Emailed Overboard to get a spare bungee strap replacement for rucksack as unable to find on website. Return email within a couple of hours, offered a free new bungee strap and only had to pay postage,... See more
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Unit 9 Sky Business Park, Eversley Way, TW20 8RF, Thorpe, United Kingdom
Replied to 85% of negative reviews
Typically replies within 24 hours
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Was cautious at first as its a fairly expensive bag but having had a cheaper one which came apart after two years you can see where the money has gone.
The bay is really well thought out with lots of good sized pockets. Its also very nicely made, feels durable and is comfortable to wear. Several friends have Overboard gear and its all looking good even after years of use / abuse.
Basically I'm sold on it.

Reply from OverBoard
Bought as an insert for a Six Moons designs backpack. Really well made and useful insert. Highly recommend. Would love a few more options. Maybe different pocket sizes, zippers etc

Reply from OverBoard
Clear window both sides for camera and screen to work. Tested with a cloth inside and totally watertight.

Reply from OverBoard
Good product description and fast delivery. Cant wait to put the items to test on an overseas adventure!

Reply from OverBoard
Ordered a back pack for upcoming trip and whilst bag arrived in good time I noticed one plastic buckle was damaged.
I contacted overboard on Friday midday not expecting to have part replaced in time for planned trip following Monday and was very pleasantly surprised when replacement part arrived Saturday.
Excellent customer service plus very happy with rucsac.
I highly recommend this company

Reply from OverBoard
I bought the large and the small phone case last year for a holiday, both were not waterproof, splash proof at best.

Reply from OverBoard
Bought item at sale price and 3 free products included. Bought for fishing at the coast to keep all my tackle and gear dry. This waterproof backpack was recommended by a well known fisherman/ writer in an online article which is why I chose it. Haven't used it yet but it easily holds all the gear that I will need for a days fishing. It is well made so I am sure that it will perform as designed.

Reply from OverBoard
Good value well made products
This is the 2nd back pack I have bought from Overboard the first one is still going well after 6 years of almost daily use but is now a little worn which is to be expected. I am sure the new one will be just as good and it’s high visibility colour will be better for when I am cycling
Very prompt delivery

Reply from OverBoard
Great value bicycle panniers. Terrific customer service.

Reply from OverBoard
Great customer service even when there was a hiccup as usual looks quality products however time will tell would highly recommend

Reply from OverBoard
Item arrived quickly suitably packaged. Not tried it yet but looks the part

Reply from OverBoard
The bags are good but my past experience of the warranty is very poor.
Zips not covered. Bad sun fading of the material not covered.

Reply from OverBoard
I recently ordered from OverBoard UK and honestly had a really good experience. I bought the waterproof backpack and it’s probably the best waterproof bag I’ve used so far. The quality feels really solid and well made, and it actually does what it promises, everything inside stayed completely dry. It’s also really comfortable to carry and has plenty of space, which makes it great for travelling or outdoor trips.
The service was great too. Ordering was quick and easy, and the delivery was faster than I expected. My order arrived well packaged and in perfect condition.
Overall I’m really happy with my purchase. Good quality product, smooth service, and fast delivery. I’d definitely order from OverBoard UK again.

Reply from OverBoard
Overboard is one of those brands that just seems to get it right. Their gear feels really well made and designed for real outdoor use, not just for looks. Everything feels tough, practical, and built to last.
What I like most is how reliable their waterproof gear is. You can tell a lot of thought has gone into making products that properly protect your stuff, especially if you’re around water or outdoors a lot.
Their customer support has also been great whenever I’ve needed help. Responses were quick and helpful, which makes the overall experience with the brand even better.

Reply from OverBoard
I have been using Overboard bags for a long time now and they are essentials for me on surf trips. I use the bags for everything from international travel to boat trips to long road trips. I also use the tubes to keep wet wetsuits and board shorts. Absolutely love the products.

Reply from OverBoard
Superb product! Delivery on time too.
Best in the business product wise in my view.

Reply from OverBoard
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