Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... See more
Company replied
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Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... See more
Company replied
My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... See more
Company replied
Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... See more
Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... See more
Company replied
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.
United Kingdom
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Replied to 90% of negative reviews
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Meeting Mumina and Ayma who volunteered for Oxfam was a pleasant surprise that left a lasting impression. Their enthusiasm and genuine eagerness to share information about Oxfam's mission were truly commendable.
They managed to convey the essence of Oxfam's work in a clear and concise manner, leaving me feeling informed and inspired. Many thanks!
Always there when justice needs to be prevailed over injustice, fights for the human rights, spread their arms to the one who needs support. Thank you.
Just had a visit from Fahad, who was very impressive and had a friendly, amiable approach. I've made a small donation because of him. Thank you Fahad and keep doing this amazing work, you really made a difference!
I am disappointed that Oxfam have a no dogs policy when these days you can go into the vast majority of shops and cafes .

Reply from Oxfam GB
Cannot really recommend for Black customers. The shop has a racist male staff member who will triple question you over whether you've paid for books after you've paid for them (and asked one female shop assistant to put them by for you). I left them there to further browse the store and buy MORE books. When I went back to the counter, the woman was gone and the man was there. Quizzing me three times as to whether I'd paid for them. He then admitted that a colleague already told them "someone had paid"....the subtext meaning he expected that someone to have been a white person and now he has to suspend belief and question the veracity of what his own colleague has said.
If you try to discuss it with their store manager, he'll do everything to protect "whiteness". You'll hear the hostility in his voice. White people do not want to deal with their own racism. They don't. They want to be racist in peace.
This should not be surprising. Google Oxfam racism for a fuller picture.
Oxfam is a fundamentally dishonest charity leeching off of the suffering of Black and Brown people in the Global South to fund mostly racist white people in shops and racist white INGO's.
They cannot change. Don't give them your money.
In response to Oxfam saying they're committed to being anti racist. They can commit all they want. It's clearly not working

Reply from Oxfam GB
Oxfam does NOT support Women if they SUPPORT RAPE!
Oct 7th
"Woe to those who call good evil, & evil good!"
you support Hamas when you go against Israel!
I made my donation on 02/03/2024 and it was very straight forward, no problems.
Oxfam does great work.
I am a long standing admirer of all parts of their great work.
years of good work, reputation damaged by a very few bad apples, give them and the unfortunate of the world a break please,
Whether it is like this, making an online donation, or visiting their excellent charity shops and buying more biographies and books about history, or jazz and blues CDs, I've been a fan of Oxfam since the Oxford Committee shortened its name in the 1960s.
I try and help, even though I can't always afford it.
My husband has just received, completely out of the blue, emails and letter from Oxfam thanking him for supporting Oxfam. He has not signed up to support them, it is not a charity we would donate to, for various reasons. He has not donated to or purchased from their shops either. The letter is requesting he signs up for Gift Aid on his donations - the ones that he has NOT made.

Reply from Oxfam GB
Wonderful important work by a great charity
They are lovely people who help others in need. Love them as a charity.
I have visited Oxfam shop in New Malden on regular basis and have been impressed with the staff’s altitude, the range of items and the way the shop is run and managed. There is always plenty of good quality items at very fair prices. The shop is always clean and welcoming place.
1st class customer service - very helpful and acted fast
One of the most expensive charity shops in Ely, Cambs but I like to look in all of the local charity shops (approximately 9 of them) I had been in about 8 already with my quiet, well behaved tiny pup and I was carrying her in my arm. Every other charity shop welcomed me and one nice lady even told me I didn't need to carry her. I got inside oxfams door by about 5 feet and was pounced on immediately by a polite apologetic lady stating that I couldn't have the pup in the store even though I was carrying her and she was very quiet. Of course i left immediately and stated my surprise that oxfam was the only charity shop in Ely that had a no dogs policy! I thought the whole of Ely was dog friendly as I even saw dogs in wilko.
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