oVertone Color Reviews 

14,745
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products for leaving their hair soft, shiny, and healthy, often resulting in vibrant, rich colors that receive compliments. Many also find the application process and ordering experience to be easy and straightforward. Conversely, a small portion of people felt dissatisfied with order fulfillment, citing missing items, incomplete deliveries, lost packages, and slow shipping times. Some reviewers also noted product inconsistencies, including formula changes, unexpected color outcomes, quick fading, and issues with texture or staining.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing excitement to try it but... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction, praising the products... See more

Order

Reviewers mention negative feedback about order fulfillment, with many customers reporting not receiving... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the product's ease of use and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting prompt service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love using titanium overtone. I am in the process of growing out my grays. With that comes nasty brassy strands. With the titanium it transforms the dry washed out look, leaving the silver vibran... See more

Rated 4 out of 5 stars

Very good product but very very pigmented! I had blue hair for 5 years and I used the blue depositing mask for years to maintain my color, you just need to wear gloves when applying or it can tint you... See more

Rated 3 out of 5 stars

The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few st... See more

Rated 3 out of 5 stars

I am getting compliments. However, the color fades very quickly into various shades of pink. It looks great for about one or two days (the actual mask, not the conditioner). I wish you could create a... See more


Company details

  1. Hair Product Store

Written by the company

Semi-permanent pigmented conditioners & nourishing hair care products. oVertone offers a hair-healthy alternative to hair dye and simple in-shower solutions for color maintenance. 100% vegan & cruelty-free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

15K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(14,745)

163 reviews in the last 12 months

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Rated 1 out of 5 stars

Shipment delayed

I ordered back on halloween and my order still hasn't been shipped and you're asking for a review? Ship my stuff in a timely manner and we're off to a much better start.

October 27, 2025
Rated 1 out of 5 stars

Well

Well, you've been notifying me to leave a review for something that took a while to ship..Daily. maybe look into that. I was excited to start with the hair mask last night...but my hair could not have felt worse. Maybe cut back on the 80% alcohol and try actual tablespoons of oil :(

October 26, 2025
Rated 5 out of 5 stars

A bad experience turned wonderful

At first, I was very frustrated with my purchase. I had paid for expedited shipping because I needed this product before a trip I was taking. The product never arrived, and I had ordered two weeks in advance.
I contacted customer support and they were very kind and understanding, offering me a full refund.
I was thankful that they understood, and immediately put in another purchase so that I'd have the products when I returned from my trip.
Not only was customer support so helpful, but I received extra product for the inconvenience. A remedy mask and scalp brush. They have gone above and beyond to keep a customer happy. I will only but from this company from now on. The product is superb and so is their customer support.

October 17, 2025
Rated 1 out of 5 stars

I requested a change of color and was…

I requested a change of color and was assured it happened. I received two orders my original color and the color I requested and was charged for both. I was charged more for the one I wanted and am unable to return the other one. When I tried the system wouldn’t let me and I can’t reach a real person to talk to about this.

October 23, 2025
Rated 1 out of 5 stars

The color is not correct.

The color is not correct. It is not as vivid as it used to be when I used this product back in the day. I'm sad too bc this brand/product kept my hair in check, like fire engine red check, until it was time to redo my roots. I feel like they changed the formula. They sent gloves as if it were going to stain my hands and it didn't even stain my hair.

October 20, 2025
Rated 2 out of 5 stars

Did not dye

I have used a conditioning dye in the past, and it gave me a nice red tint. I don't expect it to be vibrant, since my hair is brown, but there was no trace of the color at all. I used the whole container and left it in my hair for longer than what was suggested. I have medium length type 4 hair.

October 8, 2025

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