Amazing product, great website and great customer service. Did have a billing issue but customer contact was quick and the matter got resolved.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... See more
Company replied
Used to be a great coffee company but, since the takeover by Ozone Coffee it is not the company it used to be. Don't get me wrong, the coffee quality is OK, but it no longer hits the heights it di... See more
Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... See more
Company replied
Company details
Written by the company
We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.
Contact info
Unit 16, Ladford Covert, ST18 9QL, STAFFORD, United Kingdom
- orders@ozonecoffee.co.uk
- ozonecoffee.co.uk
4.7
Excellent
207 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great selection of sustainably sourced, expertly roasted speciality coffees, delivered with great efficiency, responsive and friendly customer service
Great choice of fantastic speciality coffees, great and transparent information, efficient order fulfilment and great customer service. Above all, Hasbean's sustainable sourcing policy is amazing.
May 12, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much! Super happy to hear you're a fan of both our coffees and how we source them :)
Hasbean subscription
Had a Hasbean subscription for few years. Great coffee and an excellent way to taste your way around the coffee world. Always top up with a few of my favourites when stocks are low.
May 11, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the review Iain, super happy to hear you're enjoying your subscription, and wherever in the world it's taking you :)
...beacuse it is not only about the coffee, it is about us!
I have been with Hasbean for many years. Always perfect service and the coffee beans from all around the world are top quality. Moreover when I deal with Hasbean I know that farmers and Hasbean employees get the fair share of the profit and this encourage me to pay even a bit more...beacuse it is not only about the coffee, it is about us!
May 11, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the kind words and review Sebastian, really happy to hear you've been nabbing coffee from us for a number of years and that you appreciate our sourcing :)
I've lost count of how many years I've…
I've lost count of how many years I've bought my coffee from Hasbean. Always a good choice at a fair price and most importantly excellent coffee.
May 11, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for your review and kind words, super happy to hear you've been nabbing tasty coffee from us for so long!
Always great coffee
Always great coffee, every bag has been great and a massive range to choose from!
May 11, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the review and kind words Phil!
Reply from Ozone Coffee
Thanks so much! Super happy to hear you're enjoying our coffee :)
Been coming to their cafes for many…
Been coming to their cafes for many years and the experience was always exquisite :)
May 2, 2021
Unprompted review
Their coffees are always fresh
Their coffees are always fresh. They have lots of different kind, and detailed information about the coffee beans and farms. They come across really love coffee and want to share.
April 21, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the kind words and review Alev!
Excellent website, excellent coffee
I've been ordering from HasBean for many years. The coffee is always amazing and the delivery prompt. Detailed, informative descriptions so you know what you're getting, and it's always worth it. Can't say a bad word about them.
April 12, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the review and kind words Nick! :)
Excellent
Excellent. A small business run by people who care about what they do and how they do it. I've been a hasbean customer for about a decade. Many great coffees discovered; never a problem with ordering or anything else. Very efficient and professional, always. A thoughtful, honest approach to suppliers and customers. Well done Steve and team hasbean.
April 12, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the lovely words and, of course, for being such a longtime customer! :)
Banging.
Found Hasbean on Coffee Forums and only read good things so wanted to give it a try.
Probably some of the best coffee I've ever had. Roasted really well and the smell that hit my nose when I opened the bag - hell yeah.
Tried in both Espresso and via a V60 and the beans I ordered tasted wonderful from both brewing methods.
One thing I really like about Hasbean is the info about the farm where the coffee came from, a bit about the grower and the cupping notes.
Really impressed and highly recommend :)
April 9, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the lovely words, review and recommendation Adam! Super happy to hear you're loving the coffee and that its working nicely for you both as espresso and V60 :)
Thanks again!
Very poor coffee and even worse…
Very poor coffee and even worse customer service
Not impressed
April 9, 2021
Unprompted review
Great experience
Great experience! Fast delivery and excellent communication, thank you
March 31, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much Mike! Super happy you had such a positive experience :)
Simply the best coffee ever!
Simply the best coffee I have ever had, exceptional service and delivery, a must for any coffee connoisseur!
March 30, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the lovely review and kind words! :)
Happy Customer
Clear webpage, good selection, prompt response to purchase and regular updates. Reliable and timely deliveries. 1st class product and service.
March 15, 2021
Unprompted review
Reply from Ozone Coffee
Thank you for the kind words and lovely review Jonathan :)
Consistently well roasted and excellent quality coffee
I have been buying coffee weekly from Hasbean for a couple of years now and the quality of coffee and service has been consistently excellent. I really enjoy trying new coffees and also love the fact that I can re-order the ones I really like when the harvest comes round again.
March 13, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the review and kind words Josh! Super happy to hear you've been enjoying all the new coffees as well as some old favourites :)
Great Coffee!!
Onto my 3rd order with hasbean, always delivery super speedy and the range of coffee is delicious!
March 13, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much Gary! Super happy to hear you're enjoying the coffee!
Very efficient customer service
Very efficient customer service. I emailed few times with questions or minor issues and these were all answered and dealt with very rapidely. Really recommend and love the coffee too
March 10, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the kind words, recommendation and review :) Super happy to hear you love the coffee!
Mikako
Their customer service is superb, and of course coffee is tasty. Strongly recommended.
March 6, 2021
Unprompted review
Reply from Ozone Coffee
Thanks so much for the kind words + recommendation! :)
Three Years of Excellence
I have been happily using Hasbean coffee for past 3 years and always delighted with reliability of service and quality of product
February 18, 2021
Unprompted review
Reply from Ozone Coffee
Thank you Jamie :) Happy to hear we've been ticking those boxes for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.