Oxfam GB Reviews 

214
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... See more

Company replied

Rated 1 out of 5 stars

My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... See more

Company replied

Rated 5 out of 5 stars

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... See more

Rated 5 out of 5 stars

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... See more

Company replied

Company details

  1. Charity

Written by the company

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

214 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Goo experience at oxfarm

I made an online order with the DVD Box set Eureka
It was a bargin great price and is in great condition as it has arrived today. It took a bit, or better it took them 2 days to send away the parcel. Altogether 8 days. Maybe I am spoiled, I have a parcel from Germany in 5days. So it could be a bit quicker. But we'll I got it now. Overall had a good experience to shop at Oxfarm.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Oxfam is very good indeed and does so…

Oxfam is very good indeed and does so much work in this difficult world
My lovely Mum ( who’s not here now) always used Oxfam and told me all about it so I did it too.
I am now older and retired but still like to help
Thank you so much

December 8, 2024
Unprompted review
Rated 4 out of 5 stars

I recently had mixed experiences with…

I recently had mixed experiences with Oxfam GB, but overall I'm quite satisfied with the services they provide. I had a minor issue with a delayed book order, yet visiting their shop in Kendall was a delightful experience; the staff were incredibly helpful, promptly returning my sunglasses and bag that I accidentally left behind. While navigating their website for donations was a bit challenging, the cause they support is commendable. I frequently shop both in-store and online, and I'm consistently impressed with the quality and prices of their items. Thanks to their dedication, I'm a strong advocate for their mission. Four stars!

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience

I had a very bad experience. I had seen a nice jacket on Oxfam online but I wanted some more information about it. I was told by customer service to contact the store, so I emailed the store but I got no response. I decided to order the jacket anyway. The order went through and the money was deducted from my account I even got a dispatch email. It had been more than a week and I still haven’t received the package. So I decided to call the shop.

When I called the shop the manager was trying to help me out. When I asked what happened to my order. She said there had been a mistake and when I emailed the store asking about the jacket, they decided to send the jacket to a different store. But still processed the transaction and deducted the money.

The manager promised that she will get the jacket back for me, but I got a email today saying it’s been sold in a different store.

I’m Very very disappointed. Never gonna shop here again.

November 8, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Good morning Paul. I'm really sorry to hear about your poor experience. It would be really helpful if you're able to contact our Retail Support team so they can follow this up and we can learn from this. They can be emailed on support@oxfam.org.uk. Thanks for shopping with us and I'm sorry again. All the best - Rob

Rated 1 out of 5 stars

Another word for useless?

Another word for useless? Oxfam! Read for yourself how people pay money and don't receive anything. Not to mention the senseless points made by Oxfam. Another useless and money wasting organization that will be disbanded ASAP when the right leaders take power soon.

November 4, 2024
Unprompted review
Rated 3 out of 5 stars

a call from oxfam?

Received a call from oxfam after signing a petition, requesting a donation, I asked, if I could do it on the oxfam website as I suspicious of a random number calling me, they tired to convince me to do it on the phone, I ended the call when they tried to convince me that they weren't asking for any sensitive information, when they definitely were. I go on the oxfam website, and there is a page setup for this appeal. if it was a scam, I am happy that I didn't give any more information than i had already. if oxfam is calling people to collect donations, they should make it so that it is more flexible, the way you donate, because phone scams are very sophisticated these days. ultimately, whether or not this was oxfam that called me the structure of this donation arrangement has a scam vibe, and diminishes my trust in the organisation on the whole.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

I ordered a £100 book from the online shop which I am still waiting for 18 days later!

