Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... See more
Company replied
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their... See more
Company replied
I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very p... See more
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Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.7
Average
155 reviews
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Great hosting for an affordable price
OVH Cloud is a great hosting provider for affordable yet high spec hosting.
Their only downside is their support is usually slow & provides copy/paste responses, taking many interactions to resolve issues.
February 24, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Nick,
Thank you for sharing your feedback and experience with Trustpilot.
At OVHcloud, we are constantly committed to improving our services and support, including reducing the time it takes to process your requests.
We also strive to handle the bulk of frequent requests through our website and guides.
If you experience any difficulties using these resources, our support teams are of course available by phone or ticket (24 to 48 hours), live chat (7 days a week) or via social media (Monday to Friday, 8:00 a.m. to 6:00 p.m.) as indicated in our General Terms and Conditions of Service.
Thank you for your understanding and patience.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
I have been an OVH customer since…
I have been an OVH customer since January 2021, spending more than $300 every month on cloud services. This month, OVH suddenly closed my account, citing a Spamhaus complaint that had nothing to do with me. Despite my attempts to clarify the situation, their support team provided no real explanation or resolution and their abuse team doesn't answer.
They chose to shut down my account without warning or investigation. No due process, no appeal, just an abrupt termination—effectively locking me out of services I paid for.
If you're running critical infrastructure, think twice before trusting OVH. They can terminate your account without proper evidence or a fair chance to defend yourself. Their handling of this situation has been unprofessional, and their customer service is non-existent.
Avoid OVH unless you’re willing to risk losing your services without justification.
February 5, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mehdi!
We are sorry to hear about your account closure.
At OVHcloud, abuse is treated with the utmost seriousness. Any use contrary to our terms may result in a warning or more.
No service outage occurs without prior notification.
Taking this opportunity, I would like to request more information about accounts concerned and review in detail all cases.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID.
Have a nice day,
Homéfa S.
Extremely difficult to cancel
Extremely difficult to cancel. I keep getting billed and support is not very helpful. We are not using them for several months but can't get to cancel the billing.
February 15, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello John,
Thank you for sharing your experience with us on Trustpilot. We are sorry to hear that you have had difficulties with our interface.
We take your feedback very seriously and are committed to continually improving our service to offer an optimal user experience.
I have sent you a request for information to analyze the situation. Please respond by providing the ID of your OVHcloud account, which can be found in the emails you received (for example, xx12345-ovh).
[EDIT : I wanted to thank you for providing me with the necessary information. I have reviewed the situation and have created a new ticket on your account to finalise the cancellation of your services and ensure that no further invoices are generated. In addition, I have requested a refund for your last two invoices, as you contacted us for assistance on 19 December 2024. I'm confident that my colleagues will find a solution that meets your needs.]
We understand that ease of use are key factors in choosing a service provider.
We are continuously working to improve these aspects of our service and thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
Great service
I used to run Minecraft servers using OVH dedicated servers 10 years ago, we pushed them hard, always reliable to this day top tier server I've ever used
Now I have a VPS server and its great never had a issue great uptime, fast and responsive, good upload/download speeds.
February 13, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with your VPS services.
We do our utmost to offer high-performance services and quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
Stay Far Away!!!!
Stay Far Away!!!!
These charged me upon sign up without my knowledge or consent. 16 days later, I notice it on my bank statement and investigate.
When I contacted support they sent me the link of my "orders" which were empty, when I reported the issue, they asked to refresh and magic, here there were...
Used every excuse in the book to not give the money back despite the fact I very obviously never used a service I did not know they billed me for??
The CS person was rude and did not care for a second to help.
She closed the chat as soon as I questioned and asked for proof of consent on the payments.
Worst CS experience I every had. I will make sure never to touch anything OVH related and so should you!
February 13, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Tanguy,
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with our billing process and customer support. We understand how frustrating this situation must be, and we take your feedback very seriously.
We are committed to improving our services and ensuring a better user experience for all our customers. To further investigate your case, I’ve sent you a request for more information. Please respond by providing your OVHcloud account identifier, which can be found in the email you received (e.g., xx12345-ovh).
[EDIT : Thank you for sharing the information. After reviewing the details, I couldn’t find any support requests related to payment errors for the services. If you want an analyse for this topic, please create a support ticket so we can help you further.
That being saidI did see a request about domain name transfer. My colleagues have already replied to this, please check their response and let them know if you need any further clarification or more assistance.]
We appreciate the opportunity to do so.
Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Best regards,
Dieynaba K.
