OxiMedical Respiratory Reviews 706

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I normally do not write reviews but wanted to take a minute and publically recognize Heath for his exceptional customer care. I called Oximedical on Friday Heath walked me through options for portable... See more

Rated 5 out of 5 stars

The agent was quick to understand my problem and resolved it by sending me a new machine which I received in 2 days. And only after I received the replacement was I required to return the old machin... See more

Rated 1 out of 5 stars

I purchased an Inogen One G4 in July and the entire machime has stopped working. Both batteries were faulty when I received them. At that time they were only lasting 70 minutes. I am under their "whit... See more

Rated 1 out of 5 stars

I purchased an oxygen concentrator, exchanged it within the exchange period, and returned them within the window as well because they were not providing a strong flow of oxygen. They kept over $1000 a... See more

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE


Contact info

3.7

Average

TrustScore 3.5 out of 5

706 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have bought 2 portable O2…

I have bought 2 portable O2 concentrators and one large for my home. I can't say enough good things about this company. I love it. The service and sales people are so helpful and understanding. I wore out the on/off button on a portable and it had to go to New York to the factory. I received a loaner and the shipping box, everything in one day. No charge for the new parts. I will use OxiMedical Respiratory for my next purchase.

January 26, 2021
Rated 5 out of 5 stars

So far we are very happy with the…

So far we are very happy with the portable concentrator and it works well for him when he goes out and feels the need.
He really needs the oxygen at night and is doing well with that.He had just become so anxious over not having something other than the little tanks that I felt obligated to purchase it for him.I know it is coming that he will need 24hour and it will surely be used more then.

January 25, 2021
Rated 2 out of 5 stars

I thought that the unit would have…

I thought that the unit would have more time than the first unit I purchased in 20017. As it turns out the time is just about less then 3/4 hr. I think that I was miss informed. when I called today, Graham said if I wanted more time, I should purchase large battery or take my spare battery with me.. I could do that with my old unit. I feel I just spent $1995.00 for just what I had.

January 25, 2021
OxiMedical Respiratory logo

Reply from OxiMedical Respiratory

We're sorry you are not completely satisfied with your purchase. We never want to misinform and we offer a trial period that allows you to determine if a unit meets your needs and expectations. The manufacturer does advertise longer battery times from the Inogen One G5 over other models; however, actual battery times will vary by flow setting.

If you are using a lower flow setting and the battery lasts only 3/4 hr then it's possible the battery is defective. We recommend you try the other battery that came with your purchase to see if you have a different result. If there is an issue with the battery, or if the machine is defective, then our service department would be happy to assist you with a replacement.

If you are using a higher flow setting, the motor runs harder and the battery time shortens. This is the case with every portable concentrator on the market. We trust you'll enjoy some advantages of the new unit over your old one such as the higher flow settings and a new 3-year warranty.

Rated 5 out of 5 stars

Great workers. 100%

Everyone I've worked with has been great. So knowledgeable an pleasant to help. Robert Lee was so helpful in answering my questions an Amy has been great with resolving my battery issue.

January 25, 2021
Rated 5 out of 5 stars

Robert went above and beyond to help us…

Robert went above and beyond to help us with an Oxygen machine on Christmas Eve. My stubborn dad has very sick with Covid and refused an ambulance and hospital trip. Without the machine, I don't think my dad would have survived. Thank you Robert!

January 25, 2021
Rated 5 out of 5 stars

Leo was an super nice person

Leo was an super nice person! He handled my problems with an older model Inogen oxygen travel concentrator. They were very friendly & professional. The store is exceptionally clean and products displayed beautifully. Leo Angel is truly an Angel. Donna B.M.

December 17, 2020
Unprompted review
Rated 2 out of 5 stars

the thing sucks--weights a ton

the thing sucks--weights a ton, battery does not last but a hour or so

December 16, 2020
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Reply from OxiMedical Respiratory

Hi Ellis, we appreciate your review of the Caire Comfort but since this review is listed under "Service reviews" of OxiMedical it would help us if you would let us know about your experience with our company and provide the appropriate star rating for that service.

It looks like you have a large and small battery. If you contact our service department, we can evaluate the battery times for each based on your flow setting and provide a warranty replacement if necessary.

Rated 1 out of 5 stars

I placed another order for material…

I placed another order for material which was never delivered.

December 16, 2020
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Reply from OxiMedical Respiratory

Hi Beverly, we think you may have gotten us mixed up with another company.
We don't sell material. We provided you with your Inogen oxygen concentrator in September. Would you please update your rating to reflect your experience with us. Thank you!

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service when I ordered my Inogen portable oxygen unit. Also received it in a timely fashion and I am pleased with the way it works. I did call back with a question after a couple of weeks and was treated with respect and my question was answered. I would recommend the product.

December 12, 2020
Rated 5 out of 5 stars

Oximedical was wonderful in assistance

Oximedical was wonderful in assisting me with my needs. Very helpful web site, info, phone ordering and prices.The online videos and info was so helpful in selecting appropriate items. Really stellar service and sales.

December 9, 2020
Rated 5 out of 5 stars

Very Pleased

We are a returning customer to OxiMed. The information from Graham was accurate about the new Imogen machine. The delivery was prompt and the product has delivered as promised. We continue to be pleased in our dealings with them.

December 9, 2020

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