Owndoc Reviews 240

Ordered new needles for my Derminator 2 plus other goods from Owndoc on 30 May. Arrived to my door in New Zealand on 25 June. Excellent service. Everything was well packaged. Great service as usual. Love my Derminator and the products from Owndoc. Cheers Trish :)

The OwnDoc team's customer service is awesome. I had purchased a Derminator1 several years ago but at some point, the cartridges I used were discontinued. I upgraded to the Derminator2, but had issues with the 1st unit I was sent. Customer service gave me a full credit for a new Derminator2 and several cartridges within a few hours of e-mailing them. They are extremely committed to good customer service, and I appreciate that.

I opened a warranty case for a defect product. I couldn't say for 100% that it was a case of warranty but it seemed to me. Sarah and her team were very professional AND kind and gave me total discount for the purchase of a new product. So hats off - that was very nice. That why today I made a new order which was even bigger than my original one and I can only recommand them. Their products work extremely well, just make sure to properly read the manual to get the best out of it.

After using the Derminator2 for a number of needling sessions, I had an issue with the product, and customer service was very helpful in resolving the issue.

This company and especially the owner Sarah Vaughter are particularly vile. After asking a question regarding their product and trying to ligimately purchase from them I was met with a barrage of abuse simply because I told her her website really needed updating. After several abusive emails from her I told her I would be leaving a review on a private members group with over 7k members. Her response was to add me to ratedbuyer.com as making aggressive libel claims about her. This in itself was incorrect but what is worse she added my full name, address, both of my email accounts and my business name. She also included a photo of me. This must surely go against my privacy rights? I am utterly baffled at what kind of person feels they have the right to do this?

As below the response is quite lengthy and clearly this person is not of sound mind. I have reported her to 2 agencies in the uk for placing my full details and photo online which is a data breach. When you ask someone why you cannot use their website and you get a rude response don’t go any further with this company because she will harass you constantly and leak all of your data.

According to my private app where we review products and customer services I am not the only one who has experienced this I am in a long line. I also think that most if not all of the people this person has ‘black listed’ are probably innocent. She has provided all of their contact details too so I am now in the process of contacting them to find out their experiences because nobody has the right to place your details and your photo online.

As for going to court in Czech Republic and getting 2 years, good luck with that. I think you’ll find you are guilty of data breach.

The web site may seem aggressive by the way that they explain that it may take 3 months for delivery and the charge back procedure but my Derminator 2 was delivered to the Uk within 3 weeks, the quality of the product is excellent and very well priced, I use the D2 to promote hair growth along with other products, I’ve just placed my second order. I didn’t receive any extra customs charges either, I have no problem in recommending this company.

Absolutely amazing company that goes above and beyond for their customers! I'm a long time customer and recommend them to people often and will continue to support them for a long time. They are prompt to respond to any questions you have and they stand behind their products because they are top of the line.

I cannot recommend this company highly enough for its customer service. Prompt, friendly and they go over and beyond anything that I have ever experienced before. I would highly recommend them to anyone having doubts about online purchases.

I am SO grateful to have stumbled upon the owndoc website several years ago! The website itself is a complete wealth of invaluable information! I started with their manual rollers which are superior and less expensive than the other items out there. After seeing positive results from the roller I decided to invest in the Derminator 2.0 which is much more expensive than a roller but considerably less than the lower quality competitor products. The derminator is a game changer, it takes the guesswork and learning curve out of microneedling. After a couple of years of using the Derminator and loving the results I was getting, I received an error code on the LCD screen. I was trying to trouble shoot the device so contacted their customer service. They responded within minutes things to try to trouble shoot the device. When I was unable to fix the error on their suggestions they sent me a replacement unit! These days you are lucky to find a company with customer service at all and I was amazed by the level of customer service I received. This is an extremely, reliable and HONEST company that stands behind its wonderful products!!!

I've been getting my microneedling information and supplies from Owndoc since 2013.  They were the originals and still seem to be the only ones that give all the proper, in-depth information on depth and frequency for the home user! 

Their supplies are high quality and very affordable so that you can actually needle often enough to be most effective!

Some people seem to be thrown off by their super frank and well, punitive, shipping and chargeback policies ! There is no reason to be concerned if you're an honest person, they're not out to get anybody they're just being upfront about how they respond to fraud.  I've always received everything I ordered in the stated time frames and highly recommend their products!

These people literally go overboard for their costumers! I’m pleasantly surprised.

Very impressed with the company, product and customer service!

I’ve been a happy Derminator customer for nearly two and a half years right now, and can confidently say that it’s extremely rare to find companies that stand behind their products the way Derminator does.

For a small business, they have an unbelievable support turnaround time- I have had to contact them twice, and both times my support tickets have been responded to and resolved within 4 hours! I can’t think of another company that provides this level of dedicated service.

Their product manuals are detailed and provide excellent use and troubleshooting information. I really appreciate how easy it has been to identify issues thanks to the manual as well.

Shipping turnaround time is also very quick, and has always been within the day for me. I have always received my deliveries within the stated window, despite the pandemic severely impacting shipping times.

Overall, it is difficult to come by a company that not only produces a top quality product, but provides such fantastic service. I have only the highest recommendations for Derminator.

I love this company! They stand behind their products and the no-nonsense information provided on their site is spot on.

The world would be a better place if all companies would conduct themselves with the integrity and service I have received from Own Doc and Vaughter Wellness.

My order has just arrived after around 2 weeks, which is very impressive given the Brexit/Covid situation.

I enquired about the delivery time beforehand and the company was very honest that it could take up to three months. So I’m very happy. The customer service was extremely quick and friendly.

The item seems to be high quality. I haven’t used it yet as I want to do a bit more research on technique first. But I have every confidence that it will be superior to the cheaper dermapens available from China.

The website is a little unusual (they take absolutely ZERO b.s. from scammer customers - understandably), but what eased my doubts was how transparent and honest they were in their communication. I also read posts from customers on places like Reddit, where they were very highly praised.

Their devices are well-respected in the online skin & hair worlds, and I will likely recommend them within those communities once I begin use. I’ll be ordering some more cartridges in the near future.

[Edit: you can see how great they are with online communication, because as I was editing this review, they’d already responded!

Thanks for the delivery, I’m very impressed. I agree with your ethos wholeheartedly, and will be a frequent customer. :-) ]

Great company. I have been a customer for several years. I purchased the original Derminator and was just given a great discount code to upgrade to the Derminator 2. Very good personal customer service. I trust Sarah 100% with my skin. I know I’m in good hands.

Amazing customer service they get back to you so quickly. I have been using the derminator for years helps greatly with scars and anti aging.

I'm ordering another Derminator from Owndoc. I had great service from them and their prices are really good. I have bought many things from them, always received them quickly. Also they answer your questions fast too. I'm impressed enough that I have no worries about them.

I have been ordering from Owndoc since 2013 and have always been extremely satisfied. Fair pricing, great products and service as well as prompt response to inquiries. I’ve never had an unpleasant experience with Owndoc. I appreciate their honesty and no nonsense way of doing business. I highly recommend.

Hi I would like to order Derminator 2 as I've heard great reviews regarding your device. Unfortunately the website doesn't seem to work - may be localisation restrictions in sending over to Ireland or Poland (tried to order both, when on my holidays and from home and yet no luck) Do you ship to these countries and can you contact me regarding order ?