Ozone Coffee Reviews 207

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing product, great website and great customer service. Did have a billing issue but customer contact was quick and the matter got resolved.

Company replied

Rated 5 out of 5 stars

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... See more

Company replied

Rated 3 out of 5 stars

Used to be a great coffee company but, since the takeover by Ozone Coffee it is not the company it used to be. Don't get me wrong, the coffee quality is OK, but it no longer hits the heights it di... See more

Rated 5 out of 5 stars

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... See more

Company replied

Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

Written by the company

We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Coffee at its finest

Excellent coffee from around the world. The user friendly website privides all the info needed to make an informed purchase and their coffee making equipment is just nice.

February 18, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thank you for the kind words Sarah :) Super happy to hear you're enjoying what we're doing!

Rated 5 out of 5 stars

Huge variety, fantastic quality

A huge range of coffees from all over the world and thanks to their constantly changing stock you will never need another coffee supplier!

February 17, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thank you so much for the review and recommendation Jake!

Rated 5 out of 5 stars

Consistently excellent

I’ve used Hasbean for over a decade. Wonderful coffee, wonderful staff. Roast and post on the same day. There’s a reason I just keep using them.

February 17, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for using us for so long and for the kind words and review :)

Rated 5 out of 5 stars

Great coffee, equipment and customer service.

I’ve had a coffee subscription with Hasbean for 5+ years now and we always get a consistently great selection of coffees sent out the same day they are roasted and delivered quickly!

Any issues and the hasbean team are extremely helpful and quick to get back to you.

February 13, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the lovely review and for being such a long-time subscriber James :)

Rated 5 out of 5 stars

Fantastic Coffee.

Wonderful coffee! Such a treat to open a bag when it drops through the letterbox!

February 4, 2021
Unprompted review
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Reply from Ozone Coffee

Thanks so much Tom :) Glad you like it!

Rated 5 out of 5 stars

Great Coffee and Great Service

Have been buying coffee from Hasbean for the best part of a decade.
Only once had a problem (about 7+ years ago!) when a bag had split but this was sorted out immediately. Fantastic coffee, fantastic service and prompt delivery - in a word...outstanding.
If only all companies I deal with were like them.
Highly recommended.

February 4, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thank you so much for the appreciation and recommendation Phillip :) so nice to hear you've been a customer of ours for so long!

Rated 5 out of 5 stars

After 10 years as a customer I still can't fault them

I have been buying coffee from Hasbean for many years now both as a private individual as well as for a small cafe business that I ran (before Boris killed it) and they have been utterly reliable and brilliant. Never once has a delivery been late and a constant flow of emails keeps you up to date at every stage of the process. Their enthusiasm and professionalism shines through in everything they do. I genuinely can't fault them in any area. Oh, I almost forgot, the coffee is oustanding too from independent growers who work directly with Hasbean thereby ensuring that it is ethically produced and the producers are paid more than they would get under a Fairtrade deal. What's not to like?

February 3, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thank you Nigel! So nice to hear from such a long-standing customer and really glad you're loving everything we do :)

Rated 5 out of 5 stars

Beautiful coffee, good value and fast delivery

Someone recommended Hasbean to me when I was looking for an independent roaster and I am really glad I tried them! I ordered the filter pack with four bean varieties (250g each) at first as I couldn't decide on a single coffee. Very much enjoy the different coffee flavours and have just ordered the Costa Rican coffee pack with five varieties and the coffee flowers. I love the detailed descriptions for each coffee and farm on the website, as it shows the company cares about the growers but also knows their coffee. Prices are reasonable and delivery is quick.

February 2, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much Sandra! Super happy to hear that you're enjoying the coffee + the website descriptions :) Thank you for the kind words and the lovely review!

Rated 5 out of 5 stars

Amazing quality beans with great…

Amazing quality beans with great flavour. Well packaged and fast delivery. Will be a frequent customer in the future.

February 2, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the lovely review Lauren :)

Rated 5 out of 5 stars

Great

Great coffee and good and fast delivery

February 1, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much Jessica! :)

Rated 5 out of 5 stars

Superb service

The website was well designed so I enjoyed making my choices; ordered the first thing on Friday and it arrived (in my mailbox - no need to receive it in person) Saturday morning. I haven't tried the product yet but superb service and beautiful packaging :)

January 30, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thank you so much Lisa, super happy to hear you like the website and packaging + that your order arrived speedily!

Hope you enjoy the coffee :)

Rated 5 out of 5 stars

My first ever gesha

Ordered my first ever gesha, and it has absolutely blown me away! Phenomenal cup, well worth the price1

January 25, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

So glad to hear you enjoyed your first ever Geisha :)

Thanks for the review!

Rated 5 out of 5 stars

Excellent coffee and service

After a massive hold up on my delivery caused by DPD , Hasbean went the extra mile to sort this out for me - Excellent service and coffee as always

January 18, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the review and kind words :) Sorry to hear about the issue with DPD but super happy to hear we could fix it for you!

Rated 5 out of 5 stars

Great company and well worth subscribing to

I've had a subscription with hasbean since July last year, I always go for roasted whole beans, and use for espresso.

The service is great. If there is a problem they respond promptly and are always there to help out. I love their passion for coffee and high standard of quality!

The coffee is always interesting. I started from the Blake blend which is now my go-to coffee. If I ever want an extra bag of something for consistency, I go for that.

As for the "in my mug" subscription, I have always been impressed. Even if there is a coffee I'm not overly keen on, its based on my taste rather than lack of quality. It is very reasonably priced, its always on time and always something different.

I've tried other places, and have had some good coffee else where, but hasbean is my staple, I'll be sticking with them long term.

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

What a company!

My coffee supplier for the past 2 years. Fantastic coffee at very reasonable price.
Loved every coffee. I must have had over 20 different coffees and they all taste brilliant!
Much recommended.

January 16, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much for the recommendation and lovely review Alesh :) Glad to hear we're keeping the supply of coffee-based deliciousness steady for you!

Rated 5 out of 5 stars

Where do I start I think I have been…

Where do I start I think I have been ordering from Steve and the team since he 1st started which is probably a lifetime for some😊 all I can say is don't look anywhere else for anything coffee related because they have been pretty much perfect in everything they do so thank you Steve and the team you guys are awesome to say the least ps I do believe it may be 15 years or more now😳

January 15, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

15 years! Wow! Thanks so much for being aboard the Hasbean train for so very long :)

Thank you for your lovely kind words and recommendation! Here's to another 15 years :)

Rated 5 out of 5 stars

Great experience with Hasbean

I ordered some brewing equipment recently from Hasbean and it all arrived super quickly. Very easy process from start to finish and have already made a second order!!

January 15, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks for the review Dan! Super happy to hear this was a slick and simple process and hope you enjoy your second order :)

Rated 5 out of 5 stars

Mega Coffee

Having used Hasbean for 2 years I can definitely recommended. The coffee on offer is superb and always roasted to order for maximum freshness. Brilliant customer services as well as very prompt delivery. 10/10

January 15, 2021
Unprompted review
Ozone Coffee logo

Reply from Ozone Coffee

Thanks so much Nick :) Really appreciate your recommendation and review!

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