STAY FAR AWAY
STAY FAR AWAY - If you don't click the link they give you within 7 days (people are busy) they will want you to self care the server so you can re-install the OS yourself just to gain access to a new password. Technical support is only available via extra payment which i am fine with, however if you can't even access your account the customer service team should be bending over backwards to help you. I find it totally un-reasonable that they would treat new customers that way and I would highly recommend thinking about using them. Not polite, not very freindly and the attitude that they are doing you a favor by providing you the opportunity to give them money. STAY FAR FAR AWAY. Again all because we had an assistant sign up for the service in advance for planning, then the link expired after 7 days. You are on your own now. That isn't normal.
February 10, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello David,
Thank you for reaching out to us regarding this situation. We are truly sorry to hear about the difficulties you encountered with our support and service activation.
At OVHcloud, we continuously strive to improve our services and support to provide the best possible user experience.
I have just sent you a request for additional information to analyze your situation. Please respond by providing your OVHcloud account ID (xx12345-ovh), which can be found in the email you received.
[EDIT: Thank you for your cooperation. I understand that the situation may be urgent, and I want to assure you that our main goal is to help you as best as we can. I’ve just checked your current request on your customer account, and I can see that my colleagues are waiting for your response so we can continue assisting you with your situation.]
Your feedback on Trustpilot helps us identify areas for improvement, and we take it seriously. That is why I have reached out to gather more details and better understand the challenges you faced.
We appreciate your time and look forward to assisting you further.
Best regards,
Dieynaba K.
Support never responds
I've tried 4 times to contact OVH abuse to report a site hosting illegal materials. Cloudflare verified that the IP the material is hosted on is with OVH. They have ignored the complains and allowed it to continue for months.
December 5, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Adam,
Thank you for reviewing Trustpilot. We are sorry for the inconvenience.
I am sending you our guide to assist you in reporting this email: https://www.ovhcloud.com/en/abuse/terms-and-conditions/
Please note that when an address is hidden by an intermediary such as “Cloudflare” for example, you must report the abuse to them.
In this type of situation, “Cloudflare” can then contact “OVHcloud”, or directly send you the IP address you need to enter on our “OVHcloud” form (depending on which subsidiary clicks on the flag in the top left-hand corner): https://www.ovhcloud.com/en/abuse/
Upon receipt, our teams will be able to act on these “Abuses” with the various stakeholders as soon as possible when the declaration is in conformity.
Thank you for your understanding and patience.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
Fast and clear details support.
January 31, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hugo,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to provide quality and fast support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
OVH support has been very helpful in…
OVH support has been very helpful in solving my case
January 10, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for your positive feedback regarding our assistance.
We strive to provide excellent customer service and are glad to hear that we met your expectations.
We remain at your disposal on all of our channels, whether it be by phone or ticket, via live chat or social media.
Best regards,
Dieynaba K.
Poor support and no regards for clients
I manage about 35 domain names. For the first time, I had to use OVH because the .mobi for the domain can only be managed from a few registrar. GoDaddy's price was simply ridiculous. So, I followed the instructions on how to transfer a domain to OVH (like I have done a lot with my regular registrar). Because "privacy" was not deactivated with the old registrar, I got an email saying that the operation was cancelled. Fine, I'll correct the situation on my side and restart the process for the transfer. Via Chat, no response, no way to restart the process. Finally got an answer the next day that they weren't not able to restart the process because they already paid the old registar. As per the answer, I had to restart the process and pay for the transfer again. Since the service was not rendered, I asked for the refund but, again, I was told they could not because the service was already paid to the other registrar. With my regular registrar, when something like this happens, I just ask them to restart the process via Chat and, bam, it's done. But OVH, apparently works by other rules than normal companies. Very poor support, information is hard to find on their website and, apparently, they like to charge people for services that they don't deliver !!!
Update 25-01-07 : waiting for your answer. Account cp332005-ovh
Update 25-01-21 : finally got the full refund of the service (domain transfer) that never worked. Not sure if I would have been if I had not written this review. Doesn't change my opinion of what happened. So, still 1 star and still would not recommend them to anybody.
December 21, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Pierre!
We are sorry to read such a feedback regarding the transfer of your domain name.
At OVHcloud, each user has the option to restart their transfer process for reasons such as a missing or incorrect transfer code.
However, a transfer is also governed by the rules of the registers.
Anxious to understand what happened during the transfer, I have just sent you a request for information.
You can answer by giving me your OVHcloud account ID (xx12345-ovh).
Best regards,
Homéfa S.
terrible company
November 26, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Karim,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : I would like to get back to you. I see that you have not responded to the request for information that I was able to send you by email.
