Ordered curdsnacks, fast delivery, but need to drop one star, as recent delivery didnt keep cool enough and curdsnacks arrived squashed and warm, one ice pack is not enough to keep products cool, if d... See more

Company replied

Rated 5 out of 5 stars

very speedy delivery, great communication, arranged delivery just when I was in. the items were packaged very good, ‘kārums’ is my absolute go to latvian snack and I was worried how it will handle the... See more

Rated 5 out of 5 stars

Everything I ordered came much quicker than I expected, super amazed by that! One thing to keep in mind though, make sure you’re there to collect the parcel, especially if you get frozen goods, they d... See more

Rated 5 out of 5 stars

Definitely recommend ordering from this shop and I will be ordering again. Products were well packed all in good condition and delicious. Wish maybe some expiry dates were more in future . Shop could... See more

Company replied

Company details

  1. Grocery Delivery Service
  2. Grocery Store

Written by the company

Online Grocery food store from Latvia, Lithuania, Estonia, Russian, Bulgaria and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

142 reviews

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4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.6

All reviews

(142)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Items missing and poor customer service

When received my delivery, 1 item was not delivered. don't know if that was out of stock or other reason but never received it. Otherwise all ok! I contacted on the website live chat - and they even did not reply to my chat message. very disappointing as the first time experience

September 25, 2021
Our Food logo

Reply from Our Food

Dear Diana,
We are sorry if you received bad experience. About facebook chat. We check it and can't confirm about your message. If you have any questions please ask us by email: info@ourfood.uk

Regards OurFood team.

Rated 5 out of 5 stars

Top rates!

Very happy with my delivery. Very well packed and received next day!
There's nothing better than a good latvian food!!!

September 17, 2021
Rated 5 out of 5 stars

Good prices

Good prices, fast shipping and packed with care. Will definitely be returning!

September 16, 2021
Rated 5 out of 5 stars

Absolute pleasure to deal with

Website is super easy to understand as everything is straight forward-pick, order,pay! Simple as that.
Fast delivery, products are packed nice and securely.
Already ordered twice and definitely will make more orders in future.

September 16, 2021
Rated 5 out of 5 stars

Love the options

Love the options, love the prices. Live in rural Scotland and can't help delivery times. I would give it 6 stars if I could buy beer 😁

September 12, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service - super fast delivery, products are well packed and great communication all the way through. Will definitely shop again. I have recommended to my friends too. 5* experience :)

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Website is easy to use. Good prices. Delivery was very quick and all item were well packaged. Will definitely buy from here again

September 8, 2021
Rated 4 out of 5 stars

Good service

Parcel arrived 2 days later. UPS services used. We also bough a cake and it arrived a bit squashed, but we managed to save it.

Overall, we'd use this online again and would recommend it.

Thanks.

September 5, 2021
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase! And was very happy and excited to see many my countries products here. The package was very safely and securely packed and delivered very quickly. Would definitely recommend and will definitely shop from here again . Thank you a lot !

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

My new favourite online shop!

Everything I ordered came much quicker than I expected, super amazed by that! One thing to keep in mind though, make sure you’re there to collect the parcel, especially if you get frozen goods, they defrost fast, even with the nice frozen packets that come with it.

September 1, 2021

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