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Outset is an AI-moderated user research platform that helps product, UX, and research teams conduct high-quality qualitative interviews at scale. The platform is designed for organizations that need to gather in-depth customer insights efficiently, without the time, scheduling, and consistency constraints of traditional moderated research. Outset uses artificial intelligence to facilitate live, one-on-one research conversations with participants. During each session, the AI interviewer adapts in real time, asking relevant follow-up questions based on participant responses. This allows teams to explore motivations, context, and qualitative nuance while maintaining a structured and repeatable research process. Teams use Outset for a range of qualitative research use cases, including product discovery, usability testing, concept evaluation, and customer feedback analysis. The platform supports end-to-end research workflows, from running interviews to generating transcripts, summaries, and synthesized insights that can be shared across product, design, and leadership teams. Outset is used by product managers, UX researchers, research operations teams, and insights leaders at growing and enterprise organizations. It is especially useful for teams working across time zones or running frequent research initiatives that would otherwise require significant coordination and manual effort. By combining conversational AI with research best practices, Outset enables teams to scale qualitative research while maintaining depth, consistency, and clarity in their findings.
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United States
- outset.ai
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