oval-square.com Reviews 

The customare care I received from Cecilie Wormington was outstanding. She was super helpful when I needed to return my purchase for another size, and when the item was out of stock, she went above and beyond to help secure it for me. I am very pleased with my experience!

This has been one of the most frustrating and dishonest online shopping experiences I’ve had.

I tried to return my order via my account. When clicking on the order and then “Returns,” the page simply does not load. The URL is broken. I tested this on multiple browsers and devices – same result every time.

I then contacted customer service by email. No response at all.
I also tried calling them. No one answers.

After digging through their own website, I finally found another return page. There, I was able to select my order and the items I wanted to return. But once everything was selected, I repeatedly received the message:
“An unexpected error occurred.”

At this point, it no longer feels like a technical glitch. It feels intentional – as if the return process is designed to fail until customers give up.

To make matters worse, their website clearly states that returns cost 79 DKK. However, when I actually tried to proceed, I was suddenly charged €15 instead. This is simply not true to what is advertised and is misleading at best.

So let’s summarize:
• Broken return links
• A return system that repeatedly throws errors
• Completely unreachable customer service
• And return fees that do not match what is stated on their own website

This is absolutely unacceptable and does not inspire any trust. I strongly advise anyone considering ordering here to think twice. If you need to return something, be prepared for a frustrating, time-consuming process and unexpected charges.

Very disappointed. Would not recommend.

Cannot return item that is too large. Have tried to contact Oval square for several weeks without any response

Were it possible to give 0 stars I would. They are impossible to get into contact with. TWICE now my order has been cancelled. I have yet to receive a refund. Do not shop here!

Very bad customer service!!
An automatisch reply is saying they get back to you but they don’t
You can not get a returnlabel because of an error

Awful customer service. I ordered some trousers in November and returned them after a few days, I’ve not received my money back yet which is 1000dk and they have not replied to my email.
Will never recommend anyone shopping there.

This is the worst customer service I have ever experienced. When I tried to return my jacket, I kept getting an error in the return process. I contacted customer support several times by email, but I never received any response. Very disappointing.