If necessary, I'm still available to discuss the processing of your request and to help you.
Regards,
Maxime.R
Freshly purchased a simple web hosting…
Freshly purchased a simple web hosting plan. 24h after deployment I realize the IP of the server where my one page website was hosted had been blacklisted everywhere. Customer service are simply unable to understand that they should be monitoring server IPs and that they should not deploy server (even shared ones) on these IPs. Not only that, but after going back and forth for 4 days, no one at OVH seemed to want to address the issue. All the agent wanted from me was to jump on a VPS (Virtual Private Server) or a dedicated server. To host a simple HTML form. 1 page. Seriously. The cherry on top was that all web hosting plans force you to buy a free domain (even if you already have one with them...) and after 7 days, I am only offered a partial refund. There dedicated servers may be fine for some folks. But don't trust their cloud offering much less their capabilities at maintaining their IPs. 100% would not recommend. If OVH wants to gain a better reputation, they need to admit their faults, monitor their IPs, and just care even just a little about their customer. And don't tell someone you can't change an IP, or migrate a service/server to a different one. When all you have to do is unrack that stainless steel plate, walk to a different rack and rack it. Then mark the IP as blacklisted, and don't rack any server in that slot until the IP is unlisted.
EDIT: The fact that it is a shared service does not justify the blacklisted IP. OVH on shared services should be using multiple IPs to circumvent the potential blacklisting. Same services multiples IP. That way you can easily change the blacklisted IPs while you are trying to resolve the issues. Therefore, your customers would not be experiencing the issues I have been. Maybe OVH should rethink their shared infrastructure. At the end of the day, on day 1 I experienced the issue. How do you think I can perceive OVH's capacity to provide such services. When OVH won't even take the most obvious approach to this issue. OVH needs to maintain their IPs. Finally in regards to the full refund. The Consumer Protection Act protected my client in this particular case. By not making the skip button obvious (putting it in a odd place and with a much different style then any other buttons in the interface to make sure it is not seen) you are forcing consumers into free offers which even if they are personalized item, remain free. Thus you cannot claim a value on the item. OVH was completely off the Consumer Protection Act and that is why OVH finally decided to refund the total paid. Not because it is an exceptional service. Also, the fact that if I want to move a purchase domain, I have to register it a second time, makes it an unpersonalized item. Since I need to repurchase it all over. You are trying to shift the blame here to protect OVH's interest. Instead of acknowledging OVH's faults and trying to find solutions. That is the core problem with OVH. Accountability.
October 23, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered with your services and our support. We are constantly improving our services and support to deliver an excellent user experience.
In order to analyze the situation encountered with your hosting IP, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
If you wish to purchase shared hosting, you can do that without a domain name by clicking on "Skip this step" in the top right-hand corner of the page when you choose your options at step 2 of the order process.
Best regards,
Virginie.D
[EDIT] 21/11/2024,
Hello,
Thank you for the information provided.
I see on your ticket CS10322844 that the blacklisted IP has been reported to our administrators. However, we don't have a deblacklisting deadline. I am sorry about that.
The service you have chosen is a shared service. This is why my colleague suggested that you opt for a VPS to obtain a dedicated IP. For a VPS, the reputation of your IP is only linked to your own use.
As a result of my colleague's intervention, your order was completely refunded instead of just the hosting. As mentioned by my colleague from claim service, this commercial gesture is an exception.
I am sorry that these solutions don't suit you.
Best regards,
Virginie.D
[EDIT] 28/11/2024,
Hello,
I take note of the update made on your message.
Trustpilot reviews help us to identify the topics for improvement. I can assure you that your feedback will be analysed to ensure an excellent user experience.
I would also like to confirm that the commercial gesture made on your entire invoice was made exceptionally for reasons of customer satisfaction. No notion of consumer protection was involved in the choice made by our claim team.
Best regards,
Virginie.D
The worst IT Services provider I have ever seen
The worst IT Services provider I have ever seen. And I'm fullstack developer with devops skils for a 10 year. Register a new account for my client, add my own payment card. Order a domain for a 10 years, and there was a promotion for 1 year cheap VPS. About 170-180$ in tottal. They get money from my payment card. Next day both orders was canceled. About 1 hour I had search for an UI to send a ticket to support. next day had a responce, like "your account info required to be the same as your payment info". your money will be come back after ~3-14 days.
