ovo.co.uk 

I’ve had problem with them for past 2 years now, since I bought my new house they’ve been overcharging me me and threatening with enforcement agents with their wrong bill charges, unprofessional company and useless customer service in a process of changing my energy supplier. Can’t wait to get away from them!

If there was an option to give a 0 star rating I would. I have been trying to get my account reconciled for over 6 months due to bleeding energy through a faulty meter, firstly I tried to get a smart meter installed and no one turned up twice, when it was finally installed in June, they could see my usage is minimal on electricity and my current balance they are saying I owe them is over £2000. They know they need to reconcile my account and when they do they will probably owe me a refund. Instead they have been spinning me in circles since June and I have spent over 8 hours on the phone to them trying to get this situation sorted. The last call they told me I can’t leave them until after next spring so they can look at how much I spend over the winter and if I close the account their credit company will come after me. I am wretched and have been deeply emotionally affected by the situation and they still do nothing. They are the most despicable business. Never choose them as your energy supplier.

Appalling customer service. Can’t get any sense out of them.

Absolutely shocking service. Disgusting the way they are treating there customers

I have three ongoing complaints with OVO on 3 different accounts. Two have been resolved by the ombudsman in my favour but there are still issues. On One I was not given the full refund so I now have to go back to the ombudsan. On the second, which was about lots of different bills arriving for the same dates caused mass confusion. Also a cheque I sent Dec 22 was not cleared unti January 23 due to the postal strike. Even though it was not my fault they have given me a bad credit score and charged me 10.00 late payment. This was part of my complaint to the ombudsman who came out in my favour. On the third account thay have claimed late payment on several months which is not true and I have bank statements to prove it. Bear in mind they have an unfair contract. Payment must be within 14 days. Bills don't arrive until 5 -6 days after they are dated. than there are weekends in the way. However, all my bills have been paid within the 14 days even allowing for post delays and weekends - so what are they playing at. Are they upset becasue the ombudsman has come out in my favour on the other 2 accounts and are punnishing me? I am now making a further complaint to the ombudsman but I have to wait 8 weeks before the ombudsman will look at it. In the meantime they have recorded bad credit on my account. Only OVO has a bad attitude towards its customers especailly those that are right i.e ombudsmans result. The bad credit score means I can't change suppliers. I have been imprisoned by OVO. It is the only way they can keep their customers or we would be leaing in droves. I also beileve the are employing bullyijng tactics to force me to pay them by direct debit. DO I TRUST THEM? what do you think? BEWARE OF OVO they can ruin your life.

Whatever anyone does please do not go with OVO energy !!! This issue has been going on for 2 months.

We were originally with SSE which was fine and then moved over to OVO without our consent, this was apparently because OVO brought SSE but was the first we had heard of it. Since moving to them we have had nothing but problems.. we can’t top up manually or by the app so are now -124 in credit. We called multiple times for months now stating the issue, OVO said they would send engineers out 3 times and they did not come out, the last time we were told they have no engineer appointments til December 😕. I have came home today and have no electric so sat in the dark unable to do anything, we have called them and they just keep asking the same questions and telling us how to manually top up which doesn’t work. They are rude on the phone and laugh when you tell them the issues. Currently waiting for an engineer to come out which is going to be 3-4 hrs time. Just wanted to warn people how bad this company is. I will be leaving as soon as the issue is sorted it’s been nothing but stress. They also just hang up on you all the time and it takes ages to speak to anyone so please avoid at all costs.

on a top up pay as you go meter and these muppets sent me a bill for £100,not in debt nothing!,they are unhappy that i left lol,shove your £100 right up your jacksay!.

Moved house and rang to change address. A new account was opened, presumably because of a new address. I reminded the person my old acct needed closing and that it was in credit. I stayed with Ovo as the new property was already the provider, thought it would be easier. I was told I would get my refund soon.

The account wasn't closed until I rang again (2 weeks later).
Refunds only have to be issued 2 weeks after a final bill and they have 6 weeks to complete the final bill.
Rang after 6 weeks and told it had taken another 3 weeks to close my account 'officially' so they still had another 3 weeks!
So, I figure I don't have to pay my bill for 3 months, if I don't open it because I have too much other admin.

