Outdoorsupply.co.uk Reviews 

271
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 2 out of 5 stars

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... See more

Rated 4 out of 5 stars

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... See more

Rated 3 out of 5 stars

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... See more

Rated 4 out of 5 stars

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... See more

3.1

Average

TrustScore 3 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(271)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great returns service

Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.

August 24, 2020
Unprompted review
Rated 4 out of 5 stars

Fantastic customer care.

Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Good customer service…

I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery and very responsive and competent customer service

There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop, great product selection, easy of use website. Checkout was easy and shipment was very fast. Emailed shop and has a very fast reply with my query being solved. Highly recommended

July 13, 2020
Unprompted review

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