Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave m... See more
Company replied
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the vou... See more
Company replied
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... See more
Company replied
Company details
- Clothing Store
- Department Store
- Garden Furniture Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Contact info
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Ireland
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was helpful and quick to…
The agent was helpful and quick to answer
August 21, 2025
Unprompted review
Reply from Oxendales
Hi Brenda,
Thank you for your feedback!
We're glad to hear that you had a positive experience with us and found the agent helpful and quick. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards,
Oxendales Team
Oxendales is a great site easy to use
Oxendales is a great site easy to use, and when contacting customer services they are easy tondeal with no problems
August 19, 2025
Unprompted review
Reply from Oxendales
Hi Mrs Maples,
Thank you for your feedback!
We're glad to hear that you found the online experience efficient and helpful. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards
Katelynn - Oxendales team
Louise was able to sort out changing my…
Louise was able to sort out changing my delivery address quickly so I could complete my order. Thanks!
August 19, 2025
Unprompted review
Reply from Oxendales
Hi Colette,
Thank you for your lovely feedback!
We're delighted to hear that Louise was prompt and friendly in handling your query. We'll be sure to pass along your kind words!
Have a fab day.
Regards
Katelynn - Oxendales Team.
The online experience was very…
The online experience was very efficient and helpful.
August 18, 2025
Unprompted review
Reply from Oxendales
Hi Jill,
Thank you for your feedback!
We're glad to hear that you found the online experience efficient and helpful. If there's anything more we can do to support you, please don't hesitate to reach out!
Have a lovely day.
Regards
Oxendales team.
Reply from Oxendales
Hi Lorraine,
Thank you for your kind words!
We're happy to hear you found the service helpful. Let us know if there's anything else we can assist you with!
Have a great day.
Regards
Oxendales team.
Juilpa ashford bedroom set
I was initially drawn to the juilpa ashford bedroom setbecause of its classic design and cream finish, I purchased the bed frame, wardrobe, 2 lockers and chest of drawers but unfortunately, my experience has been very disappointing. The paint marks and stains extremely easily—even fingerprints leave visible marks that are very difficult to clean. This has made maintaining the bed set a constant hassle. I only have it a matter of months and it already looks shabby.
Worse still, the bedframe cracked in the middle after only a short time of use, which raises serious concerns about its durability and build quality. For the price, I expected something much more robust and better finished.
Overall, I can’t recommend these product based on my experience. If you do buy it, be prepared for ongoing maintenance and watch out for potential structural issues.
August 9, 2025
Unprompted review
Reply from Oxendales
Hi Jayne,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear about your experience with the Julipa Ashford bedroom set — this is certainly not the standard we aim to deliver.
Your concerns about the paint finish and the durability of the bed frame are taken seriously, and we completely understand how disappointing and frustrating this must have been.
I can see that you’ve been in touch with our customer service team, and we hope you’re happy with the outcome and resolution provided.
Please know your comments have been shared with our product and quality teams, as feedback like yours helps us improve both our products and service.
Thank you again for bringing this to our attention.
Kind regards
Oxendales team.
Louise Purcell…
Louise dealt with my query promptly and was very friendly
August 8, 2025
Unprompted review
Reply from Oxendales
Hi Karen,
Thank you for your lovely feedback!
We're delighted to hear that Louise was prompt and friendly in handling your query. We'll be sure to pass along your kind words!
Have a fab day.
Regards
Oxendales Team.
Damaged goods
I hate that i didnt give it 5 stars but I had a nightmare with the courier service and the goods were damaged, the agent i dealt with was lovely tho, I explained my issue, sent pics and they were happy for me to return product, product however was a large tv unit with meant dealing with Fastway couriers again so I opted to accept a part refund, I thought the home products were fab but said I wouldn't be buying again over the courier service they use, they have been awful to me in terms of delivery over the years so if I know a company use them I wont buy from them, really sad as I loved the home furnishings..
E3378190
August 7, 2025
Unprompted review
Reply from Oxendales
Hi Teresa,
Thank you so much for your honest and thoughtful feedback. We're truly sorry to hear about your experience with the courier service and the condition in which your item arrived. We completely understand how frustrating this must have been, especially when you were excited about the product.
We're really glad to hear that our team member was able to assist you kindly and efficiently — we'll make sure to pass on your kind words. That said, we take your concerns about the courier service seriously and will be sharing your feedback with the relevant teams to review our delivery partnerships.
