Quick delivery but with problems from their assembling agent who could not attend to as expected. Requested refund without any issues was paid. I would recommended to any friend or family but with ad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very pleased with this desk, it arrived on time and in great condition. Only downfall it was missing two screws, and not all panels are numbered so it took a bit of figuring out, but it's a great... See more
Company replied
We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
Company replied
Ordering was quick and easy. Fast delivery and the wardrobe i ordered was exactly as advertised. Best of all it was great quality with metal runners and strong hinges. Easy to put together. My partner... See more
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Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Good selection of furniture to choose…
Good selection of furniture to choose from at the right price the staff are very friendly and helpful and keep you well informed on the progress from start to finish from placing your order to delivery definitely buy again
September 10, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you were happy with our range of furniture, prices and the service you received from our team. It's especially lovely to know that you felt well informed throughout the whole process, from placing your order right through to delivery.
We'll be sure to pass your kind comments on to the team. Thank you for choosing Own Furniture, and we look forward to welcoming you back again in the future!
Best regards,
Own Furniture
Awfual designed wardrobe!!!
Awfual designed wardrobe!!!!
Hinges fall off all the time , made a complaint but not heard back
September 9, 2026
Reply from Own Furniture
Hello Lilly,
Thank you for taking the time to leave us a review!
We're very sorry to hear about the ongoing issue with the hinges and completely understand your frustration.
We can see that you are currently in contact with our Customer Service team regarding this and that a case remains open with our supplier. Our team are actively working with them to establish the cause of the issue and find the appropriate resolution for you.
We're very sorry for the inconvenience this has caused and appreciate your patience while the case is being investigated. Please be assured that our team will continue working with you to get this resolved.
Best regards,
Own Furniture
I’m very disappointed with this…
I’m very disappointed with this wardrobe. The overall quality feels very poor and flimsy, and the wood/plywood doesn’t feel strong or durable at all. I expected much better quality for the price. Unfortunately, I’m not happy with this purchase.
September 11, 2026
Reply from Own Furniture
Hello Amir,
Thank you for taking the time to leave us a review!
We're very sorry to hear that you're disappointed with the quality of your wardrobe and that it hasn't met your expectations.
We can't see that our Customer Service team has received any contact from you regarding these concerns, so unfortunately we haven't yet had the opportunity to look into this for you.
Please do feel welcome to get in touch with our team with some photographs and details of the issues you're experiencing. We'll be more than happy to investigate and see how we can assist.
Best regards,
Own Furniture
Ordered a set of the Manila Rattan…
Ordered a set of the Manila Rattan chest of drawers. The quality is great and they were pretty easy to assemble. I’m happy with my purchase. Thanks
September 8, 2026
Reply from Own Furniture
Hello Kiran,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with your new Manila Rattan Chest of Drawers and that you found them easy to assemble. It's fantastic to know you're pleased with the quality too!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Doors have a gap in between where the…
Doors have a gap in between where the alterations on the hinges won't close the gap very disappointing
September 11, 2026
Reply from Own Furniture
Hello Lee,
Thank you for taking the time to leave us a review!
We're very sorry to hear that you're disappointed with the gap between the wardrobe doors.
This should be resolvable through adjusting the hinges, although we appreciate that getting the alignment just right can sometimes take a little tweaking. We can see that your case with our Customer Service team remains open and we're currently awaiting some further images so that we can continue assisting you.
Please be assured that we're more than happy to work with you to get the doors correctly aligned and the issue resolved.
Best regards,
Own Furniture
Terrible Craftsmanship, Brittle/ Breaks Easily
The thing crumbled as I was trying to put it together. The dowels didn’t fit as the holes were drilled too large, the black laminate comes off super easily too.
The design is absolutely shocking in terms of stability and material structure. I DO NOT recommend this product or any from this brand as I would figure they use the same materials and processes for each.
September 9, 2026
Reply from Own Furniture
Hello Jake,
Thank you for taking the time to leave us a review!
We're very sorry to hear about the issues you've experienced while assembling your furniture and completely understand your disappointment.
We haven't received any contact from you regarding these concerns, so unfortunately we haven't yet had the opportunity to investigate the issues or offer a resolution.
We would really appreciate the opportunity to help, so please do get in touch with our customer service team with some photographs of the affected parts. We'll be more than happy to look into this for you and assist with getting the matter resolved.
Best regards,
Own Furniture
Do not purchase from these rip off merchants !!
Do not purchase from this company !!!!
If I could give this company zero stars I would...I bought wardrobes from them and they are all faulty you can't hang the doors there's no holes to do so !!!....they insist that they are dismantled and boxed for return however as they are glued together (as per manufacturer instructions) this isn't possible.
IV contacted customer services they are less than helpful and repeatedly insist I box them !!!
