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OzSupply Reviews 630

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TrustScore 4.5 out of 5

4.5

Hardware Store
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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, quick delivery, and the quality of its products. Many people found the ordering process easy and appreciated the prompt dispatch of their items, often arriving in good condition and as expected. However, some customers were dissatisfied with the quality of certain products, describing them as poor or not suitable for their intended use. A few other people also felt that there were missing items from their deliveries or that the packaging could have been improved.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight good quality,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and prompt... See more

Quality

People report ambiguous experiences with quality. Many customers praise the good quality of products,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the online ordering process easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 4x1 metre PVC strip curtains, but half of them were missing from the delivery. When I called them up, they quickly corrected this. I got the missing items on the next business day! Excellent c... See more

Rated 5 out of 5 stars

Charli & the team were really helpful over the phone & delivery of the heavy items I purchased was arranged without issue. Thanks folks!!

Rated 5 out of 5 stars

I ordered 2 rolls of 50 X 50 weld mesh and got 1 roll 50 X 50 and the second is 25 X 25 when the mistake was realised it was fixed very quickly and the phone service was great indeed will use them ag... See more

Rated 5 out of 5 stars

Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more

Company details

  1. Hardware Store

Information provided by various external sources

Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

630 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Plastic Chair Feet

First delivery was 58 short, then make up delivery was 52, still 6 short on original order.

January 17, 2024
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Reply from OzSupply

Hi Eric,

Our sincere apologies, I believe our warehouse staff has personally delivered the rest of the order to you and apologized for the mistakes.
Please let us know if you require further assistant.

Regards, OzSupply.

Rated 1 out of 5 stars

The delivery drive gave the parce to…

The delivery drive gave the parcel to the Neighbouring person and they opened it and let it out on the dense in the rain.
Clifford Fermandez

January 16, 2024
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Reply from OzSupply

Hi Clifford,
Our sincere apologies for the poor delivery service by Aramex.
We have contacted Aramex and made a complaint, in hopes that they will perform better in the future.
As you have said in our phone conversation, you understand that it is not our fault, but still wants to take your anger out on us, and feel the need to leave this 1-star review to make yourself feel better.
We understands your frustration, but we do not believe this is fair.
If you require further assistance regarding your order, feel free to contact us at info@ozsupply.com.au
Regards, OzSupply.

Rated 1 out of 5 stars

Useless and slow sent wrong order

Useless and slow sent wrong order, paid for express post and took 2 weeks to receive. Hopeless service and no apology or agreement to reimburse overcharged express post paid, $25 more than actual cost of standard post.

November 24, 2023

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