Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave m... See more
Company replied
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the vou... See more
Company replied
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... See more
Company replied
Company details
- Clothing Store
- Department Store
- Garden Furniture Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Contact info
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Ireland
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Minh Thai sounds a very competent…
Minh Thai sounds a very competent advisor.
October 8, 2025
Unprompted review
Reply from Oxendales
Hi Bridie,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to Minh and his Manager ✨
Kind Regards ✨
Katelynn - Oxendales Team
Great customer service from Rachel…
Great customer service from Rachel McAuley in relation to a problem with my order, thank you Rachel
October 7, 2025
Unprompted review
Reply from Oxendales
Good Morning Bronagh,
Thank you so much for your 5 star review!
I have passed your comments to Rachel and her Manager ✨
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
The Lady was very nice and helpful and…
The Lady was very nice and helpful and I appreciate their time and help 🙂🙂👍👍
October 6, 2025
Unprompted review
Reply from Oxendales
Hi Abby,
Thank you for your 5 star review, and your lovely comment! I have passed this feedback onto the agent and there supervisor !!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
i am with this company for a while and…
i am with this company for a while and the costumer service is great. the people are so kind and friendly, they have so much patient, it is amazing. they are loyal, i am loyal. i always come back to oxendales.ie. thanks again ella, sus.
October 2, 2025
Unprompted review
Reply from Oxendales
Hi S.P,
We would like to thank you for your 5 star review, and your lovely comment! I have passed this feedback onto Ella and her manager.
We look forward to hearing from you again soon,
Kind Regards
Katelynn - Oxendales Team ❤️
Both Aoibhe and Ella impressed me…
Both Aoibhe and Ella impressed me with expedient responses to my queries and kindly most professionally offered me concession through warm friendly correspondence
October 1, 2025
Unprompted review
Reply from Oxendales
Hi Audrey,
Thanks so much for your review! We're really glad we could help
It’s great to hear Ella Aoibhe were helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards ✨
Katelynn - Oxendales Team
Rachel mcauley was very great help…
Rachel mcauley was very great help today and very quick response from her i appreciate her help.
September 26, 2025
Unprompted review
Reply from Oxendales
Hi Natasha,
Thank you for your 5 star feedback!
I will be sure to pass your lovely comments on to Rachel.
Kind regards,
Oxendales Team
Outstanding Customer Service Team
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the voucher when I received the item. It did take longer than expected to receive my item - this was due to it coming from a supplier. But any time I contacted the customer service, they were extremely professional, so fast to respond and very helpful. Particularly Aoibhe and Minh
September 24, 2025
Unprompted review
Reply from Oxendales
Hi Claire,
Thanks so much for your review! We're really glad we could help sort out the voucher issue for you, and we appreciate your patience while your order arrived, especially with the slight delay from the supplier.
It’s great to hear Minh and Aoibhe were helpful. We’ll make sure they see your kind words!
If you need anything else, feel free to reach out anytime, we’re always happy to help.
Kind Regards,
Oxendales Team
Minh Thai
Minh Thai , was very helpful today with the customer service needed for me. She asked my preferences and noted them and was very nice and polite throughout the conversation. Credit where it is due :)
September 23, 2025
Unprompted review
Reply from Oxendales
Hi Jennifer,
I am glad to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
Very poor service
Very poor service. We ordered 3 duvets which supposedly were delivered to our postbox ( tiny) and signed for. This didn’t happen. One month later after multiple chats and calls we were given a refund but an agreement was made to reorder with a 20% discount for inconvenience. We were advised to ring a number. As soon as we did the customer service rep said she couldn’t give us the discount.
September 23, 2025
Unprompted review
Reply from Oxendales
Hi Marie,
Thank you for your feedback, and we're very sorry to hear about your experience.
We’ve made several attempts to contact you by phone to discuss and resolve this issue, and we’ve also sent you an email with what we hope is a satisfactory resolution.
Please do get in touch with us at your earliest convenience, we’re more than happy to sort this out for you and ensure it’s resolved to your satisfaction.
Kind Regards,
Oxendales Team
Great after sale customer service.
September 22, 2025
Unprompted review
Reply from Oxendales
Hi Frances,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
I got the answer to my question quickly…
I got the answer to my question quickly and the chat agent Aoibhe was courteous and friendly.
September 22, 2025
Unprompted review
Reply from Oxendales
Hi Teri,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
The representative was very helpful…
The representative was very helpful with my query, and helped me resolve my query.
September 22, 2025
Unprompted review
Reply from Oxendales
Hi John,
I am happy to hear you had a positive experience with our customer service team.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
Really fast, really helpful
Had a small issue with a return, spoke to an agent using the chat function of the website. Really fast, efficient and polite interaction. Issue resolved. Very very happy.
September 22, 2025
Unprompted review
Reply from Oxendales
Hi Cloda,
I am glad you have had a positive experience shopping with us and using our web chat facilities.
Thank you for your 5 star review.
Kind regards,
Oxendales Team
With oxendales for years great service no bother returning items and communication is excellent
With oxendales for years great service n
September 18, 2025
Unprompted review
Reply from Oxendales
Hi Angela,
Thank you for your feedback! We’re delighted to hear that you’ve trusted our services over the years. Please don’t hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Lost return
I had an issue with An Post losing a return I had made and Minh Thai and Oxendales were amazing resolving the issue.
September 18, 2025
Unprompted review
Reply from Oxendales
Hi Lorissa,
Thank you for your feedback! We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
I've used oxendales for years
I've used oxendales for years, easy to order, easy to return, easy to make payments and today I think was my first time dealing with customer service t9 update some personal details and that was pretty easy too
September 15, 2025
Unprompted review
Reply from Oxendales
Hi Sarah,
Thank you for your feedback!
We're glad to hear that you had a positive experience with us. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards,
Katelynn - Oxendales Team
I ordered a wrong shoe width in error
I ordered a wrong shoe width in error, and found the process to rectify the probelm excellent.
September 12, 2025
Unprompted review
Reply from Oxendales
Hi,
Thank you for your feedback!
We're so glad to hear that you found the process of resolving your order issue to be excellent. Mistakes can happen, and we're always here to help make things right as quickly and smoothly as possible.
We appreciate your support!
Regards
Oxendales Team.
Missing item
The girl Mingh was very nice and helpful and had an explanation and a solution to my problem she was very good
August 27, 2025
Unprompted review
Reply from Oxendales
Hi Sharon,
Thank you for your feedback! Ill be sure to pass your wonderful comments onto the agent. We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Reply from Oxendales
Hi Zydrune,
Thank you for your feedback! We're glad you found our service very helpful. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Reply from Oxendales
Hi Joanne,
Thank you for your 5 star review!
We're glad to hear that you had a positive experience with us and found the agent helpful and quick. If there's anything more we can do to support you, please don't hesitate to reach out!
Enjoy your weekend!
Regards
Katelynn - Oxendales Team ✨
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