Product is great, exactly what I was looking for. Delivery took really long though.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No updates on how to track your order
The service was great Even though at first things we shakey as i did not receive my order number But i wrote an email and everything was resolved and I got my products in time and i will be orderi... See more
I orders online and got my order in 2 working days. I am impressed by the service though I was skeptical
Company details
Written by the company
Oxyaider is a young energetic, private company registered in South Africa that focuses on people’s health, their well-being, sales, after-sales services of quality and affordable Home Medical Equipment, and Respiratory Therapy products in the local market. Oxyaiders mission is to provide the best healthcare solution money can buy and creating a long lasting after sales service, by delivering a wide range of specialty products and services ensuring quality care for all patients and as a reliable partner to the health care community.
Contact info
South Africa
- oxyaider.co.za
3.6
Average
247 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service Oxyaider!
I took a big gamble ordering on their site only going on a Google search. I was even more worried when I was unable to get hold of them on any of their phone numbers given on their site.
Well I can honestly say my worries were unfounded. Oxyaider offered excellent service and went out of their way to make sure my mum received her oxygen machine.
November 14, 2024
Quick and efficient response
November 29, 2024
Terrible after-sales customer service
Terrible after-sales customer service. Calls are not returned yet you have my money. I no longer wish to make use of your services. I want a refund.
November 5, 2024
Happy
Was an okay-ish experience. After I ordered. I got worried when i didn't hear anything from them after the 2nd week, after I called to hear what the problem was, then I told the lady that lack of communication was their problem, told her if there are mishaps, communicate with the client on every step taken, provide with tracking number too... I'll surely order again but they should just fix up things from their side.
November 12, 2024
Excellent service and communication
Excellent service and communication, thank you.
It was an absolute pleasure doing business.
November 7, 2024
Poor communication
Poor communication, delivery time unbelievably too long. Over a month still no delivery
November 6, 2024
Fast delivery and good packaging.
October 31, 2024
Disappointed with the service
One of the worst experiences I’ve ever had from delivery taking longer than stipulated time from to lack of communication to my business proceedings being affected. Really disappointed with Oxyaider
October 24, 2024
Incredibly fast service
Incredibly fast service, easy ordering process and prompt delivery.
October 8, 2024
Wrong capturing of order
First of all my order was wrong, No update from oxyaider was given on my order. My order was sitting in their box and kept on saying order is on hold with no reason for why it is on hold. I had to contact them to find out what is happening. Only to noticed that the order was captured wrong from their side and was informed that they are waiting for stock. They did apologise for the incorrect order details, but this placed me in a very bad situation with services that needed to be rendered on a specific day. The order was placed in advanced to accommodate the delivery dates and my event that was planned. I could not render the desired services to my clients due to stock not arrived in time. This was my first time ordering from them, I will order again and give them the benefit of the doubt as I did get an apology from the person who was capturing it.
October 4, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.