Trading standards however have informed me that as the fault only became apparent during assembly and they are mostly assembled already and taking them apart as they are egkued doesn't allow them to be packaged....under the consumer goods act of 2015 (I'm well within my legal 30 day window) they have a legal requirement to collect them assembled as the fault only became apparent when it was teg tage to hang the doors there was no holes !! They are refusing !!
At this point I feel totally ripped off almost 500 quid for furniture I can't use !! And they refuse to help I asked a simple question as to how I can package which is impossible !! and they refuse to answer except to say that to receive their help I must comply with an impossible request
Repetitive scripted unreasonable customer service (or lack of) No refund.. no useable wardrobes they have literally ripped me off with goods that are only fit for fire wood !!!
August 19, 2026
Unprompted review
Reply from Own Furniture
Hello Debra,
Thank you for taking the time to leave us a review!
We’re very sorry to hear how unhappy you are with your experience.
We would like to clarify that we have not refused your return or refund. We are still more than happy to arrange collection of the wardrobes and provide a full refund.
As the wardrobes are currently assembled, our team has asked that they are dismantled as far as reasonably possible and packaged or secured ready for collection. This is because our courier requires items to be made safe for transport and is unable to collect fully assembled wardrobes in their current form. Our team has also provided guidance on how best to dismantle the items given that some sections have been glued during assembly.
We completely appreciate that the fault only became apparent during assembly and understand the frustration this has caused. We are not expecting the wardrobes to be returned in their original condition or packaging, we simply need them dismantled as far as reasonably possible and made safe for the courier to transport.
Our offer to arrange collection and issue a full refund remains open, and our customer service team will be happy to continue working with you to get this resolved.
Best regards,
Own Furniture
Prompt delivery
Prompt delivery. Everything arrived undamaged. Good delivery service and clear instructions.
September 10, 2026
Reply from Own Furniture
Hello Mandy,
Thank you for taking the time to leave us a review!
We're so pleased to hear that your order arrived promptly and in perfect condition, and that you were pleased with both the delivery service and the clear assembly instructions.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very difficult to assemble
Very difficult to assemble , And driver just drop in the street
September 10, 2026
Reply from Own Furniture
Hello Faisal,
Thank you for taking the time to leave us a review!
We're very sorry to hear that you found the assembly difficult. We haven't received any contact regarding this, but our team would be more than happy to provide assistance, so please do feel welcome to get in touch if you still need any help.
We're also very sorry that you were disappointed with the delivery. Your order was placed using our standard one-man delivery service, where the driver is insured to deliver the goods to the front entrance of the property rather than take them inside. However, we appreciate that the delivery experience was not what you expected and apologise for any inconvenience caused.
Best regards,
Own Furniture
Quick delivery but with problems from…
Quick delivery but with problems from their assembling agent who could not attend to as expected. Requested refund without any issues was paid. I would recommended to any friend or family but with advice not to request assembling.
August 5, 2026
Reply from Own Furniture
Hello Alhassan,
Thank you for taking the time to leave us a review!
We're pleased to hear that your furniture arrived quickly, although we're very sorry that our third-party assembly service was unable to attend as expected. We completely understand the disappointment this caused and were happy to arrange your assembly refund without any issues.
We really appreciate your honest feedback and, despite the assembly experience, we're grateful that you would still recommend Own Furniture to your friends and family.
Best regards,
Own Furniture
Bought some new furniture for my…
Bought some new furniture for my bedroom and its brilliant! Such good value for money and the customer service team were so helpful!
September 11, 2026
Unprompted review
Reply from Own Furniture
Hi Ashely,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new bedroom furniture and that you found it such great value for money. It's also lovely to hear that our customer service team were helpful along the way.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Amazing customer service support.
Amazing customer service support.
September 7, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you received amazing support from our customer service team. We'll be sure to pass your lovely feedback on to the team.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Thanks for your response to the earlier review
Thanks for your response, but I do not accept this is a "change of mind" return.
You acknowledge DX failed the original delivery and then failed the replacement delivery. My order was therefore not delivered as agreed, in full, on multiple occasions.
The bed cannot be classed as "delivered correctly" when it arrived as part of an incomplete order, with outstanding items missing after two failed attempts by your contracted courier. The courier is your agent, not mine - their failure is your failure under the Consumer Rights Act 2015.
The repeated delivery failures have caused significant inconvenience and I have lost confidence in the order. I am rejecting the goods due to failure to deliver as per the contract, not changing my mind.
I am therefore not liable for a return/collection charge. Please arrange a free collection of the bed for a full refund within 14 days. If not, I will be raising a Section 75 / chargeback claim with my card provider and referring the matter to Trading Standards via Citizens Advice.
