Bought the products in good faith, they're never delivered. Extremely bad website (try it yourself, click the support link on their site), everything looks like it was made in 2001. Rude and ign... See more
Company replied
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See what reviewers are saying
The order was shipped quickly and everything went smoothly. The hyaluronic serum is absolutely excellent, and the device itself is completely unmatched. Thank you very much, and I will definitely ord... See more
Company replied
I have already made 2 purchases in their online store, and ive received my products without any problems. Pricing is very good for that, what youll get. They already answer all your questions auto... See more
Company replied
I have ordered from owndoc multiple times, first time years ago. The products are high quality, the instructions great and fair prices. I posted a question (about using one product while nursing... See more
Company details
Information provided by various external sources
Dermaneedling instruments and products
Contact info
Czech Republic
- owndoc.com
4.0
Great
240 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
Exceptional customer service. They obviously care about the integrity of their business and products
March 11, 2023
Unprompted review
The company has the best customer…
The company has the best customer service I have experienced.
Highly recommended!
Thank you Sarah x
February 26, 2023
Unprompted review
top quality products and service!
I have been a customer for over 2 years and have always had the BEST customer service and support from nearly any brand I have worked with. I am an Aesthetic professional and can tell you honestly that these are some of the greatest products you can use. If you ever have a single issue you can reach out and will get a more than detailed response with exactly how to fix it. 100% recommend and will continue to use them!
February 16, 2023
Unprompted review
Good quality needles and product…
Good quality needles and product overall. Makes derma needling a smooth experience. Much faster and more precise than my derma roller. Only challenging part is that the needles need to be switched often. Delivery was amazing aswell. Only took around 8 business days.
February 9, 2023
Unprompted review
Reply from Owndoc
Thank you, Sherif!
The needle cartridges need to be replaced when they get blunt, which is when they start to hurt more than normal. Unfortunately there is nothing we can do about that - it is the same with all other dermaneedling devices.
Unless there is something else you meant - it is namely possible for the user to make the cartridge inoperable when they push the plunger forcefully too far out with their finger during cleaning or needle inspection and then it has to be discarded. We warn against that in the user manual.
Great company and great product
I've been using their products since the original derminator and customer service has always been prompt, fair and helpful. Shipping has usually been pretty quick and if I ever had an issue with a faulty cartridge or something they always took care of me.
February 5, 2023
Unprompted review
Good product and customer service
Contacted Owndoc support as i had an issue with my Derminator 2, got an answer back very quickly, they gave me store credit to buy a new machine.
Incredible product and a helpful customer service!
I recommend!
April 12, 2022
Unprompted review
Great service.
Had a small problem with one bottle out of 5 Vaughter went above and beyond to fix it all good.
January 30, 2023
Unprompted review
Reply from Owndoc
Thank you, Paul! And apologies!
Great warranty service
I got the machine about 10 months ago. One of the buttons is stuck now. I reached out to the customer support and they immediately replaced Derminator 2.
January 23, 2023
Unprompted review
Missing item
I ordered a derminator and several cartridges in early December. When the package arrived, only the cartridges were there. I submitted a support ticket late on a Saturday night, and by early Sunday morning I received a response - an apology and a free replacement. Apparently the combination of holiday volume and illness among workers led to some mistakes by replacement workers. The customer service I received was superb.
January 15, 2023
Unprompted review
You don't get service like this anymore!
I have been a customer for 5ish years, and LOVE the service. Super responsive and go the extra mile to make sure any issue is resolved. (Not to mention you immediately get a response from a human, which is hard to come by these days!) Highly recommend.
January 3, 2023
Unprompted review
Unsavoury business practices.
Don't EVER deal with this company because they don't adhere to good business practice! I ordered 1 dose of their product then cancelled it to order 2 doses whereupon I was accused of wasting their time when I queried a surcharge. They abruptly cancelled the second transaction, didn't give me a refund and accused me of theft because I pursued the refund via my bank. Be warned!
PS. They've also vowed to expose me online as a thief. A very unsavoury, unethical company!
Completely bogus reply, I was not unreasonable as they charge, on the contrary. I challenge them to publish our entire online discourse starting 24 Nov '22 for the public to decide (I've printed a copy for myself). Why can't I attach it here?
