oVertone Color Reviews 

14,745
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products for leaving their hair soft, shiny, and healthy, often resulting in vibrant, rich colors that receive compliments. Many also find the application process and ordering experience to be easy and straightforward. Conversely, a small portion of people felt dissatisfied with order fulfillment, citing missing items, incomplete deliveries, lost packages, and slow shipping times. Some reviewers also noted product inconsistencies, including formula changes, unexpected color outcomes, quick fading, and issues with texture or staining.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing excitement to try it but... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction, praising the products... See more

Order

Reviewers mention negative feedback about order fulfillment, with many customers reporting not receiving... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the product's ease of use and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting prompt service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love using titanium overtone. I am in the process of growing out my grays. With that comes nasty brassy strands. With the titanium it transforms the dry washed out look, leaving the silver vibran... See more

Rated 4 out of 5 stars

Very good product but very very pigmented! I had blue hair for 5 years and I used the blue depositing mask for years to maintain my color, you just need to wear gloves when applying or it can tint you... See more

Rated 3 out of 5 stars

The dye didn't work for me, it was more dull brown than red and just darkened hair. The consistency is also difficult to apply. What really could be improved is actual instructions instead of a few st... See more

Rated 3 out of 5 stars

I am getting compliments. However, the color fades very quickly into various shades of pink. It looks great for about one or two days (the actual mask, not the conditioner). I wish you could create a... See more


Company details

  1. Hair Product Store

Written by the company

Semi-permanent pigmented conditioners & nourishing hair care products. oVertone offers a hair-healthy alternative to hair dye and simple in-shower solutions for color maintenance. 100% vegan & cruelty-free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

15K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.7

All reviews

(14,745)

163 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service is a disaster

Customer service is a disaster. Tried to cancel several times before anything even happened and they just held the item for like a week and a half and then shipped it even after three times trying to cancel it. I took it up with PayPal in order to get my money back and then they fussed about that they told me to keep it even after I told him I didn’t want it. I went and got something else because the shipping time was so long and they sent me something I didn’t want Will not buy from the store again.

October 11, 2025
Rated 2 out of 5 stars

Won't buy from again.

Can't use the mask or conditioner, can't get past the smell it gives me an instant headache and it does nothing to cover my grays. The curl spray is like water and does a little to tame frizz but not really much else. Shine spray weighs hair down and makes it look greasy/oily.

October 11, 2025
Rated 3 out of 5 stars

I love this company- it just doesn't work for my hair anymore.

I love this company, their ingredients don't cause allergic reactions and culture is super cool and I'd buy from them forever - if it worked. Every time I buy it now, it doesn't work as well. It used to be perfect, it easily covered grey hair and left a vibrant color through multiple washings - now the color doesn't take, there's always grey hair it hasn't colored at all and within 1 washing, it's like I haven't done it. Something clearly changed in the formula and I'm having to buy more to cover less for less time.

October 10, 2025
Rated 5 out of 5 stars

I've been using Overtone for years.r a few…

I've been using Overtone for a few years and I always get compliments on my hair. I'm 65 years old and the compliments come from teenager and older people. I feel the formula has changed. The pastel purple (lilac lotus) has a slight bluish tint. Also I've noticed it's not as slippery in the shower. Which I like.

October 27, 2025
Rated 5 out of 5 stars

Overtone Shines!

Overtone gives rich beautiful deep color especially the Espresso mask.What I appreciate especially is the way it conditions the hair as it works.Hair is soft and shiny after coloring.Box color strips the hair of oils leaving it dry and tendency to look dull.Try Overtone you will be pleasingly surprized.

October 10, 2025
Rated 1 out of 5 stars

Where is my package???

Where is my package? Where is the communication? I have heard nothing since placing my order with Overtone except plenty of emails advertising their products. I ordered products and joined monthly repeating shipments but I’m going to cancel the entire order if I don’t hear from Overtone today.

October 24, 2025
Rated 3 out of 5 stars

Partial order received

I ordered a duo set of ruby red mask & conditioner. Only the conditioner arrived but I was billed for both and the email says all was delivered. I emailed and asked about this and have received no response. But they did later send the missing item at no charge.

October 25, 2025

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