CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... See more
Company replied
Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Won't add addresses to existing invoices
The Canadian entity won't add the address to an invoice citing that the address was added to the account after the invoice was created. Of course they don't allow you to transfer a domain without adding the address because they need it for Domain-C Admin contact which had to be done before the invoice was created. Gave up the cat and mouse game with support and just decided to not move my domains to them. Really funny for a company that has their HQ in France, Europe where we take invoicing seriously.
October 5, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello AD,
Thank you for your feedback on Trustpilot, and I sincerely apologize for reading such feedback.
We are continually improving our billing system to deliver a great user experience.
We can only change the address on your document when only your account mailing address has been changed.
If any other information has been modified (company name (excluding administrations)), it becomes impossible to re-issue the invoice.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
THE WORST HOSTING EVER
OVH S CLEARMENT A THIEF WHO LIKE STOLE PEPOLE MONEY THET CANCLKED YOUR ORDER AND YOUR ACOUNT AND THEY TAKE YOUR MONEY
September 11, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Worst decision ever
Worst decision ever. Bought a server and two days later The server is down and I am locked out of dashboard. No response from support in one month :) Please Do Not Buy From Here
July 26, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Sajid,
Thank you for reviewing Trustpilot. We are sorry for the inconvenience and appreciate your feedback.
OVHcloud is committed to providing a high quality service and constantly improving its services and support to ensure customer satisfaction. We take your feedback very seriously and will carefully review the issues you have encountered.
In order to analyze the situation and find a solution, I invite you to respond to the request for information that I have just sent you. We will work together to resolve issues and ensure you enjoy the best possible experience with OVHcloud.
We appreciate your loyalty and are committed to providing you with a quality service.
Best wishes,
Your OVHcloud advisor.
^LaïM
This company are straight up scammers
This company are straight up scammers, not of the smart kind but the french kind, who aren't capable of designing a decent modern architecture, understandably a lot will go wrong, and then you can't retrieve your password that they changed without your consent, you can't contact support, and they continue charging you without you being able to cancel. Avoid at all cost and advise against this company, there's a reason the score is so low despite all the fake positive bot reviews.
July 3, 2024
Unprompted review
Reply from OVHcloud - Canada
Good morning,
I am sorry to read such a feedback that does not reflect the image of our society.
At OVHcloud, security is our priority.
You can report any inappropriate behaviour or content to my colleagues by filling out this form:
https://www.ovh.com/abuse/#! /
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
EDIT : 31/07/2024 16:30
Thank your for details.
I’m sorry the information provided does not allow us to find your account.
Please send us your customer id (aa0000-ovh or 0000-0000-00).
Have a nice day,
Homéfa S.
have paid for a VPS server
I have paid for a VPS server, and the payment was successfully withdrawn from my card. However, on the order page, I haven't received ticket support yet; it seems to be unavailable. The sales team appears to be unresponsive. My order was also rejected, despite making a successful payment. There has been no response from the support team. This has been the worst VPS service experience of my life and a complete waste of time.
July 23, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Kasun,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can do some checks and act on the processing of your request, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024
EDIT : I would like to get back to you.
I note that you have not responded to the request for information sent to provide us with your OVHcloud account information.
If necessary, you can provide us with information so that we can act on the processing of your request.
I remain available and I wish you a good day.
Regards,
Maxime.R
Incompétence et Service Client Scandaleux/ Incompetence and Scandalous Customer Service
Français
Je suis extrêmement déçu par le service à la clientèle d'OVH Canada. J'ai acheté deux noms de domaine, mais je n'ai reçu aucun courriel de CIRA pour activer l'un d'eux. Leur abonnement inclut un nom de domaine gratuit que je n'ai jamais reçu. Leur équipe, notamment Fernando V., a fait preuve d'un manque de professionnalisme scandaleux en insinuant que j'avais mal passé ma commande. Ils n'ont même pas pris la peine de vérifier correctement les détails de ma commande avant de répondre de manière inutile et désinvolte.
Le problème n'est pas le nom de domaine gratuit, mais l'attitude du service client. Fernando V. m'a répondu avec une phrase irrespectueuse : "Vous aurez du regarder la commande avant de payer." Cela fait maintenant trois jours que je n'ai pas accès à mon nom de domaine, ce qui démontre leur incompétence. Ce manque de sérieux me fait perdre un temps précieux pour un montant dérisoire de 9,99 $. Maintenant, je comprends pourquoi cette entreprise a une note aussi lamentable de 2 sur Trustpilot Canada. Leur incompétence et leur attitude nonchalante sont inacceptables. Affaire à suivre, je reviendrai pour dire la suite. Je déconseille fortement de faire affaire avec eux.
