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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the excellent service, noting that staff are friendly and helpful with online orders and payments. Many appreciate the quick shipping and prompt responses to queries, often receiving their products as advertised and in good condition. Reviewers frequently highlight the efficiency and professionalism of the service, with orders arriving on time and communication being clear. However, some people were dissatisfied with the delivery service and response times. Several customers reported long delivery times, sometimes without proactive communication or tracking updates. There were instances where orders took weeks to arrive, and some experienced rescheduled deliveries without prior notification. A few also mentioned receiving incorrect items or products that contradicted the company's stated processing times.

What people talk about most

Order

Users describe ambiguous interactions with order processing. While some customers praise the fast delivery,... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent, fast,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many customers praise fast and prompt delivery,... See more

Product

People report ambiguous experiences with product. Many customers praise the products received, noting they... See more

Response time

Consumers express dissatisfaction with response times. Many reviewers report that communication is not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was great Even though at first things we shakey as i did not receive my order number But i wrote an email and everything was resolved and I got my products in time and i will be orderi... See more

Rated 5 out of 5 stars

I orders online and got my order in 2 working days. I am impressed by the service though I was skeptical


Company details

  1. Medical Equipment Supplier

Written by the company

Oxyaider is a young energetic, private company registered in South Africa that focuses on people’s health, their well-being, sales, after-sales services of quality and affordable Home Medical Equipment, and Respiratory Therapy products in the local market. Oxyaiders mission is to provide the best healthcare solution money can buy and creating a long lasting after sales service, by delivering a wide range of specialty products and services ensuring quality care for all patients and as a reliable partner to the health care community.


Contact info

3.6

Average

TrustScore 3.5 out of 5

247 reviews

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Replied to 5% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Everytime I order from Oxyaider I get excellent service. My order are shipped quickly and they react promptly to any queries. I will recommend them as a service provider for excellent service and deals which is your money's worth

July 16, 2025
Rated 1 out of 5 stars

It took very long to get the product

It took very long to get the product.

I received it 4 weeks after my op and it was ordered one week before the op. No need for it now.

May 22, 2025
oxyaider.co.za logo

Reply from oxyaider.co.za

We do apologies for the delay, and thank you for your feedback

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