I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more
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Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more
Company details
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
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An easy to use site and a very…
An easy to use site and a very efficient and straight forward delivery, with product arriving safe and sound.
Great returns service
Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.
Fantastic customer care.
Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.
swimming pool
excellent quality and worth its money cant give it a bad rating and lots of room
Ordered a lightweight groundsheet and…
Ordered a lightweight groundsheet and very pleased with the quality and how it was packaged.
Excellent delivery times, I shall be using these guys again.
Robert Bolton.
Groundsheet Bo-Camp Grey (6 x 3 m)
Great light weight but tough footprint ground sheet. Arrived within a few days of ordering and without any issues. Great price too. Highly recommended.
Excellent product and great service
Excellent product and great service. However delivery company should be changed. DPD chucked on our doorstep, box was smashed. Thankfully stove was OK.
Excellent communication and speedy…
Excellent communication and speedy delivery. Easy site to navigate and painless checkout procedure.
This swimming pool helped to through…
This swimming pool helped to through the summer happy. Very fast delivery and good item as describe. Only the pump is not very powerful but does the job.
Great sized pool
Fast delivery of quality product and great value for money
Great product quality price
Great product quality price, fast delivery, amazing customer service
Fantastic shopping experience
Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!
Great coms …
Great coms had a problem checking out but was assured all was well and it was revived the tent early thank you
Good customer service…
I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service
Fast delivery and very responsive and competent customer service
There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.
Amazed at their speed of delivery
Amazed at their speed of delivery, can't be faulted and product as described.
Great shop
Great shop, great product selection, easy of use website. Checkout was easy and shipment was very fast. Emailed shop and has a very fast reply with my query being solved. Highly recommended
The ordering process was easy and the…
The ordering process was easy and the boots arrived soon after order. The returns process is pretty painless too.
Good range of available gear
Good range of available gear (and in my size). It arrived quickly without any hassle.
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