English:
I am extremely disappointed with OVH Canada's customer service. I purchased two domain names but did not receive any email from CIRA to activate one of them. Their subscription includes a free domain name, which I never received. Their team, especially Fernando V., showed scandalous unprofessionalism by insinuating that I had made a mistake with my order. They didn't even bother to properly check the details of my order before responding in a useless and cavalier manner.
The issue is not the free domain name but the attitude of the customer service. Fernando V. responded to me with a disrespectful phrase: "You should have checked the order before paying." It has now been three days without access to my domain name, which demonstrates their incompetence. This lack of seriousness is wasting my precious time for a paltry amount of $9.99. Now I understand why this company has such a lousy rating of 2 on Trustpilot Canada. Their incompetence and nonchalant attitude are unacceptable. To be continued, I will update with the follow-up. I strongly advise against doing business with them.
July 24, 2024
Unprompted review
Reply from OVHcloud - Canada
Bonjour Madame, Monsieur,
Je vous remercie d'avoir pris le temps de nous faire part de ce retour d'expérience qui ne reflète en rien nos standards de qualité.
Nous vous présentons nos sincères excuses pour toutes les difficultés rencontrées avec votre nom de domaine.
Je tiens à vous rassurer du fait que chez OVHcloud, nous améliorons continuellement nos services ainsi que le support pour vous accompagner en cas de besoin.
Je viens de vous envoyer une demande d'informations qui me permettra d'analyser la situation, et de vous proposer des solutions.
Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh) ou un numéro de ticket.
EDIT : 30/07/2024 15:05
Je vous remercie pour les informations d'identification.
A l'issue de mes vérifications, je vois que la demande est prise en charge et qu'une solution a été proposée ce 29/07/2024.
Vous pouvez répondre au ticket pour la suite de la prise en charge.
Encore navré de la livraison de votre nom de domaine.
Cordialement,
Homéfa.S
Disk corrupted after using OVH VPS server for over 3 years
I have a very serious problem with OVH, from one day to the next my VPS server filled up, from 90% to 100% (without me having added any new files). I woke up one day in the morning and my server would no longer boot on Centos, taking down my clients' cpanel accounts and domains. I contracted the upgrade on the VPS, extending it from 160gb to 320gb and it still didn't solve the problem, I hired a specialist who informed me that the storage disk was completely corrupted. I'm desperate, I opened a ticket exactly 24 hours ago stating that my VPS is inaccessible and they don't respond to me or give me any feedback.
*Edit 1*
Now they responded to my call saying that the problem is with the OS and not with the disk. If it were an OS problem I would be able to access it normally via rescue mode, which doesn't happen, it always gives me a "Bad superblock" error, apparently they don't want to help me.
*Edit 2*
Now they responded that my disk's filesystem was corrupted and that this is not their responsibility, that I should have hired their backup, that the problem is all mine. A server company, let my server corrupt itself and it's not their problem.
I am available to update this complaint with 5 stars if a solution occurs.
April 16, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello João Pedro,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing and orders.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account email address.
If necessary this page could help you find the OVHcloud account information:
https://help.ovhcloud.com/csm/en-ca-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0042915
EDIT : Thank you for providing contact information.
I was able to carry out checks but I can't find any active OVHcloud account with the email address provided.
Can you check that the email address is the one provided in the profile?
If your account is with OVHcloud US I don't have access to your information because you are on the TrustPilot page of OVHcloud Europe, Asia and Canada.
Regards,
Maxime.R
Reply from OVHcloud - Canada
Hello Isabelle!
Thank you so much for giving us 5*.
We are sorry happy and triggered about it. We hope to continue being your reference in Cloud services and further improve the customer experience.
Best regards from #OVHcloudSupport teams.
ViniL
Wonderful and incredibly fast…
Wonderful and incredibly fast assistance
Heartily recommend
March 15, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello there!
We are really trigged and happy to hear such nice feedback from you. OVHcloud teams is working hardly to improve the support tools and our keep our infrastructure safe.
We are looking forward to keep being your Cloud provider reference in the future.
ViniL
I paid my subscription at 11 of…
I paid my subscription at 11 of february and immediately after a problem created. I opened ticket. When they reached a solution after 25 days, they offered me to pay again the full amount of my subscription and said that in any other case, they would close my vps. I asked them to call me to discuss and reach an agreement but no one answered my ticket. Guys seriously avoid this company. The least that I can say is that they are amatures !
February 21, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello Paschalis,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
My service is not provided
My service is not provided, even though it's been more than 48 hours.
And it show "Cancel" status in list order. No one answer support ticket.
If the service cannot be provided, please refund the money.
