Oxford Online Pharmacy  Reviews 

34,290
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,396 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpful and supportive team. Many people appreciate the quick and efficient delivery service, often receiving their orders within 24-48 hours. The ordering process is frequently described as easy and seamless, with customers finding the products effective and offering good value. However, some customers also noted issues with delivery, including significant delays, orders not being received, or packages being sent to incorrect addresses. A few other people also felt that the order processing could be problematic, with instances of payment being taken without dispatch or difficulties with the online ordering system.

What people talk about most

Service

Users describe positive interactions with service, highlighting it as trustworthy, fast, and efficient.... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Order

Customers had positive experiences with order, praising the ease of ordering, fast delivery, and competitive... See more

Product

Reviewers mention positive feedback about product, often highlighting its effectiveness and quality. Many... See more

Price

Reviewers highlight positive aspects of price, with many finding them competitive and reasonable. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Medication arrived with 24hrs of order. I cannot fault Oxford Online Pharmacy nor their delivery partner Royal Mail in any way. Superb service at lowest cost. This has been the case with every... See more

Company replied

Rated 5 out of 5 stars

Oxford online Outstanding as always, they have been a wonderful help and support for me over the years and I am most grateful. The service is fantastic, a great team who are happy to help and su... See more

Company replied

Rated 5 out of 5 stars

I've using this Pharmacy for a few years now. I like the free Royal Mail tracked delivery if you spend about £60. I have my parcels delivered to a Post office. Professional service. Good use by dates... See more

Company replied

Rated 5 out of 5 stars

Easy to order and was delivered quickly. I explained what I needed and the reason behind it (it was a temporary need for a slightly different form of medication I am normally prescribed) and they pres... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

About Oxford Online Pharmacy

Written by the company

Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.

In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.

Written by the company

FREE Delivery
On all orders over £40
Professional Medical Advice
From our Online Doctors or Expert Pharmacists

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34K reviews

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4.7

All reviews

(34,290)

5,307 reviews in the last 12 months

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Rated 4 out of 5 stars

Good

Good service very fast efficient

July 10, 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Hearing that you were satisfied with our service makes our day - thank you for your support!

Rated 4 out of 5 stars

The website is easy to use

The website is easy to use, and the prescription process is very straightforward. Delivery was also incredibly fast. My only issue is the pricing, which is uncompetitive compared to other online pharmacies. To make matters worse, my introductory discount code failed at checkout. The customer service team offered a new code, but it was for a much lower value than the original discount.

June 30, 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's great to know our fast delivery helped you get what you needed on time. We appreciate your feedback!

Rated 5 out of 5 stars

Same great service

Same great service, good value for money and great product

May 13, 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We're here to help every step of the way. Thanks for your kind words about our service!

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