I apologise unreseveredy for telling them to 'Go to hell' when they tried to extort a fee greater than 25% of the transaction they closed to re-instate it. I have my refund and now close this file.
Again, a bogus reply here's the verbatim for the discourse of 23 Nov. '22 '.... you can pay us $ 29 plus' etc. and the value of the transaction they cancelled was $106.88 so $29 is already nearly 25% of it without the plusses.
Saving postage may seem a trifling matter to her but for an 89 yr. old on a fixed income it's a significant amount and especially so in this inflationary period.
Happy New Year folks!
November 24, 2022
Unprompted review
Reply from Owndoc
This is another case of a 1-star "review" where the person was not a customer because we canceled his purchase. We have zero bad reviews from actual customers. So, zero complaints about warranties, quality or being refused a refund when one was due.
He refused to be charged on his next purchase a $2 refund fee we incurred due to solely his mistake, even though he'd previously very explicitly agreed to that so we told him we'd not accept him as a customer anymore, when he also messed up a subsequent order so we had to pay $4. An enormous quarrel ensued that took an hour of my time, just to keep explaining things and defend ourselves against his accusations. When he'd driven me nuts, he asked me to reconsider.
To get rid of him bec. I knew he would refuse, seen his stinginess over $2 that he'd even had agreed to pay and his utter sense of arrogant entitledness and pride, I told him if he paid the refund fees *we* were charged plus $29 for my time (I own the business and am also the bookkeeper and accountant, do 3D CAD, prepare patent submissions, write medical articles, code PHP for our store, run the business, am also chronically ill so a productive hour of my time is worth a lot). That became "extortion". But extortion is where you demand something that yields you a benefit or else you'll cause damage to someone. But I'd *refused* him as a customer. The $29 I asked for was clearly to get *rid* of him, not to obtain a benefit, since our profit on the orders we canceled was greater than $29. Plus, he was a regular customer so we'd lose even much more money. This person was costing us too much in wasted valuable time and stress. Asking timewasters that decide to break their promises to pay a little money for my time is in my experience the perfect way to shut them up and make them go away. I always choose an amount that is symbolically small, considering what my time is worth, but still large enough so that the troublesome potential customer will refuse to be "humiliated" into paying. Of course it results in 1-star "reviews" but I love those, since every single one is about someone, furious about *not* being able to buy from us.
Why he never received the refund I promised him:
Because our payment processor "improved" their site which broke some of their refund functionality, we had to switch to a different refund method (API instead of via their website) and due to our inexperience with that new store feature (which I implemented, Mea Culpa), plus the hostility from this customer that caused a stir, messed that up and forgot to refund him. We merely set the status to "refunded" but did not execute the actual refund command.
Since chargebacks are costly and downright dangerous for a merchant's ability to keep processing payments, we try to be extremely meticulous in refunding immediately.
Instead of asking us why his refund wasn't coming, he simply did a chargeback plus making us incur a $35 fine from his card issuer, which our payment processor passed onto us. Decent people don't do such a thing but this customer was intent on causing us maximum damage, for rejecting him as a customer due to erratic, hostile and entitled behavior.
All non-EU residents at the checkout stage sign a declaration that a chargeback for whatever reason, when the fine we pay for that is not repaid, will result in public blacklisting. We did *not* blacklist him for theft however, since in this case technically it wasn't theft. We simply mentioned "chargeback" and "causing $35 damage". When he ordered, we asked him to agree (in a warning text he had to click "I agree" on) that if he'd do a chargeback for any reason, we'd publicly blacklist him for that. He ignored that, as well as us asking to agree (in a message he had to agree to) that canceling an order would make him incur $2 on his next order. Actions have consequences, and that includes breaking several promises in a row, especially when they result in us losing $39, as it now stands.
I gave them my Irish address
I gave them my Irish address. I don't have a street name or number as I live on country side. I copy my full address from eircode finder. And then Sarah perfect customer service block me and refund after this massage:
"Sorry but that does not make the slightest sense to me.
Co Cork is *not* a town or city..
I will refund you now and block you from making further orders until you know your own address."
December 20, 2022
Unprompted review
Reply from Owndoc
Let me start by pointing out that ZERO bad reviews for us here are from customers. 100% of 1-star "reviews" here are from people we *declined* as customers or temporarily put "on hold". Try to find a 1-star review from someone who actually *bought* something from us. There are none.