It means a lot to us that you loved our home furnishings, and we hope we’ll have the opportunity to welcome you back in the future under better circumstances. Thank you again for your support and for helping us improve.
Kind regards
Oxendales Team.
My query was resolved very quickly.
My query was resolved very quickly.
August 7, 2025
Unprompted review
Reply from Oxendales
Hi Helen,
Thank you for your feedback! We're glad to hear your query was resolved quickly. If you need anything else, we're always here to help!
Have a great day.
Regards
Oxendales team.
Customer Service
I used the online chat option for customer service. Louise was efficient & pleasant. She resolved my issue quickly.
August 6, 2025
Unprompted review
Reply from Oxendales
Hi Mary,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that Louise provided such exemplary service and made your experience a positive one. Her patience and professionalism truly reflect the values we strive for.
We’ll be sure to pass along your appreciation to her — it will mean a lot. Thanks again for taking the time to share your experience!
Have a lovely weekend!
Regards
Katelynn- Oxendales Team. 😊
Webchat
Minh was very friendly and efficient in dealing with my query. Web chat was super helpful and easy to use.
August 5, 2025
Unprompted review
Reply from Oxendales
Hi Mo,
Thank you so much for your 5star review!
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments on to the agent his manager.
We look forward to hearing from you again soon ❤️
Best Regards,
Katelynn~Oxendales Team 😁
Customer Service
The lady I dealt with for my query was just fantastic. She has extremely helpful, professional and patient throughout the whole experience. She was a pleasure to deal with and resolved my issue.
July 30, 2025
Unprompted review
Reply from Oxendales
Hi Fiona,
Thank you for your wonderful feedback! We're so pleased to hear you received excellent service and that your query was handled promptly and professionally.
Best Regards,
Katelynn~Oxendales Team 😁
Reply from Oxendales
Hi ,
Thank you so much for your review!
I am delighted to hear your happy with our service.
We look forward to hearing from you again soon.
Best regards,
Katelynn ~Oxendales Team :)
The girl Rachel was lovely to deal with
July 30, 2025
Unprompted review
Reply from Oxendales
Hi Chloe,
Thank you so much for your kind words! We're delighted to hear that Rachel made your experience a pleasant one. We'll be sure to pass along your compliments—she'll be thrilled!"
Regards
Oxendales Team.
Excellent customer service, quick response and my query was dealt with in a very professional manner
Excellent customer
July 30, 2025
Unprompted review
Reply from Oxendales
Hi Dolores,
Thank you for your wonderful feedback! We're so pleased to hear you received excellent service and that your query was handled promptly and professionally.
Regards
Oxendales Team.
Solved my issue quickly
July 30, 2025
Unprompted review
Reply from Oxendales
Hi,
Thank you for your feedback! We're glad we could resolve your issue quickly. Don't hesitate to reach out if you need anything else!
Regards
Oxendales Team.
Louise was excellent
July 30, 2025
Unprompted review
Reply from Oxendales
Hi Maurice,
Thank you so much for your lovely feedback. We're really glad to hear Louise was able to help – we'll be sure to pass on your kind words to her.
Regards
Oxendales Team.
Rachel is a brilliant customer…
Rachel is a brilliant customer assistant, very kind and can get the job done without dely. I would like an employee like this to be on my team, top marks for great assistance.
July 28, 2025
Unprompted review
Reply from Oxendales
Hi Lisa,
Thank you for your 5star review!
I have passed your lovely comments on to Rachel and her Team Lead.
We look forward to hearing from you again soon.
Best regards,
Katelynn ~Oxendales Team 😁
Cody O'Connor in Customer Service was…
Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your help. Geraldine.
July 24, 2025
Unprompted review
Reply from Oxendales
Hi Geraldine,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that Cody provided such exemplary service and made your experience a positive one. Her patience and professionalism truly reflect the values we strive for.
We’ll be sure to pass along your appreciation to her — it will mean a lot. Thanks again for taking the time to share your experience!
Have a lovely weekend!
Regards
Oxendales Team.
My customer service representative was…
My customer service representative was Thang, they were very helpful and informative. Very patient with me and quick to answer my questions. I found them very easy to deal with. Great work Thang.
July 21, 2025
Unprompted review
Reply from Oxendales
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Thang was able to assist you with patience, clarity, and efficiency. Providing helpful and friendly service is what we strive for, and it's wonderful to know that Thang made your experience a positive one. We’ll be sure to pass along your praise. Thanks again for your support!
Have a lovely day.
Regards
Oxendales team.
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