August 10, 2026
Unprompted review
Reply from Own Furniture
Hello Albert,
Thank you for getting back to us.
We completely appreciate your frustration regarding the failed delivery attempts for the wardrobes, and we are very sorry for the inconvenience this has caused. As the wardrobes were unfortunately not successfully delivered, a full refund for these items has already been processed.
The bed and wardrobes were, however, separate individual products and were not purchased or sold as a set. The bed was successfully delivered and, as we understand it, there is no fault, damage or issue with the item itself.
The non-delivery of the wardrobes has therefore been resolved by refunding those items in full. This does not alter the returns terms applicable to the separately purchased bed.
As set out within our Terms & Conditions, where an item has been correctly supplied and the customer wishes to return it, the cost of returning the item is the customer's responsibility. We are therefore more than happy to accept the bed back and issue the applicable refund once returned; however, we are unable to cover the courier cost for its return.
We do sincerely apologise for the inconvenience and disappointment caused by the issues with DX and completely understand why the experience has been frustrating. However, as the bed itself was successfully delivered as ordered and the undelivered wardrobes have already been refunded in full, our position regarding the return cost for the bed remains unchanged.
Best regards,
Own Furniture
Superb service and very competitive…
Superb service and very competitive prices. I highly rate Own Furniture and will be using them in the future.
August 8, 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you are happy with the service and found our prices competitive. It means a lot to know that you would highly recommend Own Furniture and choose to shop with us again.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Price of goods is low but in good…
Price of goods is low but in good condition.customer service is also friendly.Delivery is great too
August 28, 2026
Reply from Own Furniture
Hello Chi,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you're happy with the quality and value of your furniture, and that you had a great experience with both our customer service team and delivery.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Low quality - you get what you pay for
Had to chase them for issues.
Quality of the products is very low in most cases.
August 26, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're very sorry to hear that you were disappointed with your experience and the quality of your items.
We can see that one of the products unfortunately arrived without the assembly instructions included, which we sincerely apologise for. As soon as our team was made aware of this, the instructions were emailed over to you.
We're sorry that this affected your overall experience with us and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Decent value for money
Decent value for money but I wasn't given the option to choose the delivery day and I wasn't notified a day in advance about the delivery. The product was left in front of my door ,but fortunately no one stole it.
August 27, 2026
Reply from Own Furniture
Hi Gianluigi,
Thank you for taking the time to leave us a review!
We're pleased to hear that you feel your purchase offers good value for money, although we're very sorry for the concerns surrounding the delivery.
As your item was purchased on pre-order and was out of stock at the time the order was placed, there wasn't an option to select a delivery date at checkout. Once your order was ready to leave us, a dispatch email was sent the day before delivery containing your tracking information, so we're very sorry if this was missed or didn't reach you as expected.
We're also sorry to hear that the parcel was left outside your door and completely appreciate your concern regarding this.
If you require any further assistance please do get in touch!
Best regards,
Own Furniture
The desk is lovely, delivered on time, but missing a couple of screws.
I'm very pleased with this desk, it arrived on time and in great condition. Only downfall it was missing two screws, and not all panels are numbered so it took a bit of figuring out, but it's a great desk for the money. If all screws were there then it would definitely be a 5 star.
August 21, 2026
Reply from Own Furniture
Hello Rachel,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with your new desk, that it arrived on time and in great condition, and that you feel it offers great value for money.
We're very sorry, however, that two screws were missing and that some of the panels weren't numbered. The parts should have been clearly numbered to correspond with the assembly instructions, so we will be raising this with the factory for their attention.
If you still require the missing screws, please do get in touch with our team and we'll be more than happy to arrange replacement parts for you.
Best regards,
Own Furniture
More damaged goods (when installed)
More damaged goods (when installed), as per the last purchase (which was kept as the damage was on the bottom of the one wardrobe door). This recent delivery arrived with, yet again, one pack taped at the bottom. Upon opening the top part of a wardrobe door was damaged, however was assembled so it was on the bottom. Despite the furniture being reasonably priced, it has made me consider future purchases.
August 26, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're very sorry to hear that you've experienced damage with your recent order, particularly after having a similar issue with a previous purchase.
We can't see that our team has been contacted regarding the damage on this occasion, so unfortunately we haven't yet had the opportunity to look into this or offer a resolution for you.
Please do feel welcome to get in touch with us and provide some photographs of the damage. Our team will be more than happy to take a look and assist in getting this resolved for you.
We're very sorry again for the disappointment caused and hope we have the opportunity to put this right.
Best regards,
Own Furniture
Absolutely brilliant
Absolutely brilliant. Furniture was just lovely for my bedroom xx
August 21, 2026
Reply from Own Furniture
Hello Penny,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so happy with your new furniture and that it looks lovely in your bedroom!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
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