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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with the service, including a complete lack of tutor support, unanswered emails, and phone calls, making it impossible to get assistance. People also express frustration over assignments not being marked and delays in receiving certificates, with some waiting months. Many individuals were left with unfinished courses after the company went into administration, often without direct communication. However, some customers also noted positive experiences with specific tutors, praising their professionalism, patience, and helpfulness in explaining coursework and providing guidance. These positive interactions often occurred before the reported administrative issues began.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many expressing significant dissatisfaction regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting no response to emails,... See more

Payment

People report significant dissatisfaction with payment processes, with many customers expressing concerns... See more

Service

Customers had negative experiences with service, expressing significant disappointment and frustration. Many... See more

Response time

Clients share negative opinions on response time, with many reporting a significant lack of communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall the learning itself is fine, however there are no tutors left whatsoever ! up until early september everything was fine, assignments being graded quickly and tutors answering emails almost imm... See more

Rated 3 out of 5 stars

I have just received at email that Oxbridge have ceased trading. Do not pay for any new course material. They are in administration. If you do have course material, you will be able to use it until Ju... See more

Rated 3 out of 5 stars

Overall my course was good. I took my level 2 gym instructor course with oxbridge and found it to be good. However. I completed the course in June and it is now October and I am yet to receive the cer... See more

Rated 2 out of 5 stars

My daughter has signed up and started her assignments but so far we are very disappointed. It is impossible to get through on the telephone when you need support, On hold each time for over 30 minut... See more


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. College
  4. Private College

About Oxbridge

Written by the company

Real college courses, designed around you.

Award-winning online learning at the touch of a button.

We believe that no one should face barriers to learning. That means that no matter your age or circumstance, we’ll give you the tools and encouragement that you need to achieve real-world, job-ready qualifications.

At Oxbridge, the online college, there are no term times, no strict schedules, and no headaches – just ultra-personalised, award-winning online learning and unlimited tutor support. Our accredited online courses run all year round, and so you can start learning today.

Considering signing up to an Oxbridge course?

Download our prospectus to find out more about us, the range of GCSEs, A-levels, and Diplomas we offer and the awarding bodies they are accredited by.

Prospectus

Helping you take the next step in your studies, career progression or personal development, distance learning enriches you with the knowledge, skills, and confidence to reach your goals.

Our online learning courses are designed to allow you to study in your own time and from the comfort of home, or where you work best. You can even learn on the go, as long as you have access to a phone, tablet, and the Internet.

Oxbridge’s wide range of distance learning courses can help you achieve your aspirations, however ambitious they are. Our Access to Higher Education Diploma, for instance, can help you prepare for university if you don't have the traditional qualifications institutions required.

If you’re just starting on your learning journey, we can help you find the GCSE, A-levels, and functional skills qualifications that can take you into employment or onto higher education.

A-Level Courses

GCSE Courses

Access to HE

Counselling Courses

Childcare Courses

Functional Skills Courses

Teaching Assistant Courses

Health & Social Care Courses


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Silence!!

Apparently the "tutors" are heart of what Oxbridge do! Our hearts carried on supporting the learners without any pay for the last 2 months. We are professionals, with a passion for helping each learner we supported to reach their potential and goals. We asked for information in the chaos Oxbridge created and they gave us nothing!! Silence, and there still is! What an utter disgrace.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Looks as if writing is on wall for this…

Looks as if writing is on wall for this dreadful company. Care about nothing else aside of making money. So many people seemed to be ripped off by them. See I am not the only tutor who has not been paid. Hope they do go into admin but will mean that I will have no chance of ever being paid- money owed from ten months ago and they have perpetually lied about paying me and never answer my emails. Think criminal charges should be brought against their board

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Looking like a con….

Happily took my £447 for GCSE course my daughter desperately needed to do ten days ago. Now not replying to emails, calls, messages, not even had a log in. I am devastated. How can they just take all that money from me? I am contacting trading standards tomorrow. This is surely fraudulent.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Company is in administration and…

Company is in administration and haven't paid their tutors for many months. Stay away!

