Oushk Pharmacy Reviews 775

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly supportive and knowledgeable staff. People frequently highlight the professional, friendly, and efficient service, noting that the team goes above and beyond to assist with queries and provide ongoing care. However, some customers also mentioned issues with orders and delivery services. A few people reported delays in receiving their orders, unfulfilled deliveries, or problems with defective products. There were also occasional concerns about the clarity of communication regarding order processing and delivery timelines.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and efficiency... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise timely deliveries,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise timely deliveries, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems t... See more

Company replied

Rated 5 out of 5 stars

Look no further, amazing customer service, great ambassadors who really help you along on your GLP1 Journey. It’s so incredible how much Oushk customers and staff become like family. Just what you nee... See more

Rated 5 out of 5 stars

Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come f... See more

Company replied

Rated 5 out of 5 stars

Fantastic pharmacy, I’ve been using them since November 24. Have had several interactions with different team members who are all extremely supportive and helpful, nothing is a problem for them to s... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

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Rated 5 out of 5 stars

I am so very glad I swapped to Oushk **perfect**

I swapped over in February. I had no issues with other suppliers I just wanted to stop having to shop about each month and stabilise with 1 company who I could call on if I needed advice or how to continue properly whilst on Mounjaro.

When I went up from 2.5mg to 5mg last year I was really poorly. (Whilst I know now I am really sensitive to increase dosing so I just have to go up in 1.25mg increments and not 2.5mg) . But when I was so ill I contacted my pharmacist, they 'didn't know anything about Mounjaro or it's side effects' I then contacted my gp, who 'didn't know anything about it or it's side effects' I then called 111 where I was spoke to an out of hours gp who... Yes they 'don't know anything about it or it's side effects' they all advised me to go to a&e.
But before I wasted their time I called them first. I was handed over to a nurse who said she was unsure so she went to get an a&e Dr. I spoke to said Dr and guess what 'they knew very little about it and didn't know much about the side effects' I was advised to go to my gp the following day & be referred to an endocrinologist!
This blew my mind and left me scared as I knew there was no primary or secondary care that seemed to know how to help. I tried speaking with my supplier at the time and they told me to use reddit or fb.

Now I have moved over to Oushk they have a fantastic support. Not only do you have access to video calls should you want them but they are reliable and friendly and any questions are usually answered within the hour when emailed.
I feel comfortable with the mutual trust we have and happy they stick to the guidelines too as many dont.

I now know my monthly orders are taken care of. My weight journey is monitored safely. I have help should I need it and I have the added bonus of the support from their fb group and the fb messenger chat too. Although I wish they would have a general chat group instead of just the maintenence group chat as not everyone wants to open themselves up to a fb group.

My ONLY negative is for some reason their needles seem a little more stabby & owie than others but I bought a box of my own a while back so it is no major stress!

Thanks Oushk (Hira & team) keep up they fabulous customer experience & keep those needed conversations flowing! 😊🌟🌟🌟🌟🌟

April 22, 2025
Unprompted review
Rated 4 out of 5 stars

Quick delivery start to finish

Quick delivery start to finish. Only reason for 4 starts not 5 is the woolcool bag it came in was big and the one ice block was floating around the bag with the product but there was too much spare room for it to be next to the box. It was questionable that the product had been kept cold. Med express pack in a box with no room for movement and use two ice blocks.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience no support

Bad experience and not a good service!!!! . I have changed to oushk from my other provider because of the support element. I am on 7.5mg and about to start my 2nd pen. I have not been offered any support at all with Oushk. I’m feeling a bit disappointed and disheartened. Not that it’s a big deal at all but I didn’t get the measuring tape with my order either. It’s just not really showing me any consistency with Oushk.
I am so sorry if this comes across as negative but I am just a bit upset! It’s a lot of money to pay out every month for a prescription which should be getting monitored. I’m not sure if I will continue with this provider.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Oushk are an absolutely amazing…

Oushk are an absolutely amazing pharmacy, they treat all their members with the upmost respect. I moved to Oushk in February the service I have received is second to none any queries you have are dealt with almost straight away. Hira the head pharmacist is so full of weight loss information and passes it all on to the members by doing lives on FB page also on what’s app which is a great help on your weight loss journey. I cannot recommend this pharmacy enough ,I feel so comfortable and safe getting this medication from them. I know if I have any problems I can email or call and my problem will be dealt with.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

You get lots of support

Great company! Gave me lots of advice before sending injections! Lots of advice on website and medication if you suffer any side affects! Supporting group on Facebook which Oushk pharmacy answer any questions! Feels very personal! Highly recommend

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

5* customer service …

Switched over to Oushk from another provider. Seamless process. The customer service provided from Oushk is fantastic would give 10* if I could. They truly care about their patients. Thank you team Oushk

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great fast and hopefully

I ordered my weight loss I jab from these after hearing great reviews when my old provider was not getting orders out for 2+ weeks I ordered off here 3 days later my injection is in the fridge at home! I have looked on the account and love how to can track weight pre order injections and so on it’s honestly been amazing

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Oushk are amazing

Oushk are amazing. Real people who answer questions and are so supportive. Thankyou for your service of caring for your users.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend OUSHK I've…

I would highly recommend OUSHK I've just received my 2nd pen the customer service is 10 out of10 and it came in beautiful packaging and was delivered with care I'm 1 happy customer that will be definitely be ordering again and great prices .thank you so much

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

This is my 1st time changing…

This is my 1st time changing pharmacies, I was worried about it. However the website was easy to navigate, I was emailed to ask for an update photo and my id was checked. I received a quick response and my delivery arrived by RM on my chosen delivery day. I've still a few stone to lose, but im glad I moved to Oushk, as they also offer a choice of maintenance plans.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

I've been with Oushk now since the beginning of the year, having ordered my first couple of pens from another Pharmacy. What drew me to Oushk was the personal touch that they seem to apply to all their customers; you really feel you are part of the Oushk family, with the owners, including Hira (Head Pharmacist) taking the time to engage on their support group. She even does FB lives which are so informative and supportive. Communication with them is always prompt and helpful, from changing dates on orders to amending the strength of pens. Oushk's customer service is second to none. They aren't the cheapest but they aren't the most expensive by a long way but their customer service is invaluable and so reassuring. They are an amazing company who support you wherever you are in your journey.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Hira Malik The Best 👌🏻

Hira Malik, the co-founder and lead prescriber, made it for me. The care she shows, for us on mounjaro, is just exceptional! I went through several different providers but none felt like Öushk. I want to stay on a glp1 for life so a good provider is top priority to me.
Today, out of nowhere I received a call from Hira just checking up on me. I felt really cared for and for that, I want to say thank you Hira.💖

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have recently bought my second dose of Mounjaro from Oushk. Great prices compared to some of the other sellers. You also get a nice little pack with information, a tape measure, extra needles etc with every order, so they definitely go beyond expectations when comparing to Asda.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company - very personable

I was skeptical because I’d never heard of them before but wow absolutely amazing. Literally the service and support offered by Oushk is second to none. The founder herself interacts with everyone and makes it so personable. Would highly recommend.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I have found Oushk to be professional

I have found Oushk to be professional, thorough and to offer a fast and reliable service. I am now on my third prescription and the after care is fantastic.
I have recommended them to several friends and family and will continue to do so.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault these guys!

Cannot fault these guys!
Items ordered always arrive super quick. Products are exactly as ordered. Anything ordered for a specific date always arrives on date specified
Customer service is second to none. Nothing is too much trouble.
Cannot recommend Oushk Pharmacy enough

February 19, 2025
Unprompted review

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