Ozzie Collectables Reviews 

527
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and impressive selection of collectibles, including Funko Pops and TCG cards, often noting the excellent condition of products upon arrival due to superb packaging. People appreciate the reliable and fast shipping, even for international deliveries to places like Canada and the UK, with many finding the service efficient. The staff are frequently described as friendly, helpful, and knowledgeable, contributing to an overall positive service experience. However, some people encountered various delivery issues, such as significant delays, items not arriving, or unexpected charges for shipping.

What people talk about most

Product

People report positive experiences with product, highlighting a great range of items and a massive selection... See more

Delivery service

Users describe positive interactions with delivery service, often noting that items arrive safely and are... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendliness.... See more

Service

Customers had positive experiences with service, often highlighting the great staff and a no-nonsense... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this company for ordering collectibles such as Funko Pops, they always come in perfect prestine condition. Each Pop you order will come with a Pop sleeve which will protect your Pop.... See more

Rated 5 out of 5 stars

I've dealt with a fair few pop culture stores, but Ozzie Collectables is easily one of the best. What I appreciate most is the no-nonsense approach... they just seem to 'get it'. You don't have to w... See more

Rated 5 out of 5 stars

Ozzie has a great selection of all the popular Pop culture collectables. From Pokemon to Funko, you can find it. Shipping is done with care and has always been reliable even coming from Australia.

Rated 5 out of 5 stars

I live in the uk and getting them delivered and come in good condition was a worry but they are always well packed. would recommend anyone to look at ozzie collectables and order or pre-order funko p... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Trading Card Store

Information provided by various external sources

Ozzie Collectables stocks thousands of POP! Vinyls, Board Games, Statues and more! The lowest prices for your favorite collectables are found here!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

527 reviews

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No history of asking for reviews

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4.6

All reviews

(527)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been a longstanding customer and…

I've been a longstanding customer and spending way too much on Vinyl toys , I emailed their support literally 5 minutes after placing an order to swap out an item for another of the exact same price.

I have ordered there 17 times and never requested anything.

They never responded to my email and after 7 days I followed up only to be greeted with a generic response claiming it was too late now and that I was out of luck.

They offered to return the unwanted item but that makes no sense when I had already paid the equivalent of the items price in shipping and duties which would obviously not be refunded if I returned the item.

They lack basic business sense to not offer a convenient solution for a recurring customer.

I held them in high regard in the past but I can honestly say they don't care about their customers if this is how they reward brand loyalty and spending thousands.

I would be very careful as if you are human and make any sort of mistep they may ignore you and offer terrible "solutions".

Buyer beware , customer is definitely not king at this place.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

I pre-ordered a figure that was impossible to find elsewhere. Given I am based in the UK I was initially a little wary given the very reasonable price (inc postage and packing) and the fact the item had sold-out everywhere else.

I needn’t have worried - what great customer service! My item was dispatched and arrived very quickly despite the distance - and all with great comms from the Ozzie Collectables team from order to arrival.

Based on this purchase I will definitely use this business again - and highly recommend it to others.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Items

I was very happy using the new customer discount code and made my purchase. The life size gremlins are amazing. I got 3 so far and look forward to the following 2.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Mohawk Mogwai prop

Ordered Mohawk Mogwai prop from the Gremlins 2 the new batch.
Received in perfect condition, made all it’s way to Quebec, Canada.
I love that we have the Afterpay option available.
Highly recommend them!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend!

Item arrived very quickly even though it came from abroad and in great condition. Well packaged and Ozzie Collectables kept me informed throughout. Would definitely recommend!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service (delivery to UK)

A company in the UK over here recommended Ozzie collectibles as a place to get a hard to source 130pt booklet case for a card I had pulled in a box (autograph and relic booklet card).
For some reason nowhere in the UK sells a magnetic case for this type of card.
I was sceptical at first ordering from Australia but honestly Ozzie collectibles were so efficient that I would happily order from them again (and I probably will). Shipping was extremely fast despite the distance, Australia post kept me updated throughout and the whole process was more efficient than some of the local postage services over here! Item was packaged really well and even came protected with a load of scrunched up newspaper so I got to read some Australian news 😂 item undamaged and as described, 100% recommend Ozzie collectibles, really appreciate the top customer service and my card is now centre piece on my collection wall looking fresh and protected in its new case!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! The items arrived in perfect condition with top notch packaging. The communication and consistent deliver notifications were very much appreciated too! Will defo be ordering from again especially now that I know they sell hot toys

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Be warned

Be warned. I ordered a figurine. Waited almost a month for it to be delivered, although I do accept I ordered shortly before Christmas and also I'm based in the UK. Paid £191 for the item and £38 in shipping fees, plus £56 in customs charges. Unfortunately the item was defective. Whilst Ozzie Collectables have refunded me the item cost, I had to pay the shipping charges to return the product, which were more expensive than the original shipping fees. Despite Ozzie Collectables repeatedly referring me to their terms and conditions to inform me they do not refund international shipping costs, this is not stipulated in their terms and conditions. In total I've paid over £100 pounds in fees that I will not get back. I will not use this company again. Customers should not be out of pocket returning a broken product. Disgraceful.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Best store for fun

Wow I'm so happy to find this awesome store, prices are great and they have a loyalty program that any time you make a purchase you get a token and more, so much fun

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!! I emailed their customer service to amend my pre-order and swap a pop and got a quick response. Dayna was very helpful and was able to amend my order very quickly.
Highly recommend this company for all you funko pop needs with a great range to choose from.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 will order again

The Ozzie collectables website was pretty easy to navigate, i placed an order on Sunday and received it the Friday of that same week one state over.
It was adequately packaged so my goodies got here safely

February 14, 2025
Unprompted review

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