Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave m... See more
Company replied
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the vou... See more
Company replied
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... See more
Company replied
Company details
- Clothing Store
- Department Store
- Garden Furniture Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Contact info
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Ireland
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Oxendales
Hi Dawn,
Thanks so much for your review!
We’re happy we could resolve your issue quickly.
Kind regards
Oxendales team.
Louise is a Legend
Louise Purcell is an absolute legend she helped me with the courier providers as they delivered the parcel to the wrong address and didn't follow the instructions to call me. She is investigating this with GLS and updated my address to advise to call me. She is a credit to the company 5/5
December 5, 2025
Unprompted review
Reply from Oxendales
Hi Saul,
Thank you so much for your kind words! We’re delighted to hear that Louise was able to assist you and provide a positive experience, even in a tricky situation with the courier. She will be thrilled to hear your feedback and we’ll be sure to share your praise with her.
We really appreciate you taking the time to leave this review, and we look forward to assisting you again in the future.
Kind regards,
Oxendales Team.
Agent was great and fixed the problem…
Agent was great and fixed the problem straight away
December 4, 2025
Unprompted review
Reply from Oxendales
Hi Helena,
Thank you for your kind feedback!
We’re thrilled to hear that our agent was able to resolve your issue quickly. We’ll be sure to share your praise with the team.
We appreciate you taking the time to leave this review!
Kind regards,
Oxendales Team.
Huge disappointment....
Ordered 3 Piece Suite in Oct. Fully aware lead in time was 6 weeks.. No problem... Tracking showed order confirmed and processing with the supplier.. Several weeks later order cancelled..... No notification.. No warning... Many accessories already purchased in anticipation... Customer service had 2 responses.. a. Courier Problem.... Understood..... b. Out of stock.... but claimed they have no way to contact the supplier... Really no satisfactory responses at all............. Fast forward, found the same suite on Simply be. ie. And yes did it again, ordered with fingers crossed... Ordered confirmed and being processed. Yeah for me...... But of course just discovered it's been cancelled yet again... No notifications as previously..... Seriously. Get your business in order.. Don't take an order if you cannot fulfil it and please ensure better communication when there is a problem... That won't be a worry for me any more as I'm done...Never again and am unsubscribed from all oxendales and affiliate sites....
October 31, 2025
Unprompted review
Reply from Oxendales
Hi Therese,
Thank you for taking the time to leave your feedback. We sincerely apologise for the frustration and disappointment caused by the cancellations of your orders.
Unfortunately, due to circumstances outside of our control, our previous courier for large items went into receivership. As a result, all large item orders had to be cancelled because we were unable to arrange delivery. These items were removed from the Oxendales site but were uploaded to the Simply Be site in error - this has since been corrected.
We understand how inconvenient this situation has been, particularly given your planning and anticipation of these items. Please accept our sincere apologies for any disruption this has caused. We hope to have large items back on our website in the new year, and we are actively working to ensure a more reliable service and better communication in the future.
Thank you again for your feedback, which is invaluable in helping us improve.
Kind regards
Oxendales team.
Really helpful agent.
My experience was made pleasant by the agent I dealt with. She was really helpful.
I tried changing the colour of my purchase but was unable to, even though I got in touch within the first hour of ordering. It's also my 2nd time ordering my purchases. 1st time they got lost in transition. So it hasn't been a 5 star experience.
November 27, 2025
Unprompted review
Reply from Oxendales
Hi Tia,
Thank you for taking the time to leave your feedback. We’re glad to hear that our agent was able to provide helpful support during your experience.
We’re very sorry that you were unable to change the colour of your order, despite contacting us promptly, and for the issues with your previous order. We completely understand how frustrating this must have been, and it’s certainly not the seamless experience we aim to provide.
Your feedback is invaluable and helps us identify areas where we can improve our service. We hope that your future experiences with us are much smoother and fully satisfactory.
Kind regards,
Oxendales Team.
Help with return
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave me my refund. Very friendly courteous agent.
