Transport for London Reviews 

Young man gets on the bus at Holborn 17.30 pm. He said to the driver 'I'm only going a couple of stops. Driver lets him ride without paying. He got off at Oxford Street. WHY IM I PAYING TFL 1000s to ride on the same bus each day?

Assaulted at TCR tube…
Called BTP…
Complete waste of time.
ZERO TFL staff anywhere…
Lawless…
Tuesday night… Quiet dinner…
Disaster…
Lawless…
Shameful…

Appalling service and extortionate prices. It is incredibly frustrating to pay for a monthly travelcard only for the service to be disrupted by strikes with no financial compensation for the user. Furthermore, the maintenance of the lines is disgraceful. On the Piccadilly Line, signalling problems are constant, which is incomprehensible given the volume of commuters and TfL's budget. It is a complete rip-off to hike fares while the quality of service continues to plummet

Really impossible - bugs on Transport for London account opening and errors meaning you cant recreate an account if you have already used your phone number or email and you get an error.
No phone line - Ive tried for 5 days now.
I guess they just dont want you to drive in London.
I'll stay away. It's a shame as I have two kids who live there and I want to help with their flat move. So stupid.

There does not seem to be many good reviews, probably due to the wait on line so customers are probably already fired up from frustration by the time they speak to someone. I have to say that once speaking to customer services I have always found them very helpful and particularly today when speaking to Martin who got the wheels in motion to resolve my problem. One has to understand there will always be some delay between departments, i.e. IT which can take longer to resolve which is understandable, so a little patience goes a long way!

The blackwall tunnel website is awful! Went through Monday, tried to pay Tuesday, thought autopsy would cover it. Not clear at all, PCN issued, I tried to do the right thing and got stung £180 or a bargain of £90 if paid in 14 days. Thanks useless TFL

👎 CUSTOMERS USE YOUR RUBBISH SERVICE BECAUSE THEY DON’T HAVE CARS
( I was on holiday in Paris for 3 weeks and I never felt so stressed out about transportation, everything was on time so why in the UK you are rubbish at transporting passengers)
🛑🛑🛑🛑🛑🛑🛑🛑🛑
I had a Doctors appointment which I missed because of the 318 bus, this route is extremely unreliable, I find myself struggling with this bus as it never comes on time and the bus stops are way to far away, by the time I walk to the main road it is 6 minutes and then I need to walk an extra 5 minutes to reach the bus stop so when I see it, it’s honestly GONE, furthermore, it will take an extra 20 minutes to wait for another one if it does come eventually, I have no other bus option so I am stuck in the middle of Nowhere. Please adjust the bus timing to at least every 10 minutes as people NEED TO TRAVEL and it’s unfair that people live in the middle of nowhere and cannot travel because of bus delays, it’s ridiculous and unacceptable in 2026.
Funny enough, I went to your website to complain, as I finished filling all the details then ready to submit there’s an error message coming up, how convenient for YOU GUYS 😊

I Want a Refund for the stress caused

7th April 2026, 407 bus to Sutton town centre didn’t stopped at bus stop “sv” on purely way towards Beddington. Time 23:50. Flagged them down multiple times looked straight into my eyes and just passed me full speed … after a long 10hr shift, not just me no one deserves this shit which happening all the time over and over !!!

Where to start? Awful website made intentinally poor to create PCNs. TFL the mafia let to run rampant, ridiculously high prices for transport and the delivery of service is awful. Honestly these services are not for living people anymore, if you can just avoid london entirely.

Always same problems. Impossible login to account. Terrible.

TfL is basically a legalised mafia. Their website is appallingly designed — navigating it is a complete nightmare. Everything about it feels deliberately engineered to maximise profit and squeeze every last penny out of ordinary people. At this rate, it would not be surprising if they started charging people a fee just for making a payment. This organisation operates like a malicious cancer — spreading through every part of daily life and draining people at every opportunity.

Expensive for nothing.
Delays, cancellations. No costumer service as well. Shameless service

I had the pleasure of travelling on the No. 238 bus to Stratford, driven by Rita, today 02/04/26 and it was one of the smoothest journeys I’ve experienced in the past few months. Her driving was calm, steady, and considerate throughout.

I made a point to compliment her, as unfortunately this hasn’t been the norm on this route, and other buses in East Han.
Many drivers tend to move off too quickly, brake harshly, and stop abruptly, often without considering elderly, disabled, or vulnerable passengers.

Drivers like Rita truly set the standard. It would be great to see more consistency across the service—perhaps through random checks—to ensure all passengers are treated with the same level of care and safety.
Thank you.

Tried registering an account in 2025 for Silvertown Tunnel but was not successful. I got a PCN and appealed that their website would not allow me to register. They did not want to listen and told me to pay penalty charge. Today I got a visit from Bristow and Sutor bailiffs and was told to pay penalty charge£590 by the end of the day. This company is very rude. You can’t negotiate payment plan with them. On the other hand TFL is not helpful. This is a total scam by TFL.

Oyster 60+ although on the card shows an expiry date of 2030 one actually has to renew the card yearly. If you fail to realise you have to pay a £35 fee for a validation check for your eligibility for the card in addition to that you will probably have to wait three weeks and be unable to use your old card. This date on the card is extremely misleading please make it clear on the card that it needs to be renewed annually and the date of renewal should be on the card as the expiry has nothing to do with it’s validity date! I did receive emails to remind me but in this day of scams I thought it was a scam so I ignored it to my detriment and I am £35 worse off for it I would further like to add that Google quotes a price of £18.50 an annual renewal for the 60+ oyster card please could you look into this. I am very happy with the service provided by TFL on the whole.

I received wrong penalty charge where I have paid for passing blackwall tunel. Called accounts they was helpful and confirmed that they received my payment. Then gave me another number to speak. I spoke with enforcement team and tried to explain situation but didn't want to listen to me becouse I'm driving leased vehicle. He offered me to go though long procedure. Is it my mistake? Are they going to pay me for my wasted time? It's really not write. I believe blackwall pay for this tunel is not write we are paying for roads but they issuing illegal penalties now with no chance to correct it. What's wrong with this country!!!

Thank you to the gentleman at wood lane Station, I forgot my coat with my cards in the office and couldn't make it back to edgeware road station. I went to wood lane via Uber due to road traffic so bad,I wanted to get back to central via train. thank you for your support,you are a star and made my day smoother 😄

Their website doesn’t work. Payments not possible. Change the leadership.

Oyster card with ove 20pounds credit stopped working for no reason. Could not use it for my journey and had to use credit card.called customer service who was polite and helpful but the system is awful. Best to use a credit card that is far more reluable

The Oyster 60+ application process is completely broken, by the look of it written by human stupidity, rather than AI. (The javascript than runs the application is not obfuscated so we can all have a look at it). It hangs, shows error messages that make no sense, but worst of all just doesn't seem to accept valid data.