Track order no. 16957916
Ticket: CS9396753
March 6, 2024
Unprompted review
Reply from OVHcloud - Canada
Hello there VeryGG,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.
Unfortunately, we won't be able to fulfill your order.
^VinS
Second time my order gets stuck in…
Second time my order gets stuck in verification for no reason whatsoever. First time they told me to check my billing address, my billing address is fine.
They should rather put a sign saying they dont need customers on the website and not have us waste our time.
February 4, 2024
Reply from OVHcloud - Canada
Hello Eurgen,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Unfortunately with the information provided was not enough to identify an account within us.
If you order is cancelled, it's because we've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
Have a nice day,
ViniL
Worst service I experienced
Worst service I experienced! Couldn't resolve my VPS hosting order. It was twice I ordered a VPS package and they declined both!!
December 14, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Mohsin,
Thank you for taking the time to write this review. I'm sorry about this feedback.
Rest assured that our billing department will follow up any order when all the conditions are met.
So that we can see what has happened, I invite you to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to contact the team concerned.
Best regards,
Alexandre.L
Wish I'd read these reviews first
Wish I'd read these reviews first.
I fell for the $0.9/month promo scam, and now it makes me wonder what could have happened if I'd paid for the higher packages.
December 12, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Ball,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
We regret that we cannot provide details about the specific reasons for this decision, as it is confidential information.
Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL
There is a terrible support system.
There is a terrible support system.
I ordered a server, I want to make changes to my order, but I have not received a response for 3 days. They don't care at all! I will make a chargeback through the bank and work with a different company!
Ticket Number: 8961886
December 15, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Samet,
Thank you for taking the time to share your review with us. We sincerely apologize for the situation you experienced, and we are genuinely disheartened to hear about your less-than-ideal encounter. Providing top-notch service is our priority, and we regret any inconvenience caused.
Please be assured that we take this matter seriously and are committed to making improvements. Your feedback is invaluable, and we will use it to enhance our services for a better customer experience.
Your ticket has been escalated internally, and our dedicated team is actively reviewing it to provide swift support. We understand the urgency and want to assure you that we are working diligently on resolving your issue.
While there may be some delay due to time zones, rest assured that our team is fully engaged in addressing your concerns. We appreciate your patience and understanding.
Wishing you a great day ahead.
Best regards,
ViniL
They cancell without refund
They cancell without refund, I think they look to fast-easy money, if 100 client purchase the .9$ vps in a day, they get 90$ without rent their resources
December 7, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Ali,
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Please note that the processing time of bank/credit card companies is excluded.
If you cannot find the refund on your statement by that time, please contact your bank/credit card company for more information.
Unfortunately, we won't be able to fulfill your order. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day,
ViniL
Support was just awesome
Support was just awesome, i am not able to login in my account and try to find a way to contact OVH and finally i find twitter(X) support channel and i contact there and withing 30 minutes all problems get resolved.
Thank you for great help "OVH":)
and also thank you to the person who manually perform all action as requested from me after validation of account.
November 29, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Vineet,
Thank you so much for your answer and we are keeping improving our support channels to offer you the best customer support experience.
Have a great day.
Homéfa S.
Pathetic Support - Stay away
Their server pricing is awesome, but the support is worse, even down to the extreme worst.
Their support team does not even spend time to read and understand the customer's problem and they simply send a generic response, wasting the time of the customer. This happened me two times in two different support departments.
Trust me, do not buy their servers.
November 22, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Eugene,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information and we appreciate your time and effort on reviewing us and of course share your concern on Trustpilot.
After check your ticket, I could see that our team already provided the according support available for your case. Anyhow, I'm really sorry for not reaching your expectations and I am moving forward your comments to our team and asking for a review on our answer.
You heard from us as soon as possible by ticket.
Have a nice day,
ViniL
This is a joke
They said that the VPS will be processed 24-48h, however more than that has passed and they take a while to respond and my VPS is still not delivered and they are asking for 50+ documents... if they dont comply within the next couple of days I will force a refund request through my bank
November 20, 2023
Reply from OVHcloud - Canada
Hello Erik
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
The last offer is 100% scam
The last offer 0.9$ for vps is 100% scam, they delete your your account with their orders after 1 day (after you receive the vps details)
October 7, 2023
Unprompted review
Reply from OVHcloud - Canada
Hello there Ibrahim, We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information.
I see that the account has been closed by our security teams. This is generally the case when we detect a use on a service hosted on our infrastructures which is contrary to our general conditions. In this type of case, the services are deleted so it will be impossible to act at our level. This is specified in the general conditions of the service and this action does not allow you to benefit from a refund on the services ordered.
Have a nice day,
ViniL
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