I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more
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Replied to 14% of negative reviews
Typically replies within 1 week
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Leatherman Juice
Managed to source a brand new Leatherman Juice C2 (a great, but unfortunately discontinued model) at a very reasonable price. Ordering was easy and quick, and delivery fast, efficient and on time.
Not received the product as yet
Not received the product as yet, my first order for some reason was returned to sender. so I contacted customer services who raised another order, which was supposed to be delivered on 18th January, it didn't arrive, I have now received another note to say will be delivered 21st January, so I am hoping it arrives.

Reply from Outdoorsupply.co.uk
DO NOT USE OUTDOOR SUPPLY.CO.UK
DO NOT USE OUTDOORSUPPLY.CO.UK.
Ordered 3 weeks ago, money taken from account at time of order and still no product. Plus turns out this is not a UK company, instead goods coming from Europe via ETRIAS COMPANY and a week after ordering, Etrias told me to pay a 20% import duty fee (no mention of this on their website) to get the goods. I have repeatedly contacted the company and am fobbed off. No product, no refund. BUYERS BEWARE - DO NOT USE OUTDOORSUPPLY.CO.UK.

Reply from Outdoorsupply.co.uk
Delay + Brexit-voting morons induced faff
I ordered 14 December. 28 December I emailed to cancel order as had had to buy elsewhere, but then received an email to say they'd been sent already. They arrived New Years eve. Return facility on website wasn't working. No reply yet to query, and thanks to the 52% of my countrymen who are morons who voted for Brexit, I will probably now have to pay through the nose to send them back to Holland as we are now pariahs. Hoping for a resolution soon.
- UPDATE - Thanks for getting back to me quickly. Happy with how you responded.

Reply from Outdoorsupply.co.uk
I don’t yet have my product
I don’t yet have my product, despite me choosing it over other options on other sites specifically because it was advertised to arrive before Christmas. It’s now the 28th and my chest is bare and bereft of this jumper. I’ve afforded you one or two more stars than I may have done, if I wasn’t still high with the last embers of this holiday spirit.

Reply from Outdoorsupply.co.uk
Ordered hunters on 16th December for…
Ordered hunters on 16th December for Xmas present didn’t receive or here anything until I emailed on the 28th to then be told they don’t have them and won’t fit a few weeks took the money on the 16th shocking avoid

Reply from Outdoorsupply.co.uk
My item has not arrived 20 days after…
My item has not arrived 20 days after ordering. No communication offered, please avoid

Reply from Outdoorsupply.co.uk
Highly unusual products,a bit expensive…
Highly unusual products,a bit expensive but nonetheless ,spectacular!
Sluggish Delivery
Watch out. When ordering they say delivery expected within 3-5 days, but when you get the confirmation of sale it says shipping from their warehouse expected within 3-5 days which is not the same thing. In my case after 5 business days there has been no further communication from the company and no sign the order has even been shipped. So who knows how long it will take to be delivered. Really annoying, especially as companies like Amazon can deliver reliably within 24 hours even at the height of the Xmas buying season.

Reply from Outdoorsupply.co.uk
Very satisfied with service and…
Very satisfied with service and grisport walking shoes.
Excellent customer service.
Excellent Dutch company, I had a problem with an Icebreaker product after a year and they refunded without question, so I immediately bought a replacement from them. Such good customer service deserves to be rewarded.
Great value
Great value, efficient on time delivery well communicated throughout - Thankyou !
Excellent order process delivery and…
Excellent order process delivery and comms.
Good products
Good products. Good offers. Quick delivery service. Good customer service.
Very happy.
Excellent all round
I had a bad experience on another website so placed a replacement order with this company. I wish I’d come here first as they shipped the item the same day and it arrived in perfect condition within 48hrs of me placing the order. Highly recommend
The perfect purchase
Purchase was simple and efficient online. Great price in comparison, free delivery and product was tracked and arrived in good time. Footwear was just what I was after and a perfect fit with Lowa doing half sizes in their footwear.
Hunter boots purchase
Great company!!I was a bit dubious as I hadn’t heard of the company before but all went well, very fast secure postage and the Hunter boots are the envy of all my friends. They add a lovely splash of colour when out dog walking in the muddy fields! I’ve now bought three pairs and the service is exemplary, would recommend to anyone who wants a fab pair of boots from a great company. Thank you to all. Xx
Quick delivery
I was quite surprised how quick it was delivered 3 working days to be precise .Well worth buying the product would use this company again.
Fast delivery of high quality branded…
Fast delivery of high quality branded products not available anywhere else.
my only complaint is that the site isn't accepting reviews?
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