November 26, 2025
Unprompted review
Reply from Oxendales
Hi Angela,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that our team was able to sort things out quickly and ensure you received your refund.
Providing friendly, efficient support is really important to us, so it’s wonderful to know your experience reflected that.
If you ever need anything else, we’re always here to help!
Regards
Oxendales Team.
4 weeks until I received order
Took me 4 weeks to receive my order. My order was cancelled by Oxendales and I had to reorder & paid again 3 times !. Took many calls and conversations until eventually spoke nice lady who sorted my order.
November 18, 2025
Unprompted review
Reply from Oxendales
Hi Edel,
Thank you for your feedback, and we’re very sorry to hear about the experience you had with your recent order.
The issue occurred because our previous courier company went into receivership, a situation that was unfortunately beyond our control and affected some customer deliveries.
We sincerely apologise for any inconvenience this caused.
The good news is that we have now partnered with a new courier, GLS, and operations have fully returned to normal. We can also see that you have since received your order.
Thank you for your patience and understanding as we worked through this issue.
Kind Regards ✨
Katelynn - Oxendales Team
Worst Online Experience Ever!!
An ATROCIOUS experience... Never encountered such an attitude ANYWHERE else.
On October 11th, I ordered a number of sale items worth many hundreds of € in value. Needing these in a hurry, I chose Oxendales over another local company, since it promised a fast turnaround on its website. What a fat lie! By the time the sale had finished, not a single item had been dispatched!!! Following the progress of the order in my online account, I saw that, every day, it was inexplicably created, cancelled, re-created and cancelled... NUMEROUS times. The website, meanwhile, showed that all ordered items were in stock.
After 3 weeks, the order was PERMANENTLY cancelled by Oxendales... without informing me!
When I complained about this, customer services gave me the option of re-ordering the items at their full prices, promising to refund the difference between these and the sale prices of all items. After more waiting, not to mention queries from my end, guess what? I was asked if I still wished to receive the order! I confirmed this in writing, in the clearest possible terms. The result?
On the following day, the entire order was cancelled by Oxendales. Yet again, the action was taken without prior consultation. All the items are STILL being shown in stock on the .ie website. Sadly, none are being sent my way. Why?
So... FIVE weeks after placing the original order, I've not a single item received, two permanently cancelled orders, lots of useless engagement with customer service... and my blood is boiling.
Will Oxendales ever fulfill the order? Or am I asking too much?
October 11, 2025
Unprompted review
Reply from Oxendales
Hi
Thank you for taking the time to share your experience, and I want to sincerely apologise for the frustration and inconvenience this situation has caused. We fully understand how extremely disappointing it must have been to place a large order, expect a quick turnaround, and instead face repeated cancellations and delays.
After reviewing your case, we can confirm that the issue was the result of an internal error with our supplier. Because multiple quantities of the same items were ordered, the system incorrectly flagged these orders and repeatedly cancelled them in error. Unfortunately, this happened despite the items showing as in stock on our website, and we recognise how misleading and frustrating that must have been.
We want to reassure you that this issue has since been fully rectified. Our customer service team has already addressed the error and re-keyed your order to ensure it is now being processed correctly.
We sincerely apologise for the lack of communication and the unnecessary back-and-forth you experienced throughout this process. This is far from the standard of service we aim to provide.
Thank you for your patience as we resolved this matter, and please rest assured that we are committed to preventing this from happening again. If there is anything further you need or if you have any questions, we are here to help.
Kind Regards ✨
Katelynn - Oxendales Team
Aoibhe Kelly dealt with my issue and…
Aoibhe Kelly dealt with my issue and was excellent very prompt sufficient and lovely to deal with I would highly recommend oxendales to others as I belive its an amazing service
November 14, 2025
Unprompted review
Reply from Oxendales
Hi Kirsten,
Thanks so much for your review! We're really glad we could help
It’s great to hear Aoibhe was helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
Great Service Via Web Chat
Great service via chat from a Thang Hand, quickly dealt with my issue and i left the chat really feeling everything was sorted.
