My go to store for any health products looking for. I am a repeat buyer who just comes back for more. Cannot fault their wonderful service, pricing, packaging and fast delivery. Keep up your excelle... See more
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Absolutely appalling customer service with this company. I ordered a bunch of sauces from them and they just threw it in a parcel and sent it out to me. To no surprise it got damaged during transit an... See more
Company replied
Very happy customer arrived so quickly even over Christma Extra bonuses included. Will definitely order again through oxygen nutrition. I have been using the product ordered for awhile now found the b... See more
Company replied
Excellent customer service! Easy to enquire if they actually do have the items in stock rather than just relying on the Webpage. Once order done, products sent quickly & well packaged. Enormous thanks... See more
Company replied
Company details
Written by the company
Essentials For Life At Low Prices - Australia's Home of Affordable Nutrition. We come with a simple mission: Bring knowledge and ethic back to the nutrition and supplement industry that too often lacked it, without the "meat head" atmosphere. Making healthy affordable. Our team try a lot of bad products so you don't have to. Oxygen is the home of affordable nutrition. We have consistently delivered on this goal for over seven years and have cemented ourselves as one of the most trusted and easily most affordable providers of health foods and sports nutrition in Australia.
Contact info
3.4
Average
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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amazing customer support
April 13, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi Liding, thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with our customer support team. Providing excellent service is our top priority, and we're delighted that we could meet your expectations. 😊
If there was a 0 stars I'd rate it…
If there was a 0 stars I'd rate it that.
Absolutely disgusting my oxyshred came expired , it was completely solid and smelt off.
They claimed they are unable to give me a refund due to policy but how am I guaranteed that the next one that comes isn't the same stock? It's clear that their stock is old and has been on storage.
The customer service isn't bad but did nothing expect re order one when I didn't ask for that I clearly said refund and plus if I was to consume that I'd be in hospital .. disappointed to see that they are selling this sort of product that are literally expired !!
If anyone is reading this and doesn't know where to purchase from nutrition wherehouse I think it's called from memory is the best area to purchase from I regret buying from here and will never purchase anything anymore. Absolutely disgusting.
Policy doesn't allow for refund but allows for products to arrive solid and close to expire date yeah that's disgraceful.
I didn't realise how many had reviews this place has until I encountered it.
March 27, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi Inna
Thank you for your time on the phone call earlier today. We have processed your refund as requested. It would be greatly appreciated if we could have this review removed.
As previously mentioned, we're sincerely sorry to hear about your disappointing experience with your OxyShred product. We understand your concerns that it may be expired due to the condition in which it arrived. Please note, this is very common to happen to EHP Labs OxyShred products due to the presence of hygroscopic ingredients such as green coffee bean extract and Garcinia Cambogia. These ingredients have a tendency to attract and retain moisture from both the environment and the included scoop, leading to clumping. Rest assured that this does not necessarily indicate that the product is expired or unusable.
However, we understand how frustrating this situation can be, which is why we promptly sent you a replacement. As you had requested a refund, we have cancelled the replacement order and processed your refund.
Customer Service Team at Oxygen Nutrition 😊
Good range of products at competitive…
Good range of products at competitive prices, fast postage and good customer service
February 29, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
I use the sinus calm pellets and the nasal spray.
Excellent product. It will work like it's supposed to. I love it. Helps my sinuses tremendously. Thank you, OxygenNutriton.
February 27, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
Able to find the products I am looking…
Able to find the products I am looking for at affordable and competitive prices. Have ordered a few times and delivery is usually quick and free. Have only had one issue which was rectified quickly and without issue.
February 8, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
Great customer service …
A small mistake was made with my order in the warehouse, I sent an email to get it rectified - I was promptly replied to by Jamie, who apologised for the mistake and offered a solution straight away. Jamie was lovely to deal with and always replied in a speedy manner. Highly recommend this company
February 8, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi Bailey
Thank you very much for your glowing 5 star review! It's wonderful to hear that I was able to promptly address and rectify the mistake with your order. Providing excellent customer service is always my top priority, and I'm glad that I could assist you in a timely manner. Your recommendation means a lot to me, and I'm grateful for your support. If you ever need anything else, please don't hesitate to reach out. I look forward to seeing you again in the future!
Jamie from Oxygen Nutrition 😊
Great customer service !
I ordered 2 x emerald labs pre-shred and unfortunately one of them was damaged in transport. I emailed them and got a response in under 24hrs notifying me that a replacement has been organised.
Really good company to deal with. Can’t fault them :)
Also recommend the emerald pre-shred too! Great caffeine hit and gets you sweating! Also was a good price compared to every where else and got a free product with it too!
