Outdoorsupply.co.uk Reviews 

271
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more

Rated 4 out of 5 stars

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more

Rated 3 out of 5 stars

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more

Rated 4 out of 5 stars

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more

3.1

Average

TrustScore 3 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(271)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor delivery service

I haven't even received my delivery as the courier wasn't given my number or email to notify me that the order was on it's way so someone was home to accept.
The order is probably on it's way back to the store as the customer service representative wasnt that bothered that my order was not delivered.

October 26, 2020
Unprompted review
Outdoorsupply.co.uk logo

Reply from Outdoorsupply.co.uk

Dear Ami Woollas,

Thank you for your review of Outdoorsupply.co.uk. We are very sorry to hear that your experience with us has not been positive. Our sincere apologies for this.

We see that our carrier had some trouble making a successful delivery, but on the tracking we see that the parcel has since been delivered. We hope your order has reached you. If it has not yet reached you, please let us know so that we can look into this for you.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Services

Rated 4 out of 5 stars

Easy

Easy to order, product arrived in 6 days, well packaged ad as described. Thanks

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Hanwag boots

I ordered a pair of hanwag boots on line Saturday afternoon and they arrived Wednesday morning, great service.

October 17, 2020
Unprompted review
Rated 5 out of 5 stars

Well priced and fast shipping

I knew the product I was buying was good quality because I’ve bought the AGU brand before. The price here was considerably better than elsewhere though (I saved about £15).
Delivery was fast which is a real bonus!

October 14, 2020
Unprompted review
Rated 2 out of 5 stars

Wrong size received.

I ordered a pair of Oulkai flip flops in a UK size 11. Unfortunately the flip flops received were in a uk size 13.

They do just fit so am loathe to return them as I’m due to go on holiday in a few days time. Disappointed that a simple size selection could be so far out.

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great company that I highly recommend

Outdoor supply . Co was the only company that held the walking boots that I was looking for.
I was a little worried about ordering a £300 pear of walking boots off a company that I haven’t heard of so I looked up “Outdoor supply” to find out there history and philosophy.
It was only then that I took the plunge in ordering the Hanwag walking boots that I had been looking for.
After the simple ordering took place they contacted me with tracking information to put my mind at rest,
The boots were of course just what I was looking for and so pleased when they came as promised,
I would now highly recommend Outdoor supply . Co and also the Hanwag boots that I bought.
Thank you Etrias

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Jumper of a really good quality

Ordered this jumper for my wife. Really good quality and has a nice slim fit. Ordered a size medium (fits well for a size 10/12).
Order arrived really quickly with good communication throughout. Wife is now tempted to order another one in a different colour.

September 13, 2020
Unprompted review
Rated 5 out of 5 stars

Arrived in bubble wrap only but all good

Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.

August 27, 2020
Unprompted review
Outdoorsupply.co.uk logo

Reply from Outdoorsupply.co.uk

Dear Andrew,
Thank you very much for your review.

All products that are being shipped from our warehouse are legit items and coming from the manufacture itself.
If you are ever in doubt, we are happy to help you with all the questions you might have and you can contact our customer service whenever needed.

Your Etrias / Outdoorsupply - Customer Service team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look