November 13, 2025
Unprompted review
Reply from Oxendales
Hi Elaine,
Thank you so much for your 5star review!
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments on to Thang and his manager.
We look forward to hearing from you again soon ❤️
Best Regards,
Katelynn~Oxendales Team 😁
Very helpful, quick and efficient
Ella was very helpful with my questions, quick and efficient.
November 11, 2025
Unprompted review
Reply from Oxendales
Hi Vannessa,
Thank you for your feedback!
I have passed these lovely comments onto Ella and her manager. 🥰
We look forward to assisting you in the future! ✨
Kind Regards
Katelynn - Oxendales Team ✨
Agent Aoibhe was really excellent
Agent Aoibhe was really excellent, 5 stars
November 11, 2025
Unprompted review
Reply from Oxendales
Hi Audrey,
Thanks so much for your review! We're really glad we could help
It’s great to hear Aoibhe was helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
I was worried about my delivery and a…
I was worried about my delivery and a lovely girl called Louise put my min at rest and sorted it for me
November 7, 2025
Unprompted review
Reply from Oxendales
Hi Patrick,
Thank you for your 5star review. ✨
I have passed your feedback and lovely comments onto to Louise and her manager. 😊
If there's anything else we can assist you with, please don't hesitate to reach out!
Kind Regards
Katelynn - Oxendales Team ✨
Very quick response and efficient staff…
Very quick response and efficient staff to answer my query. Fantastic experience and service, I would highly recommend this company.
November 6, 2025
Unprompted review
Reply from Oxendales
Hi Wendy,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to the team and Managers✨
Kind Regards ✨
Katelynn - Oxendales Team
Very helpful customer service!
Very helpful customer service they were able to do what I needed in a matter of minutes of receiving my request.
November 6, 2025
Unprompted review
Reply from Oxendales
Hi Laura,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to the team and Managers✨
Kind Regards ✨
Katelynn - Oxendales Team
great service …
got a lovely agent called Minh and she fixed my problems...
November 5, 2025
Unprompted review
Reply from Oxendales
Hi Pauline,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to Minh and his Manager ✨
Kind Regards ✨
Katelynn - Oxendales Team
Worst company ever
Worst company ever, the pyjamas I ordered where never delivered, I got a different pair !!
November 3, 2025
Unprompted review
Reply from Oxendales
Hi,
We’re truly sorry for the inconvenience and disappointment you experienced. The disruption caused by our courier unexpectedly going into receivership was completely outside of our control, but we completely understand how frustrating the delay must have been.
We’re glad to see that our team promptly reordered your item once we became aware of the issue, and we’re pleased to confirm that your replacement goods have since been delivered.
Your experience matters to us, and we appreciate your patience and understanding during a situation that affected many customers unexpectedly. If there’s anything more we can help with, please don’t hesitate to reach out, we’re always here to assist.
Kind regards,
Oxendales team
friendly staff and was very helpful …
friendly staff and was very helpful and got my issue sorted straight away
October 15, 2025
Unprompted review
Reply from Oxendales
Hi Pauline,
Thank you for your kind words! We're so glad to hear our team was able to help you quickly and provide the support you needed. If there's anything else we can assist you with, please don't hesitate to reach out!
Regards
Oxendales Team.
Thang was extremely helpful with issues…
Thang was extremely helpful with issues I had with the delivery of my order. Oxendales are lucky to have such a diligent member in their team.
October 9, 2025
Unprompted review
Reply from Oxendales
Hi,
Thank you for your 5 star review!
We're glad to hear that you had a positive experience with us and found the agent helpful and quick. If there's anything more we can do to support you, please don't hesitate to reach out!
Enjoy your weekend!
Regards
Katelynn - Oxendales Team ✨
Excellent concise and prompt response…
Excellent concise and prompt response from Louise
Very pleasant to deal with
Karen Butler
October 8, 2025
Unprompted review
Reply from Oxendales
Hi Karen,
Thanks so much for your review! We're really glad we could help
It’s great to hear Louise was helpful. We’ll make sure Louise see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
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