October 16, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hi Kevin, I'm very sorry to hear this. With valuable items over £100 you should receive your purchase within nine working days. We'd really appreciate it if you could contact our Online Shop team so they can investigate this for you. They can be called on 0300 200 1252 or emailed on enquiries@shop.oxfam.org.uk. Thanks so much for your support and I'm really sorry again for the delay - Rob

Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to the sales people at Oxfam Kendall . Whilst on a coach trip to Kendall I visited the shop and bought some nice items . However when I got back home I discovered I’d left my prescription sunglasses and crossbody bag in the changing room there.. I telephoned the shop and the lady I spoke said they had found them . They very kindly posted them on to me the next day. I was so relieved to get them back so a very big thank you to the Kendall shop. I have made a donation as a token of my gratitude.👏👏👏

September 12, 2024
Unprompted review
Rated 4 out of 5 stars

I did not want to respond to emails as…

I did not want to respond to emails as they may be scams. I also do not respond to repeated emotional blackmail I do give to charity and only have a limited amount to give. On the website it was difficult to find where to give a monthly donation. During my search I came across requests for £25, £50 & £100 this struck me as greedy.

September 16, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hi there, thank you very much for your review, we really appreciate it. So you only receive communications on the channels that suit you, you can choose how we contact you via this page: https://oxfamapps.org/gdpr/. I'm sorry you felt the requests on the website are greedy. We really appreciate smaller donations too and all donations to Oxfam mean we can continue to partner with communities facing poverty wherever they live. Thanks again - Rob

Rated 1 out of 5 stars

IGNORANT, RUDE & ABUSIVE

After spending ding up to £300 per month on books I do not deserve to be humiliated by rude, ignorant and abusive staff. SHAME ON THIS COMPANY

WEDNESDAY 21 AUGUST

To Rob

Far too late for this as I told your company everything and gave a deadline for you area manager to email me with a direct number to call. This did not happen so media intrution has taken place against this company and I will cause an amount of problems to you as you have caused to me

August 17, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hi Michael, I'm really sorry to read this. We'd be really grateful if you can get in touch with us so we can investigate the incident and help you. If your query is regarding a High Street shop, please either call 0300 200 1333 or email support@oxfam.org.uk. If it is regarding our Online Shop, please either email enquiries@shop.oxfam.org.uk or call 0300 200 1252. Thanks so much for your support and I hope we can help. All the best - Rob

Rated 4 out of 5 stars

Wonderful charity & affordable!

I frequent my local Oxfam shops and their online store, and I'm consistently pleased with the quality and prices of their stock; I'm a huge advocate for buying second-hand and donating old, unwanted items, and charity shops are a huge reason why. Thank you for all the work you do!
Recently bought some old jewellery and a summer dress from their online shop - they were shipped speedily and arrived in brilliant condition.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

I sign up for the monthly donations

I sign up for the monthly donations, but when I have called them up to cancel it they were still stealing money from my account afterwards. Now it is a third payment stolen from my account.
Avoid like a plague.
Found out that less then 5% of our donations actually goes to someone in need. Everything else is their overly inflated "cost".
Avoid it!!!

August 3, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Good morning Derek, thanks for your review and I'm very sorry to hear of your experience. When you called your monthly donations should have been cancelled immediately. If you would like to call again (0300 200 1300) or email (heretohelp@oxfam.org.uk) we will make sure this is done for you. We will also be happy to refund donations that have been taken following your initial call to cancel.

For every £1 Oxfam spends, 81p goes on our emergency, development and campaigning work, 12p is spent on running costs, and 7p is invested to generate future income. You can find out more here - https://www.oxfam.org.uk/donate/how-we-spend-your-money/

Thank you for your support - Rob

Rated 5 out of 5 stars

Important charity

The Oxfam shop near to us is unfailingly helpful in taking our unused stuff, and letting us know how much Gift Aid it has generated. The staff are great, especially the manager, and the organisation has made a difference throughout the world in working against poverty, although there is so much more to be done.

May 31, 2024
Unprompted review
Rated 4 out of 5 stars

Anisha Begum & Isabelle Allegne Visit

I had a visit from Anisha Begum and Isabelle Allegne, who door knocked asking for support for Gaza children on behalf of Oxfam. They were very professional and friendly in their presentation. It was good to know that such calibre of people work for Oxfam with enthusiasm, excitement and commitment. Both my wife and myself were happy with their visit.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Oxfam fundraising

Oxfam staff were fundraising door to door on my street. The two gentlemen were very polite and curteous, clearly passionate about the cause they were raising money for. Marc Baffoe-Bonnie and Nuur Hassan are an asset to Oxfam. Keep up the good work :)

April 12, 2024
Unprompted review

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