January 10, 2024
Unprompted review
Reply from Oxygen Nutrition
Hi Bree,
Thank you so much for your fantastic 5 star review! We sincerely appreciate your understanding regarding the damaged product during transport.
We're thrilled to hear that our team responded promptly to your email, and a replacement has been organised for you within 24 hours. It's fantastic to hear that you enjoyed the Emrald Labs Pre-Shred – we're glad it provided a great caffeine hit and met your expectations.
Thank you for recommending both our company.
Jaime from Oxygen Nutrition 😊
read the reviews and dont buy fromthese pirates!!!!
ripped off. Similar to so many other reviews. I order the wrong product nievely assuming that the picture they had for the item was what they were selling, silly me!! Tried to return it but I forgot to send them the copy of the auspost reciept so no can do. Even though it is the same items they sent me, in the same package and has my name and order number on it. there is noway they can identify the package so no cash back for me. Should have read the reviews instead of looking at the price and then i would never have bought from this lot. 35% negative reviews ( and if you read the positive ones I reckon they were done by company staff), I doubt they would even be allowed to operate on ebay. dont assume becoause they put smiling faces in the emails that they are trying to help you!!!Dodgy Dodgy Dodgy.
Additional note- I am pleased to update that three weeks later they managed to find the return and proccess the refund.better late than never!!
December 6, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi there Handy,
Thank you for sharing your feedback, and we sincerely apologise for any inconvenience you've experienced. We're sorry to hear about the confusion with your order. Are you able to provide us any information at all in regards to what your order number is or the name for the order, so we can look into this further for you?
We take customer feedback seriously and use it as an opportunity to improve our services. Your concerns will be shared with the relevant teams to ensure a better experience for our customers in the future.
Once again, we apologise for any disappointment you've faced, and we hope to have the chance to make things right for you. Alex from Oxygen Nutrition 💙
Terrible replacement policy
Terrible replacement policy
I spent $140 on my whey protein and the taste is lot different then I had few weeks back with the same flavour.
It’s bitter and making me sick after drinking.
I have same brand protein with the same flavour from let four years but this time I can’t drink it as it’s terrible taste.
Super disappointed with your team answer that they can’t replace.
Will do google review as well.
Good luck
November 16, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi there,
Thanks for taking the time to leave us a review.
We are so sorry to hear you are not satisfied with the outcome of this situation.
As explained, the supplier of this brand and product have undergone a reformulation, which is out of our control. We are sorry you don't like the new formula, but we have no control over this.
Feel free to reach out to the company directly if you have any further questions, issues or concerns.
Oxygen Nutrition 💙
Never received order!! Worst company
Placed an order online. After 2 weeks received an email that my order has been canceled at my request. I never made this request. They also didn't issue a refund but send me a gift card expiring on the same day the email was sent.
The absolute worst. Not sure if I will even get my money back. Would never recommend!
October 11, 2023
Unprompted review
Reply from Oxygen Nutrition
Hey Xanthe, thank you for taking the time to leave this review. I do apologise for any inconvenience caused here for you, this is definitely not the experience we wish to leave our customers with.
Looking over your correspondence with our customer service team, I can see that they have explained that they tried to reach out to you via SMS to advise that unfortunately the product you had ordered was out of stock, therefore a gift card had been issued for this. The reason that we like to offer a gift card in the first place in lieu of an out-of-stock item is for the fact that we are able to give you back more money than you have actually paid, as an apology for the inconvenience. If customers wish for a refund instead of that gift card, we are more than happy to organise that. 😊
I can also see that after you reached out and requested so, our team has cancelled the gift card and issued your refund.
If you have any further questions about any of this, or if there's anything else we can help you with, please don't hesitate to reach out to our customer service team, we're always here to help. Love, the Oxygen Nutrition team 💙
Great customer service
Great customer service, helpful staff, great products.
September 21, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Jason,
Thank you so much for the 5 stars and review, much appreciated! 💙
BROKEN LID
After advising the courier had broken the lid of my order I received a response within 30 mins - very impressive!!
Jamie was super helpful going out of his way to help...... thankyou so much so appreciated EVA
September 8, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Eva,
Thank you so much for the 5 stars and review, much appreciated!
We are so glad we were able to resolve this for you Eva. Customer satisfaction is certainly our number one priority.
Look forward to doing business with you again in the future to come 💙
Get products great prices!!
Get products great prices!!
Fast and efficient!! Thank you !!
September 1, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi there,
Thank you so much for the 5 star and review, much appreciated!💙
They actually listen!!!
Postage issue - they fixed it
Out of stock item - they emailed me straight away and sorted it.
