I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more
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Poor delivery service
I haven't even received my delivery as the courier wasn't given my number or email to notify me that the order was on it's way so someone was home to accept.
The order is probably on it's way back to the store as the customer service representative wasnt that bothered that my order was not delivered.

Reply from Outdoorsupply.co.uk
Easy
Easy to order, product arrived in 6 days, well packaged ad as described. Thanks
Hanwag boots
I ordered a pair of hanwag boots on line Saturday afternoon and they arrived Wednesday morning, great service.
Great product and great service
Great product and great service, quick delivery and fair priced!
I take my new Stanley bottle with me everywhere 😃
Excellent quality cool box delivered in…
Excellent quality cool box delivered in a timely fashion. An enquiry via email was also answered promptly
Well priced and fast shipping
I knew the product I was buying was good quality because I’ve bought the AGU brand before. The price here was considerably better than elsewhere though (I saved about £15).
Delivery was fast which is a real bonus!
Speedy service 👍 great product 👍
Wrong size received.
I ordered a pair of Oulkai flip flops in a UK size 11. Unfortunately the flip flops received were in a uk size 13.
They do just fit so am loathe to return them as I’m due to go on holiday in a few days time. Disappointed that a simple size selection could be so far out.
Very slick and quick service
Very slick and quick service, with constant updates on order status.
Placed and order for a product that…
Placed and order for a product that looked great and was good value. Arrived promptly in a few days and was exactly as promised.
Great fit and style at a really good price....good find!
Great company that I highly recommend
Outdoor supply . Co was the only company that held the walking boots that I was looking for.
I was a little worried about ordering a £300 pear of walking boots off a company that I haven’t heard of so I looked up “Outdoor supply” to find out there history and philosophy.
It was only then that I took the plunge in ordering the Hanwag walking boots that I had been looking for.
After the simple ordering took place they contacted me with tracking information to put my mind at rest,
The boots were of course just what I was looking for and so pleased when they came as promised,
I would now highly recommend Outdoor supply . Co and also the Hanwag boots that I bought.
Thank you Etrias
Great and fast support
Great and fast support from the team at outdoorsupply. Would definitely recommend.
Faultless service received
Faultless service received. Product dispatched from the Netherlands and arrived within two days. Will 100% purchase from here again.
Good table at a fair price delivered on…
Good table at a fair price delivered on time. Five stars would require the table to have no wobble. It’s stable but like most good camping tables still wobbles a bit.
Jumper of a really good quality
Ordered this jumper for my wife. Really good quality and has a nice slim fit. Ordered a size medium (fits well for a size 10/12).
Order arrived really quickly with good communication throughout. Wife is now tempted to order another one in a different colour.
Good value and customer experience. Packaging could be improved.
Goods were supplied as described in good condition. Great communications and value for money. However, goods were loose to rattle around inside the box and for this reason I've given four stars instead of five.
Great experience!
Order arrived on time and packaged well. Very happy with experience.
No confirmation email received so had…
No confirmation email received so had to ring the helpline. All in order but still no confirmation. However order received in good time and all well.
Arrived in bubble wrap only but all good
Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.

Reply from Outdoorsupply.co.uk
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