When I was with SSE I always got a rebate back since ovos took over you do not receive rebate it sounds like they're ripping people off because of it

Probably the worst electric company ive ever dealt with, I bought a new house, and due to the previous tenants having outstanding debt they wont allow me to take ownership of the meter on my octopus account ad they keep objecting to the switch, its been dragging on for 6 weeks and i've just been told it will take another 6 before I hear back

terrible on the chat for over an hour with no help at all.

This company is the most unprofessional energy company you will ever come across. I left this company for their lack of empathy and professionalism, now they send me a final bill by email, but can't access the bill due to not being one of their customers anymore.! This company is making millions and yet treat their customers with disdain and a complete lack of respect. I implore customers of Trustpilot to read this and think carefully of spending their hard earned cash with these pirates!!

The worst company in the world. Wrong opening times on there letters. Call them can't help put in to chat and it goes down. I am leaving them as fast as I can, and others should do the same. Really dreadful left me it a worried state all this weekend.

They told me they had registered my account which was a lie,I tried 6 times to top up my account and again just now absolutely impossible,if they can not sort themselves out a lot of people are going to be in serious trouble this winter,it makes one wonder why such an incompetent company was allowed to take over other energy companies it would be much better to revoke their license to supply energy.

calling and emailing them. Last week I have received a letter from them saying that they will pass my details to a debt collection agency (each month when I pay my bill I leave that amount unpaid that they haven’t credited into my account yet)I wonder if there is a way that I can take this further because their incompetence and lack of communication inbetween departments has been negatively affecting me.

Customer service is shocking. Huff and sigh when you have a problem like they can’t be bothered.
Completely unhelpful and keep telling you they will put you on ‘3 minute’ holds that last 1 hour.
Absolute useless

Absolute nightmare customer service. Moved into a property on 02/09. Applied for gas and electricity online, like every other time I've used OVO. No welcome package, no response. Called to set up electricity account, told me gas account can't be set up because of it being "in transition," they'd call me back in 2 days, no one did. Called back again, someome told me the account is in "clearance" and I should call back again in 6 working days. In the meantime gas runs out, no cooker, house freezing, called back, someome said the last tenant's account might take 6 months to clear!! Line cut off whilst on hold, called back and was told I need to top up the pay as you go meter then apply for a smart meter to get a monthly account BUT for some reason I had to wait another 48 h (more as it was Friday) before ordering a smart reader. Sent me a code and said I had to wait for 3 h before going to a local shop they suggested. Went there, they were looking at me like an alien. Managed to find a post offfice, got the card, top up 30 quid, back to realise there is Debt on the meter from the previous tenant, called back after the weekend to order smart meter, was told I need to call AGAIN after it's installed to activate account, clueless as how to help with the last tenant's debts. I have used OVO before in multiple properties and it's always been an easy online process. I have spent countless hours on the phone this time and still nothing is sorted a whole month after I moved into this property. What a circus, what an absolute joke. Countless hours on hold, countless hours explaining this ordeal to a different person every time, EVERY TIME given different and contradictory advice (above is only a short summary of the endless conversations I've had with them). Horrific. Absolute jokers and scammers.

I have a FIT account with OVO and despite submitting my generation and export figures , the export figues are not appearing on my statements and therefore no payment for them this year . I e mailed OVO in May and got the standard busy but we'll get back to you reply. E mailed again in July and got the same reply and never received a response. Rang them over 5 weeks ago and was told my case was being escalated and they would reply in 4 weeks. Still waiting for that phone call after 5 weeks. As my figures are being submitted , I'm beginning to think that OVO are claiming the export money from the Government and pocketing it . Customer service , as so many on this site have already said is terrible.

Awful, truly awful. They lie, never do what they say they will, deny previous conversations and so on. Never in my life have I experienced such shocking customer service and the stress it brings. Ombudsman has been great so far but no resolution as yet.

One star, they should be greatful for that.
I have been with ovo for years. At first was really good. Now nightmare. I have a debit which I am trying to pay off but no one can help me set a payment plan. I called a few weeks ago to go over my charges, I paid them but £3.00 short when I called the man on the phone still had the whole amount added to the debit I already have not the £3.00. I'm not being rude, but English not being most of the adviser first language doesn't help. They are rude, unhelpful and don't know what they are doing. I'm going to take the matter further.