Oxfam GB Reviews 

214
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Faulty goods are sent and they won't give a refund without you returning then which involves trying to find a DPD collection point. Photos should be sufficient. They don't contact you when they say... See more

Company replied

Rated 1 out of 5 stars

My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... See more

Company replied

Rated 5 out of 5 stars

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... See more

Rated 5 out of 5 stars

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... See more

Company replied

Company details

  1. Charity

Written by the company

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

214 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

The Bigger Picture

I volunteer at Oxfam shop and regularly buy stuff from the shop. Oxfam makes the best out of every last penny they make to do good in this world. The ops budget is incredibly low and all the shops run on 100% unpaid volunteers to guarantee your donation or support for Oxfam only goes to those in need. I'm surprised to see many unhappy customer reviews. Please remember this is a charity and due to the lack of regular full time staff it's normal that many things go wrong. Please be patient and remember, when you shop at Oxfam not only do you get good deals but you also help hungry and sick innocent children and helpless mothers. Be kind

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Keep helping innocent people in Gaza

Keep helping innocent people in Gaza. They need us. The world is a cruel place and you are a ray of hope for them. I know my donation will go along way to provide some kind of much needed relief.

January 3, 2024
Unprompted review
Rated 2 out of 5 stars

Lost £45 - I will not buy again from Oxfam

I returned a book using the Oxfam return system and they deny all knowledge that the book has been received. This is a £45 book. ORDER NO. o24830703 I do my best to buy ethically. But this is essentially £45 lost. I will buy from Amazon next time as I am guaranteed a hassle free return.

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

Never going again

I was shocked when I found out that part of their funds go to murdering unborn children, so no I will not set foot in an Oxfam shop again.

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Ordered an advent calendar in November and it wasn't delivered until today, the 15th of December! (The shipping note wasn't printed until the 9th so the fault isn't with Royal Mail) To do that they charged £3.95 postage on top of the £3.99 they were charging for a slightly oversized bit of card. What use is an advent calendar when 15 of the 25 days have passed?

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Too expensive

I visited oxgam skegness today had a quick walk around and left after seeing the really high prices, ie a set of pool balls for £20.00, the same balls are available on amazon for £15.00 and a radio for £20.00 , I bought the same radio at B&M store also for £20.00 but with a 2 year warranty. The clothes rails are so full that it is difficult to look through them. The store room is bulging with bags of clothes, surley it would be better to reduce the price of the clothes to make room for the excess bags that are filling the store room to capacity.

November 27, 2023
Unprompted review

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