Oxfam GB Reviews 

214
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... See more

Company replied

Rated 1 out of 5 stars

My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... See more

Company replied

Rated 5 out of 5 stars

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... See more

Rated 5 out of 5 stars

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... See more

Company replied

Company details

  1. Charity

Written by the company

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

214 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

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2.6

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great door to door consultation by Ayma and Mumina

Meeting Mumina and Ayma who volunteered for Oxfam was a pleasant surprise that left a lasting impression. Their enthusiasm and genuine eagerness to share information about Oxfam's mission were truly commendable.

They managed to convey the essence of Oxfam's work in a clear and concise manner, leaving me feeling informed and inspired. Many thanks!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Door to Door Fahad (Ilford)

Just had a visit from Fahad, who was very impressive and had a friendly, amiable approach. I've made a small donation because of him. Thank you Fahad and keep doing this amazing work, you really made a difference!

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

No dogs policy

I am disappointed that Oxfam have a no dogs policy when these days you can go into the vast majority of shops and cafes .

March 18, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hello David. I'm really sorry you're disappointed by this policy. It is current Oxfam policy that only Registered Assistance dogs are allowed into our shops.  

Oxfam's policy is not just for health and safety reasons but also for customer expectations and hygiene reasons (for our customers and for our staff). The majority of our shops sell food and because we have tens of thousands of volunteers, for simplification and for consistency, it is more appropriate for us to have one policy across the whole of our High street shops, rather than a different policy in different shops. Having a nationwide policy also avoids any possible confusion or misunderstanding for the public.

I hope that helps but sorry this may not be the answer you're looking for. I hope this doesn't put you off shopping with Oxfam in the future - Rob

Rated 1 out of 5 stars

Oxfam St Albans bookstore experienced racism. Quelle surprise…

Cannot really recommend for Black customers. The shop has a racist male staff member who will triple question you over whether you've paid for books after you've paid for them (and asked one female shop assistant to put them by for you). I left them there to further browse the store and buy MORE books. When I went back to the counter, the woman was gone and the man was there. Quizzing me three times as to whether I'd paid for them. He then admitted that a colleague already told them "someone had paid"....the subtext meaning he expected that someone to have been a white person and now he has to suspend belief and question the veracity of what his own colleague has said.
If you try to discuss it with their store manager, he'll do everything to protect "whiteness". You'll hear the hostility in his voice. White people do not want to deal with their own racism. They don't. They want to be racist in peace.
This should not be surprising. Google Oxfam racism for a fuller picture.
Oxfam is a fundamentally dishonest charity leeching off of the suffering of Black and Brown people in the Global South to fund mostly racist white people in shops and racist white INGO's.
They cannot change. Don't give them your money.
In response to Oxfam saying they're committed to being anti racist. They can commit all they want. It's clearly not working

January 13, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hello Elle, I'm really sad to read this. I have shared your experience with our High Street Shop Support team so they can investigate. If you have any more info you can share, it would be really helpful if you can contact our team directly via support@oxfam.org.uk or 0300 200 1333. Any information you can provide will be really helpful.

Oxfam is fully committed to becoming an anti-racist organisation. We know that organisations like ours must lead by example and truly live our inclusive values. You can read a lot more about this here: https://www.oxfam.org.uk/documents/558/Transforming_for_a_radically_better_world_1.pdf

I hope we hear from you soon so we can investigate further and please don't hesitate to get in touch if you have any questions or comments - Rob

Rated 5 out of 5 stars

One of the first and one of the best

Whether it is like this, making an online donation, or visiting their excellent charity shops and buying more biographies and books about history, or jazz and blues CDs, I've been a fan of Oxfam since the Oxford Committee shortened its name in the 1960s.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

Something dodgy going on

My husband has just received, completely out of the blue, emails and letter from Oxfam thanking him for supporting Oxfam. He has not signed up to support them, it is not a charity we would donate to, for various reasons. He has not donated to or purchased from their shops either. The letter is requesting he signs up for Gift Aid on his donations - the ones that he has NOT made.

February 13, 2024
Unprompted review
Oxfam GB logo

Reply from Oxfam GB

Hi Susan, thank you for sharing this. It would be really great if you can contact us so we can look into how and why this happened. You can call us on 0300 200 1300 or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Rated 5 out of 5 stars

I have visited Oxfam shop in New Malden…

I have visited Oxfam shop in New Malden on regular basis and have been impressed with the staff’s altitude, the range of items and the way the shop is run and managed. There is always plenty of good quality items at very fair prices. The shop is always clean and welcoming place.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

No dogs policy...why?…

One of the most expensive charity shops in Ely, Cambs but I like to look in all of the local charity shops (approximately 9 of them) I had been in about 8 already with my quiet, well behaved tiny pup and I was carrying her in my arm. Every other charity shop welcomed me and one nice lady even told me I didn't need to carry her. I got inside oxfams door by about 5 feet and was pounced on immediately by a polite apologetic lady stating that I couldn't have the pup in the store even though I was carrying her and she was very quiet. Of course i left immediately and stated my surprise that oxfam was the only charity shop in Ely that had a no dogs policy! I thought the whole of Ely was dog friendly as I even saw dogs in wilko.

January 6, 2024
Unprompted review

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