The GDPR precludes me from explaining how exactly he messed up his address but let's try to represent the issue symbolically.
Adrian is not telling the full story. He stated his address simply as:
Xxxxxxxx Yyyyyyyy
(With not even a comma or new line in between)
I googled for what the correct address could be, since a comma or newline was clearly missing and Zzzzzzzzz as well (which I told him), and he replied:
My apologies full address as below
Yyyyyyyy
Zzzzzzzzz
CO. CORK
P51 TF72
I thought plain *Cork* should be the city and the county would not belong to the address at all, for itl. shipments at least. I now did some research and see that I was wrong - Ireland is special like that and they OMIT the town name when the COUNTY has the same name and then specify the county ONLY (unique in the world). But that was exactly what we asked him to confirm, instead of shouting from the rooftops online how terrible we are.
Since we're not experts on Irish addresses either but want to avoid a non-delivery, I refunded him and told him he should re-order when he would be able to specify his address correctly.
Of course, since he decided to cause us undeserved reputational damage while all we did was try to get his order arriving instead of returning, we wish him good luck.
Excellent
After much research I decided to go for the derminator 2. I wanted a premium microneedler and a business that is devoted to their product.
I enjoyed the shopping experience on the website and appreciated all of the clear instructions. It was also nice of the company to advise how to get the products through customs without a charge.
In regards to the derminator 2. It is a robust device and user friendly. The needle cartridges are of high quality. All other products purchased are also of high grade.
The consumable needle cartridges are quite affordable, which should offset the cost of the initial price of the derminator 2 vs the cheaper mass produced microneedlers.
Very happy with the purchase. It's always a better experience when you a buy a product that is created with passion and dedication.
December 18, 2022
Unprompted review
Reply from Owndoc
Thank you! The only confusing aspect of our machine is the timer, when it's finished it says "OK" above the right button and when you press it (to presumably confirm), the timer starts all over again..
I'm not sure you were this British person who is trying to get incorrectly charged VAT refunded from UK Customs - they sometimes charge VAT over the price before a discount is applied. Presenting our invoice to them and pointing out that VAT is only charged over the end amount should solve the matter.
Healthy & Happy 2023, soon!
An A+ for Responsiveness and Trustworthiness
My package came successfully all the way to my local postal center and then got lost. After trying in vain to get help directly from the post office, I contacted Sarah, and the response was prompt and decisive. She refunded the amount. Not only that, but when shortly after USPS resolved the issue and my package showed up intact in my mailbox, she let me keep the refund "for my trouble." I am grateful for the direct, personable, gracious treatment I received and very happy with the product.
December 15, 2022
Unprompted review
Reply from Owndoc
Thank you and wishing you a healthy and happy 2023!
Super customer service and products
Awesome company! Customer service is second to none. Fast reply and prompt solutions to problems.
December 7, 2022
Unprompted review
Great support
Contacted Owndoc as I had an issue with my Derminator 2.
Got an answer back in 15 minutes, they gave me store credit to replace my broken one.
Incredible, kind and helpful customer support!
I am also very satisfied with the derminator, easily the best micro-needling machine on the market.
Highly recommended!
November 25, 2022
Unprompted review
One more happy customer!
I’d like to start off by saying that I heard many great things about owndoc’s derminator, and after a while of contemplation I decided to buy one. However I did have a hard time making my first purchase because someone with my same name made it onto the badbuyerslist. This issue was quickly resolved with a couple emails with Sarah from Owndoc, and I was finally able to make my purchase. I can’t wait to get my machine and receive all its benefits.
Thanks again to Sarah for all your help!
November 3, 2022
Unprompted review
Reply from Owndoc
Thank you, Daniel and my apologies for the inconvenience!
Sent a request about my faulty machine…
Sent a request about my faulty machine that I’ve owned for around 6months. They got back to me within the hour and gave me 100% discount off of a new machine. I wasn’t expecting such a swift response, great help and very very appreciated!
October 26, 2022
Unprompted review
I have been buying products from OwnDoc…
I have been buying products from OwnDoc since 2013 when I first discovered derma rolling. Sarah is passionate about educating people on how to beautify their skin without spending a fortune. All their products are thoughtfully created or offered and at the most reasonable prices. Thank you Sarah for helping me look youthful and vibrant!
October 9, 2022
Unprompted review
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