...I make services for a clients, all included, just send them a bills about where and how much I had spend money.
oooh. ok. have ask my client, he's agree to add his payment card. 3-d try, 10$ prepay, money send, order cancelled. Payment 10$ with my Paypal-cancelled. Trying to activate "Public Cloud Project" to buy a VPS-cancelled. Support, HELP! send a new ticket. Send my customer ID, my ID, my bank statement, my own email account at OVH(about 4-5 years ago I had use them). Asking them to enable "Public Cloud Project" so I can by a VPS.
...and you know what? I got a responce: "your money came back after ~3-14 days". same as in previos ticket. sick! write a resp, that I know, that my money will came back(and now I'm not sure, because the is a looot about the same trouble all around a world). I know, but, please, activate my "Public Cloud Project", so I try to buy a VPS(it's impossible if the project is in discovery mode as far as I know. And with a those sick UI, I cannot be 100% sure).
and the finished line, a support resp:
"
Regarding the error 906.
Unfortunately, I regret to inform you that you are not allowed to create any public cloud project. This decision comes from our Validation department and can not be changed.
I can only advise you to use other services (VPS, dedicated servers...) to improve your score and be allowed to create public cloud projects again.
"
in other words - buy a VPS at the project, that we did not want to activate for you, and make a payment that we will cancelled in a next day.
-10 score point. Guys, it's a top of stupidy I ever met at support!
PS.
"To resolve this issue, please use a payment method that offers all the necessary guarantees in terms of security for the transaction." - IS THIS NOT EHOUGHT ?
1. - my customer: payment card + ID ?
2. - developer: payment card + ID + bank statement ?
3. - developer: Paypal
all orders with this payment methods was cancelled.
Isn't it obvious that when a person buys a domain for 10 years, they are not playing games with you?
My Customer code
2000-3467-68
orders: 18042686, 18042692, 18045285
ps. in about a 10 days my money came back from cancelled orders
October 15, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello ZionSky,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continuously improving our billing system to provide an excellent user experience when placing orders.
There are several reasons why an order may be rejected. To resolve this issue, please use a payment method that offers all the necessary guarantees in terms of security for the transaction.
When this happens, you can see a bank “pre-authorization” on the rejected payment method that will expire within 9 to 14 days and on PayPal within 21 to 29 days from the date your order was placed.
We are sorry for the situation, unfortunately OVHcloud cannot act on these banking deadlines and we invite our customers to contact the bank in order to shorten these deadlines.
In order to analyze the exchange with our support team, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh. If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
Contract solution
For the VPS, whose contract was automatically renewed through emails due to my mistake, the support team resolved my issue and removed the contract and canceled the VPS.
October 7, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Mustafa!
Thank you for your positive feedback regarding our teams.
At OVHcloud we continue to improve the handling of all requests from our community.
The entire team thanks you for your trust and is available to assist you, regardless of the means of contact.
Sincerely,
Homéfa S.
Won't add addresses to existing invoices
The Canadian entity won't add the address to an invoice citing that the address was added to the account after the invoice was created. Of course they don't allow you to transfer a domain without adding the address because they need it for Domain-C Admin contact which had to be done before the invoice was created. Gave up the cat and mouse game with support and just decided to not move my domains to them. Really funny for a company that has their HQ in France, Europe where we take invoicing seriously.
October 5, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello AD,
Thank you for your feedback on Trustpilot, and I sincerely apologize for reading such feedback.
We are continually improving our billing system to deliver a great user experience.
We can only change the address on your document when only your account mailing address has been changed.
If any other information has been modified (company name (excluding administrations)), it becomes impossible to re-issue the invoice.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
THE WORST HOSTING EVER
OVH S CLEARMENT A THIEF WHO LIKE STOLE PEPOLE MONEY THET CANCLKED YOUR ORDER AND YOUR ACOUNT AND THEY TAKE YOUR MONEY
September 11, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Worst decision ever
Worst decision ever. Bought a server and two days later The server is down and I am locked out of dashboard. No response from support in one month :) Please Do Not Buy From Here
July 26, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Sajid,
Thank you for reviewing Trustpilot. We are sorry for the inconvenience and appreciate your feedback.
OVHcloud is committed to providing a high quality service and constantly improving its services and support to ensure customer satisfaction. We take your feedback very seriously and will carefully review the issues you have encountered.
In order to analyze the situation and find a solution, I invite you to respond to the request for information that I have just sent you. We will work together to resolve issues and ensure you enjoy the best possible experience with OVHcloud.
We appreciate your loyalty and are committed to providing you with a quality service.
Best wishes,
Your OVHcloud advisor.
