Product is great, exactly what I was looking for. Delivery took really long though.
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No updates on how to track your order
The service was great Even though at first things we shakey as i did not receive my order number But i wrote an email and everything was resolved and I got my products in time and i will be orderi... See more
I orders online and got my order in 2 working days. I am impressed by the service though I was skeptical
Company details
Written by the company
Oxyaider is a young energetic, private company registered in South Africa that focuses on people’s health, their well-being, sales, after-sales services of quality and affordable Home Medical Equipment, and Respiratory Therapy products in the local market. Oxyaiders mission is to provide the best healthcare solution money can buy and creating a long lasting after sales service, by delivering a wide range of specialty products and services ensuring quality care for all patients and as a reliable partner to the health care community.
Contact info
South Africa
- oxyaider.co.za
3.6
Average
247 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
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Not a good experience
I placed my order on the 19th of July and received my order on the 18th of September.
They don't respond to emails. I had to phone them to remind them about my order.
September 16, 2024
Another Failed Company
Once a legitimate medical supply company, now a total ***** and ****. I had purchased successfully from Oxyraider at the beginning of this year and thus returned as a customer 2 weeks ago. I made payment via their site and received a confirmation email of my order but since then nothing. I called all numbers listed but they are all disconnected. I sent them a whatsapp message on their advertised whatsapp line - they read the message and did not reply. I tried calling that number only to have the call declined. I sent an email to the advertised support address but have not received any feedback. The business clearly has been discontinued yet they continue to take payment via their site. This is a pure **** - stay away!
UPDATE 08 OCTOBER 2024:
I was contacted by a representative of the company 2 weeks after this posting and an explanation was given regarding the complete lack of communication and failure to reply to the many attempts. I was then assured all was in order and stock would soon arrive and my item shipped. Today I received the items I ordered. A month after ordering it. While still annoyed at the treatment, the company did eventually deliver and thus I am updating my rating. Thank you for contacting me and for delivering on the deal.
September 16, 2024
Unprompted review
It took you more than 3 weeks to…
It took you more than 3 weeks to deliver an incorrectly advertised item for which I have not yet been refunded
September 20, 2024
Description of product order doesn't…
Description of product order doesn't match what is delivered. No response to email to query.
September 18, 2024
Satisfied customer
The product was quality n gave out valid result
The company make sure that u get ur product very fast by working with the courier guy to deliver ur parcel
September 18, 2024
Received my order rather quickly
Received my order rather quickly, even the missing items were delivered super fast.
Thank you for excellent service
September 16, 2024
Easy to navigate on website.
September 13, 2024
Delivery of my order was done in less…
Delivery of my order was done in less than 24 hours.
August 27, 2024
Super fast service!!!
August 26, 2024
The order was not delivered on time
The order was not delivered on time. There was no valid explanation. I was promised that one senior person from the company would call me. That didn’t happen. It’s unacceptable.
August 2, 2024
Good communication
Good communication, my oder was received in time. Oderred 08/08/2024 got my oder on the 16/08/2024 thanks alot
August 16, 2024
Unprompted review
We did not receive the full order as…
We did not receive the full order as you forgot the scissors , and even after emailing and calling we got nothing
July 17, 2024
Very fast and efficient service.
August 1, 2024
Super fast delivery
August 1, 2024
Crutches
Received excellent service, the crutches ordered were as advertised and I received them in time.
July 16, 2024
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