Oxfam GB Reviews 

Great work done by great team. This was my third interaction and happy to see them responsive as always!

I visited the New Malden store and found it to be the worst I have ever been to. The clothes were so crammed on rails that it was impossible to look at anything let alone consider to buy anything. I spoke to a lady manager who was rude and unhelpful who did not care about the shop or the customers. There was things on the floor which was a trip hazard i feel that there is a accident waiting to happen this shop needs to close for a couple of days to rearrange the store and declutter

Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand

I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

Saw a lot of negative reviews so I was a bit skeptical, but I had a great experience, the books I bought were in great condition and arrived not long after I bought them. Would definitely buy from here again.

Really happy with my purchase from oxfam online store ....oxfam shop F8090 REALLY GOOD QUALITY ITEM FOR A GREAT PRICE ALSO DELIVERY WAS FAST AND ITEM WELL PACKED
THANKS OXFAM 😊

I recently made an online donation to Oxfam, and the process was incredibly easy and straightforward. It feels great to know my contribution is supporting their crucial work around the world. Highly recommend!"

Great online site, ordering easy, amazing range of items at exceptionally reasonable prices.
Also had cause to contact customer service for more information-they are the best answering within 24 hours with info requested…special mention for Debbie who dealt with my enquiry 🙏

Perfect I bought a few days ago it arrived well packed good condition deffo buy again 5 stars highly recommend thank you

Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once it got here I found out that the case was dirty and half broken with a completely random CD Disc inside that did not match the CD that i paid almost £8 for. Not even by the same band. I am outraged, I dont even know how they are allowing things like this to be sent out, what a complete waste of my money. Will not be purchasing again.

Update on review I left earlier regarding Oxfam online
shop, have just noticed payment taken on Sunday the
Day item was ordered at Oxfam online shop.
But still no sign of goods, that were supposedly
posted Tuesday, instead of Monday, as box could not
be found to put item in, so why was payment taken
when goods had not been sent and now seem lost.
Please avoid, especially as payments taken before goods dispatched, will try for refund but don’t hold
out much hope. Call handler unhelpful, hope this helps
other would be shoppers.

The books are so expensive. Even going also far as to copy waterstones with little hand written descriptions to describe the book, only as much as that seems passionate about books. I fear it's a ploy to charge more.. Please lower the costs on books, so people that don't have much money, can grab a book at a decent fair price... Remember, Charity?

Greta help for Gaza and other humanitarian causes

I did not not get a head ack trying to donate to your organisation

Also I would like to point out its harder for African to cook with no cooking Facilitate and lack of water to cook with and grow crops and Wash
Putting money in there bellys dosnt solve hunger crisis he just saves a few life's
You can have my idea for solar cooking facilities youseing real solar panel s the heat food

I have volunteered with Oxfam at festivals for 5 years, including a year when I was going through treatment for breast cancer. The ethos of Oxfam, to help and support, has shone through in every way...from first contact, applications, 'reasonable adjustments', safety, safeguarding and general welfare for all the volunteers, through to what we do to represent Oxfam and support festival goers, staff and crew. The friendliest most caring group of individuals I have ever been lucky enough to work with. I feel proud to be part of the Oxfamily.
One last thing, they have the best people on the phones ever! Friendly, helpful and knowledgeable - perfect :)