^LaïM
This company are straight up scammers
This company are straight up scammers, not of the smart kind but the french kind, who aren't capable of designing a decent modern architecture, understandably a lot will go wrong, and then you can't retrieve your password that they changed without your consent, you can't contact support, and they continue charging you without you being able to cancel. Avoid at all cost and advise against this company, there's a reason the score is so low despite all the fake positive bot reviews.
July 3, 2024
Unprompted review
Reply from OVHcloud - Canada
Good morning,
I am sorry to read such a feedback that does not reflect the image of our society.
At OVHcloud, security is our priority.
You can report any inappropriate behaviour or content to my colleagues by filling out this form:
https://www.ovh.com/abuse/#! /
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
EDIT : 31/07/2024 16:30
Thank your for details.
I’m sorry the information provided does not allow us to find your account.
Please send us your customer id (aa0000-ovh or 0000-0000-00).
Have a nice day,
Homéfa S.
have paid for a VPS server
I have paid for a VPS server, and the payment was successfully withdrawn from my card. However, on the order page, I haven't received ticket support yet; it seems to be unavailable. The sales team appears to be unresponsive. My order was also rejected, despite making a successful payment. There has been no response from the support team. This has been the worst VPS service experience of my life and a complete waste of time.
July 23, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Kasun,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks and act on the processing of your request, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024
EDIT : I would like to get back to you.
I note that you have not responded to the request for information sent to provide us with your OVHcloud account information.
If necessary, you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a good day.
Regards,
Maxime.R
Incompétence et Service Client Scandaleux/ Incompetence and Scandalous Customer Service
Français
Je suis extrêmement déçu par le service à la clientèle d'OVH Canada. J'ai acheté deux noms de domaine, mais je n'ai reçu aucun courriel de CIRA pour activer l'un d'eux. Leur abonnement inclut un nom de domaine gratuit que je n'ai jamais reçu. Leur équipe, notamment Fernando V., a fait preuve d'un manque de professionnalisme scandaleux en insinuant que j'avais mal passé ma commande. Ils n'ont même pas pris la peine de vérifier correctement les détails de ma commande avant de répondre de manière inutile et désinvolte.
Le problème n'est pas le nom de domaine gratuit, mais l'attitude du service client. Fernando V. m'a répondu avec une phrase irrespectueuse : "Vous aurez du regarder la commande avant de payer." Cela fait maintenant trois jours que je n'ai pas accès à mon nom de domaine, ce qui démontre leur incompétence. Ce manque de sérieux me fait perdre un temps précieux pour un montant dérisoire de 9,99 $. Maintenant, je comprends pourquoi cette entreprise a une note aussi lamentable de 2 sur Trustpilot Canada. Leur incompétence et leur attitude nonchalante sont inacceptables. Affaire à suivre, je reviendrai pour dire la suite. Je déconseille fortement de faire affaire avec eux.
English:
I am extremely disappointed with OVH Canada's customer service. I purchased two domain names but did not receive any email from CIRA to activate one of them. Their subscription includes a free domain name, which I never received. Their team, especially Fernando V., showed scandalous unprofessionalism by insinuating that I had made a mistake with my order. They didn't even bother to properly check the details of my order before responding in a useless and cavalier manner.
The issue is not the free domain name but the attitude of the customer service. Fernando V. responded to me with a disrespectful phrase: "You should have checked the order before paying." It has now been three days without access to my domain name, which demonstrates their incompetence. This lack of seriousness is wasting my precious time for a paltry amount of $9.99. Now I understand why this company has such a lousy rating of 2 on Trustpilot Canada. Their incompetence and nonchalant attitude are unacceptable. To be continued, I will update with the follow-up. I strongly advise against doing business with them.
July 24, 2024
Unprompted review
Reply from OVHcloud - Canada
Bonjour Madame, Monsieur,
Je vous remercie d'avoir pris le temps de nous faire part de ce retour d'expérience qui ne reflète en rien nos standards de qualité.
Nous vous présentons nos sincères excuses pour toutes les difficultés rencontrées avec votre nom de domaine.
Je tiens à vous rassurer du fait que chez OVHcloud, nous améliorons continuellement nos services ainsi que le support pour vous accompagner en cas de besoin.
Je viens de vous envoyer une demande d'informations qui me permettra d'analyser la situation, et de vous proposer des solutions.
Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh) ou un numéro de ticket.
EDIT : 30/07/2024 15:05
Je vous remercie pour les informations d'identification.
A l'issue de mes vérifications, je vois que la demande est prise en charge et qu'une solution a été proposée ce 29/07/2024.
Vous pouvez répondre au ticket pour la suite de la prise en charge.
Encore navré de la livraison de votre nom de domaine.
Cordialement,
Homéfa.S
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