EDIT - It appears that Oxbridge are attempting to remove several of these reviews. Do a Google search for Oxbridge Ltd Caseboard and you can see the application they have filed to call in the administrators.

August 29, 2025
Rated 1 out of 5 stars

They take your money and absolutely…

They take your money and absolutely don’t care. My son has still yet to receive an A level result as Oxbridge messed up his entry (which they admit). I paid them to do the examination entry but they will not help in getting it resolved and are blaming the exam centre. They would not even provide contact information for the exam centre and will not talk to me on the phone. My poor kid has done all that work….

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Unpaid tutors

I am a tutor and they do not pay you for your work - completely ignore all calls and emails and shun responsibility.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Administrators are in!

I am very glad I checked this page first! The latest review is true and they are still taking payments for courses! I will be taking my business elsewhere!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Achieving A-Level Media Studies in Less Than 6 Months!

I did my A Level Media Studies in one year without any prior knowledge of the subject and never having taken GCSE Media Studies. Patrick was my tutor and he provided all EDUQAS study materials and resources, which were very clear, helpful and easy to understand. He is an extremely patient tutor who always took the time to explain my coursework, the corrections I needed to make and exam questions/answers in detail. Patrick consistently made sure I fully understood what he had explained before moving on to another topic.

I started the course in September 2024, began my coursework in January 2025 and started proper revision in March 2025. I sat my Media Studies A Level exam in May/June 2025 and achieved a Grade C. I’m genuinely pleased with this result given the limited time I had — but I know I couldn’t have done it without Patrick’s guidance and resources.

Patrick, if you’re reading this — THANK YOU for all your assistance and ALL THE VERY BEST TO YOU! :))

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Super supportive when asking my tutor about certain questions I got wrong on the assignment. Also it gave me almost the same feeling as an exam due to the time limit and when you submit it you cannot edit it again making it good practice. The notes were detailled with practice questions and answers to consolidate my learning.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Help was there if I needed it no matter of the time that was so helpful

July 31, 2025
Unprompted review
Oxbridge  logo

Reply from Oxbridge

It’s fantastic to hear you felt supported whenever you needed help—day or night! That’s exactly what we aim for, so it’s great to know it made a difference. Thanks for taking the time to share your experience.
All the best from everyone here at Oxbridge!

Rated 5 out of 5 stars

Great service, Thank you!

Great service!

I have just completed my course and would recommend Oxbridge!

From the start, my tutor Nicola helped me throughout the process. Answering any questions I had about the course and sorting any issues that arose with quick responses!

I’d like to say thanks to her and the support team who solved a number of queries I had.

July 29, 2025
Unprompted review
Oxbridge  logo

Reply from Oxbridge

Thank you so much for your lovely review and recommendation! We're delighted to hear you had a great experience with Oxbridge. Nicola will be especially pleased to know her support made such a difference throughout your course. We'll also pass on your thanks to the wider support team—they’ll really appreciate it.

Wishing you all the best in your next steps!

Rated 5 out of 5 stars

Nicky was super helpful and always…

Nicky was super helpful and always quick to respond.

July 28, 2025
Unprompted review
Oxbridge  logo

Reply from Oxbridge

Thank you so much for your kind words! We're thrilled to hear that Nicky was super helpful and responsive. We’ll be sure to pass along your feedback—it’ll mean a lot. If you ever need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Faye Hall the assessor Coordinator…

Faye Hall the assessor Coordinator helped me so much since the the beginning till now and i can’t be more greatful of how understanding and helpful she has been :)

July 24, 2025
Unprompted review
Oxbridge  logo

Reply from Oxbridge

Thank you for your lovely feedback! We're so pleased to hear that Faye has been such a great support to you throughout your journey — she truly is a star, and we’ll make sure she sees your kind words.

It means a lot to us to know you’ve felt understood and supported — that’s exactly what we aim for.

Wishing you all the best as you continue your studies,
The Oxbridge Team

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