Mistakes happen with all the businesses but the good ones simply communicate and deal with it, very happy with the customer service (and the good prices)
August 30, 2023
Unprompted review
Reply from Oxygen Nutrition
Hey Neal,
Thanks so much for your lovely review! I do apologise for the issues with your order, however I'm stoked to hear that our customer service team was able to fix these issues up straight away for you. 😊
We really appreciate your continued support. 💙
Amazing shop
Good products
Good prices
Good customer service.
Very happy I found them !!!
August 23, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Lukas, thank you so much for your glowing review! We're absolutely thrilled to hear that you're satisfied with our products, prices, and customer service. Your happiness is our goal, and we're glad you found us too! If you ever need anything in the future or have any questions, feel free to reach out. 😊
Best Online Supplement Store
Outstanding customer service.
Awesome prices.
Quick delivery times.
Informative product descriptions.
Kind and positive staff.
10/10 customer experience.
Highly recommend.
August 19, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Mustafa, thank you so much for your incredible 5 star review! We are thrilled to hear that you had an outstanding experience with us. It's wonderful to know that our customer service, prices, delivery times, and product descriptions met your expectations.
Our team takes great pride in providing top-notch service to our valued customers, and your kind words motivate us to continue delivering excellence. We're delighted to have earned your recommendation!
Waste of time, lack of stock
I ordered 9 tins of infant formula but i got sent toddler formula.
I wanted exchange for infant formula (what i ordered). They said they dont have any left. It makes me wonder if they had any in the first place.
I asked for a refund and asked me "cant you use them?" I said no my baby is 5 months not 12. they attempted to give credit. I refused and wanted refund.
When i sent items back via postpaid sticker they gave me they requested proof that i sent it. I emailed it to them. Now they are saying they will wait until they receive the items before refunding me. This is a waiting game. I wont order through this company again. In the meantime i have had to overspend on formula from the chemist so my baby doesnt starve.
August 16, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Terry, we appreciate you taking the time to share your experience with us and we apologise for the mix up in your order and any frustration it has caused you.
We can understand how important it is to receive the correct product, especially when it comes to infant formula. We are truly sorry that you were sent the wrong formula and that the exchange for the infant formula wasn't possible due to availability stock.
Regarding the refund process, we want to assure you that your concerns are valid. Our standard procedure does involve waiting for the returned items to be received before processing a refund. However, given the circumstances and to make amends, we have expedited the refund process for you.
We are very sorry for any delay or inconvenience you've experienced during this process. Your satisfaction is important to us, and we take your feedback seriously. If there's anything else we can do to assist you or if you have further questions, please don't hesitate to reach out.
Thank you for your understanding and giving us the opportunity to address this issue. We hope to have the chance to help you better in the future.
Very helpful staff team
July 30, 2023
Unprompted review
Reply from Oxygen Nutrition
Hey Joel, thank you for taking the time to leave this review! We're so glad to hear that our staff were so helpful for you!😁
Have lost my parcel didn’t get delivered to my address but claims to be delivered
Have lost my parcel didn’t get delivered to the right address!
July 21, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi there Sapphire, we are truly sorry to hear about the inconvenience you experienced with your parcel delivery. We understand how frustrating it can be when a package is marked as delivered but doesn't reach the intended address. Please accept our sincere apologies for any inconvenience caused.
We take issues like this very seriously, and we want to ensure that we do everything we can to assist you in locating your missing parcel. To resolve this matter promptly, we recommend getting in touch with our dedicated customer service team.
We have already let our customer service team about your situation and they have sent an email to assist you. Rest assured that we are committed to finding a resolution to this problem and will do our best to make things right for you.
Once again, we apologise for the inconvenience and thank you for bringing this to our attention.
Amazing Company
I recently purchasing from Oxygen Nutrition and I have to say, their customer service is exceptional! From the moment I placed my order, to receiving it in a timely manner, everything was handled professionally and efficiently. Their team went above and beyond to ensure that I was completely satisfied with my purchase and I cannot thank them enough for their hard work. The quality of their products is also outstanding, and I have already recommended them to all of my friends and family. Keep up the amazing work, and thank you for the great experience!
May 15, 2023
Unprompted review
Reply from Oxygen Nutrition
Hi Claire, thank you so much for your incredible review! We are thrilled to hear that you had an amazing experience with us here at Oxygen Nutrition and that our customer service exceeded your expectations.
We believe in going above and beyond to ensure our customers' satisfaction, and we're grateful for your kind words acknowledging our team's hard work. Your satisfaction is what drives us, and knowing that we have achieved that means the world to us.
Thank you for recommending Oxygen Nutrition to your friends and family. We appreciate your trust in us and are grateful for your support in spreading the word about our brand.
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