oVertone Color Reviews 

14,745
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products for leaving their hair soft, shiny, and healthy, often resulting in vibrant, rich colors that receive compliments. Many also find the application process and ordering experience to be easy and straightforward. Conversely, a small portion of people felt dissatisfied with order fulfillment, citing missing items, incomplete deliveries, lost packages, and slow shipping times. Some reviewers also noted product inconsistencies, including formula changes, unexpected color outcomes, quick fading, and issues with texture or staining.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing excitement to try it but... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction, praising the products... See more

Order

Reviewers mention negative feedback about order fulfillment, with many customers reporting not receiving... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the product's ease of use and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting prompt service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love using titanium overtone. I am in the process of growing out my grays. With that comes nasty brassy strands. With the titanium it transforms the dry washed out look, leaving the silver vibran... See more

Rated 4 out of 5 stars

Very good product but very very pigmented! I had blue hair for 5 years and I used the blue depositing mask for years to maintain my color, you just need to wear gloves when applying or it can tint you... See more

Rated 3 out of 5 stars

The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few st... See more

Rated 3 out of 5 stars

I am getting compliments. However, the color fades very quickly into various shades of pink. It looks great for about one or two days (the actual mask, not the conditioner). I wish you could create a... See more


Company details

  1. Hair Product Store

Written by the company

Semi-permanent pigmented conditioners & nourishing hair care products. oVertone offers a hair-healthy alternative to hair dye and simple in-shower solutions for color maintenance. 100% vegan & cruelty-free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

15K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(14,745)

163 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

I have medium brown hair with natural blond highlights that pick up color well. I bought the Emerald Overtone since I was going to be Disgust from Inside Out for Halloween. All this color did was made my hair all the same muddy darker brown color. Not even a hint of green or greenish tint. This is the first time I have had a purchase from Overtone not come out as planned.

October 30, 2025
Rated 3 out of 5 stars

They change things, but don't mention it upfront

They changed the formula of their color depositing masks, but didn't make that information public. I had to ask because not only did the mask have a different texture, it left a blue stain on my scalp when I was using a purple color. This is not the first time they have changed things with no information to their customers. This is not acceptable, especially on a product that gets applied directly on your body. I will be switching to a different product line.

October 17, 2025
Rated 2 out of 5 stars

Is this a new formula?

This color disappeared from the lineup for a very long time, so I was overjoyed when I saw that it was back! The dark green was my favorite. I opened the product and it still smelled the same (amazing) but the consistency was different and the container wasn't as full as I remembered. I used the entire thing over three attempts across multiple days, trying to urge the product to do anything, and it was honestly a pathetic result. This is not the same as it was and I am very disappointed.

October 14, 2025
Rated 1 out of 5 stars

no help for missing order

I ordered two sample colors in a two for one deal and only ever got one - requests to the company only received automatic meaningless replies.
So I can't comment on the product!
But customer service doesn't exist. Maybe they'll see this complaint and finally respond.

October 13, 2025
Rated 1 out of 5 stars

I ordered on October12

I ordered on October12, and still haven’t received my order. They said they were sending it, and I don’t even have a tracking number! It’s impossible to reach anyone and only email gets a response. Absolutely not ordering from here again. I still have no product and it’s Nov1st!!!!

October 12, 2025
Rated 3 out of 5 stars

Something has changed, and not for the better

I've used and loved Overtone products for years, but something has changed recently. When my last order arrived I noticed immediately that the containers for the color depositing conditioner were literally half the size of what I was getting before, and the product itself was more watery.

So I'm paying the same price for less than half as much and a lower quality product. With the conditioner being runnier than it used to be, it's harder to keep it from running down my face and staining my skin compared to the thicker product I got before. I'll use up what I have but I'm not sure I will continue ordering

October 13, 2025
Rated 1 out of 5 stars

My product has not arrived

Bought product for an event, 21-day service window has passed and product has still not arrived. I will not have time to test the product before the event, so unlikely that I will be able to use it even if it does arrive in the next few days.

October 13, 2025

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