Ozhomehub Reviews 

6 months waiting for a delivery with no communication. Can't get through to a real human and calling gets diverted to an online ticketing system that doesnt work. I have now reported to the ACCC and Consumer Affairs. Please - buyer beware!

My order was marked as ‘posted’ 6 weeks after paying. It’s now 6 weeks after that and still no delivery. Raised a second ticket because they closed the first one without helping. They can’t tell me where my order is or even who the courier is. Disgraceful customer service. Avoid this company at all cost.

Product took more than 3 months to arrive and when it did arrive it did not match the product description.
Interaction with Customer "service" was all via email asking repeated for photos which of course could not demonstrate that the "stone" table top that I ordered was received as melamine.
Totally dissatisfied with this Product

The 2 gentlemen (George and Moses) who delivered my very heavy steel paper cabinet were amazing. They willingly carried it up my steep front steps.
The cabinet arrived a little later than predicted and all enquiries were answered within 2 days.

STAY WELL AWAY FROM THIS COMPANY
I add my voice to the other poor reviews as a warning for others to not purchase from this company. Very similar experience with delayed delivery, missing parts, parts that don’t fit properly together and very poor and frustrating customer service. Despite the items that I purchased not being fit for use they would not pay for their return or replace the parts. I had to pay for their return so they could appraise the issue and decide whether a refund was in order. Of course we all know that no refund would have been forthcoming. I managed to get 30% refunded but that took months of continual pressure. WORST EXPERIENCE IVE EVER HAD BUYING ONLINE!

Zero stars. Do NOT buy any thing from this company. Product is terrible. Absolutely trash. I purchased a filing cabinet that took 2 months to arrive and it was missing screws and parts. The metal is a piece of junk that you can literally bend with your hands. Never again. I ask for a refund. Don’t think it’s going to happen given the bad reviews.

I've never written a review, but this is a warning, DO NOT BUY anything from this company. My order never arrived, to date it's been well over 7 months. They take your money by Eftpos debit which is a nightmare if you try to get your money back through the bank.
ozhomehub is a carefully orchestrated semi scam. All the correspondence is directed through AI, they might send some stuff that is ordered online but it is not from stock housed in Australia. Read the reviews... AVOID

Fair Trading Nsw assisted us to obtain a full refund for
1. a table that took over 4 months to deliver
2. table came without full assembly parts
3. we returned it at our cost as per their website instructions
4. Nil refund for the shipping return -only the table cost.
Do not waste your time or money on this site- its a company that does not deliver on quality, cost or service

We bought a dinning suite, and had to pay in advance. Little did we know that it would take nearly 5 months before we got our suite.
There customer service was atrocious!
Impossible to talk to anyone, and occasionally got a reply or a phone call. Especially after all the frustration I accused them of being a scam, and would take action.
They have to be the worst run business ever!
We did eventually get our goods, and we love them, despite the delivery being made at 10pm, with no prior notice.
This is a group of people who pool their money, take orders, once they have a container full, then get them made in China.
Dreadful customer service!!
Lachlan was the only person who helped us in the end.
If they got there act together, it would be a great business!

I bought 4 chairs from them. Abosolute rubbish that I received after 5 months delay. They asked me to post back the chairs for refunding my money which the post cost is too high and it doesn't make sense to pay this huge post cost.

I brought a table and chairs back in febuary recievrd the items in may they dumped the items in my front yard when it was raining at 12am in the morning the items dont look nothink like what they advertise just cheap garbage and been back and fourth with them evan photo's sent telling them i want a refund but no reply dont buy from them

Don't buy from Ozhomehub—they are deceitful. I purchased a TV bench, but it was only after I paid and submitted the order that the system revealed the delivery date would be three months away. When the product finally arrived, it was smaller than the advertised dimensions. I tried to return it, but they refused to cover the return shipping costs. The product is very cheap quality and looks nothing like the advertised photos. A really frustrating experience.

The item I ordered took months to arrive, then wasnt as described, so I went down the refund front. Spent $70 couriering it back to them. They cant find the item and the refund has stalled despite numerous contacts via their stupid support ticket.
5 months on and still waiting, cant call as the phone system just fails

Stay clear of this company. Once you order, there is no chance of a human answering your call. Their answering machine will send you into an infinite loop without providing you with any significant help or guidance. If you manage to make contact with a human. Their instruction associated with any email will not provide you with the outcome you expect. Their online support website will be answered within 1 -3 days, but it will give you zero significant updates. It is almost like a very poor version of AI. It will repetitively give you a scripted answer, ignoring your specific request for updates .e.g date the order was shipped, country of departure, ship or container consignment number. It will continuously reply that your order has shipped or left the country of origin. 77 days later, +$800.00 was delivered. It is NOT worth $100,00. On their website this morning, the delivery status is still showing that it's out for delivery. NEVER AGAIN will I purchase from this company. You have been warned!!!!!

I purchased a coffee table in January. It is June tomorrow. The table Still hasn’t arrived. In fact, I’m pretty sure the table doesn’t exist. There’s no way to talk to a human and you just get aconstant run around if you try to ask for clarity. AVOID AT ALL COSTS. DO NOT PURCHASE FROM OZ HOME HUB.

Worst furniture company I dealt with. Never again. I ordered unit in March and now is June and I havent received it yet. Order was shipped from overseas one month after I ordered it which means they wait to accumulate more orders before they order it overseas most likely at Alibaba as all their products you can find there. I thought they have it Australia and delivery was promissed in April at the time of placing order. Then their tracking system is awful. If you contact them there is no decent respond. They drag you around. They cannot track exact position of order. Once on cargo, no update till arive. And not status shows being in Melbourne since 23rd of May and I am traying to get a simple respond when I can have my order and they drag me between most likely 2 department, their store and office.
PLEASE DON'T SHOP WITH THEM.
You will get your item quicker and ofcourse cheaper if you shop with Alibaba directly

I placed an order with Oz Home Hub and paid a deposit of $106.32 at 8pm. After I had done so I was advised availability of this order was August. I wanted the item earlier so 9am next morning I cancelled the order and was advised I would only get refund of $10.63. I was so disgusted by this that I proceeded to cancel because I had also just seen the bad reviews on this company and I started to wonder if I would actually get the order or not if I hadn’t cancelled. That this coy thinks it is ok to keep 90% of funds paid within 24 hours for an order likely unprocessed is rubbish. Go to honest coys like Temple & Webster. They are also sneaky on how they post reviews on their website, on OZHOMEHUB website they only post the 5 star reviews which isn’t many. Trustpilot posts all the reviews. Do not buy, they are complete rubbish.

Order a 3 draw tv unit, only to receive a 2 draw one. Took months to get here and when i tried to contact them, no answer. They didnt even answer emails. The only way i contacted them was a return ticket ( which by the way didnt include wrong product , just if damaged)they got back to me telling me they sent the 3 draw ( even though we sent a picture distinctly showing 2 draw) they said the 3rd draw appears when you extend it! Haha what a joke! We fully extended it , and unless its magical and appears , theres definetly only 2 draws. Now they want me to pay for there mistake! I have to pay for the return!!,so now not only out of pocket $940 but at the cost of sending it back which god knows what that will be.
THIS COMPANY DONT EVEN WARRENT 1 STAR LET ONLY 5!
They rip you off, the product is poor (made in china) but they say it comes from elsewhere, took months to get here and now even after photos showing wrong product they still argue telling you your wrong.
SO DONT WASTE YOUR TIME WITH THIS PLACE !

Purchased furniture in February, still waiting. Correspondence from Oz Homes has stopped. Extremely frustrated!

DELAYS!!! NO CUSTOMER SERVICE
I ordered outdoor chairs early April and was given 26 May as the delivery date. It's now 7 July and still no delivery or communication. When you call, the automated response directs you back to the website. And cannot get a refund. WORST EXPERIENCE.