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See what reviewers are saying

Rated 1 out of 5 stars

AVOID P2PB2B NOW! THIS PLATFORM IS NO MORE WHAT IT USED TO BE. I TRANSFERRED 51.6 USDT FROM GATEIO TO P2PB2B USING POLYGON NETWORK. WITHDRAWAL FROM GATEIO SHOWED SUCCESSFUL. TRANS... See more

Company replied

Rated 5 out of 5 stars

P2B is really reliable partner. When we started looking at options for listing our token, P2B immediately caught our attention. They have a great interface, everything is transparent and clear. But wh... See more

Company replied

Rated 5 out of 5 stars

Great service from Lulzim! Friendly and knowledgeable. Made an awesome suggestion about the wine and the dollar saving option of buying a bottle rather than by the glass. Was attentive when we needed... See more

Company replied

Rated 5 out of 5 stars

We were launching our first project and spent a long time choosing an exchange for listing. P2B met all our expectations! They helped us at every step, explained all the nuances in detail and gave us... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

P2B is one of the biggest European digital assets exchanges and the most trusted platform offering the best go-to-market experience for crypto users and projects. Get your exciting trading experience. Gain quickly and securely in #1 place to be in crypto.


Contact info

You should know

3.1

Average

TrustScore 3 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Wont return my Litecoins

Wont return my Litecoins
I transfered my litecoin from my binance exchange to my p2pb2b exchange btc wallet accidentally. P2PB2B refuse to help keeping my LTC locked in thier exchange.
P2PB2B can use their private key to retrieve the LTC but refuse. It's a lot of money for me that I cannot afford to lose. Customer support is absolute joke.

May 26, 2021
P2B Exchange logo

Reply from P2B Exchange

Thank you for your feedback.
When making a deposit there is a reminder that sending funds to another address will result in a loss of funds.
You have been warned of the possible consequences if you make a mistake.
You have also been informed by our support team that after our investigation on P2PB2B no deposit address matching the address of your online transaction was found.
It is a pity that you are in this situation, but P2PB2B team has nothing to do with it and your comment is not fair,
our support team has replied to your request and provided full information on your transaction.

Rated 5 out of 5 stars

Nice.

User-friendly interface for newcomers. I like it.

May 24, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thank you for your feedback. We are glad you liked our stock exchange. Our team will continue to look for new ways to improve the platform, so it will be more comfortable for our customers.

Rated 4 out of 5 stars

Under maintenance

Everything was fine at first but my coins are now stuck under maintenance for a week during which time they have peaked at where I might have sold and dropped back down. Email response was that they are undertaking maintenance and cannot tell me when it will be finished.
Further to above they have been extremely helpful so while this is an issue and there are certainly some technical challenges this is a useful trading platform that does try to help where they can. Revised to 4*..

May 16, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello Daniel,
Maintenance is carried out for a variety of reasons and can take different amounts of time, the dates of which are not indicated at the beginning, it can be as updating contracts, and solving complex technical problems, to correctly work tokens in the future and this can take some time. Please provide us with your contacts and information about the token that was on maintenance.

Rated 3 out of 5 stars

Quite slow

UPDATE:

I was not happy last year because the exchange wouldn't release my coins for months. They did in the end, and I could sell them.

May 15, 2021
P2B Exchange logo

Reply from P2B Exchange

Thank you for your feedback. It would be very interesting and useful for us to know what difficulties and issues you encountered on our platform, so that we can focus on fixing them in the future. Please provide your contact information.

Rated 5 out of 5 stars

Guys

Guys, relax, no need to write to support each time you have delays on an exchange in 5 minutes. They have too much to deal with. Yeah, P2PB2B has a lot of problems, but other exchanges also fail from time to time.

April 29, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Greetings!

We are grateful for such wonderful feedback.

Your review is what makes us improve our service and become better.

If you use our exchange and would like to share your thoughts, please feel free to contact us anytime - https://p2pb2b.zendesk.com/hc/en-us/requests/new.

Rated 2 out of 5 stars

I am unable to withdrawl funds because…

I am unable to withdrawl funds because I am not getting the email verification to complete the last step of the process. How do I fix this problem and receive that email verification?

I have emailed the support 3 times in the last week and have not gotten a response.

April 27, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Please provide us with more detailed information, such as your email address, so that we can work together to solve the problem.

Rated 3 out of 5 stars

Their KYC procedure is slow

Their KYC procedure is slow, without autodetect features with a poor integration of a mobile phone. I have stopped using the platform, there were possibly some updates.

April 26, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thank you for your feedback, please tell us more about the inconvenience of KYC on a mobile phone, perhaps your comment will allow us to improve this aspect.

Rated 1 out of 5 stars

Avoid this at all cost

Avoid this at all cost - you will never be able to take your funds out due to notifier exception!

April 23, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thank you for getting in touch!

Our customer support team is investigating your case and it may take some time to resolve your problem. Please, be patient and wait for a reply from the customer support team.

Rated 1 out of 5 stars

I disposed my cryptocoins to this…

I disposed my cryptocoins to this exchange. Immediately after the transaction was succesfull the wallet went to maintenance. This exchange is definitely a scam.

Update: status isn't under maintenance anymore. But my safestar still doesn't show up.

Update: It looks like P2pb2b is making empty promises and don't deliver.

April 22, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thank you for getting in touch with us!
Our customer support team received your ticket and currently, it's being processed. It may take some time and you need to wait when the coins are accredited.

Rated 1 out of 5 stars

Funds blocked since a week

16.04.21 I bought Stellar (XLR), but since more then a week the Stellar wallet is under maintenance and I don't have access to my funds. I couldn't sell my coins at ATH and I can't transfer to another exchange. Support dont know how long it will take to fixe the issue. They don't want to take the responsibility and compensate my loss in profit. It is not the first coin I saw under maintenance and unavailable for trade. I warn everybody out there , don't trade on P2PB2B!!!!! You have a high risk that your wallets are unavilable and that you don't have access to your crypto!!!!!! Update 19.04.21: I lost already 30% because I can't sell my coins..... Update 21.04.21 Since 2 weeks I have no access to my Wallet. Support only provides excuses but can't fix the issue. You can see in the reply of P2PB2B that they don't feel responsible for that I lose money. But it's the fault of P2PB2B because, it's an issue on there exchange. Multiple Coins are unavailable on the exchange and they can't fix it.

April 16, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

I'm really sorry about your losses and understand your frustration, but operations with crypto are always subject to high market risk. We do our best to solve this problem but unfortunately, it takes more time than expected.

Rated 3 out of 5 stars

Not as bad as it's said to be

Every cryptocurrency exchange has mostly common issues regarding withdrawals, deposits, security and so on. P2PB2B exchange is not an exception. But I can't understand why people are treating it like it's ONE of its kind (if you know what I mean). The P2PB2B platform is not as bad as many say. I think it's a matter of the
exchange technical capacity. For example, some bugs or errors may emerge due to high exchange traffic. And I think it's the main problem.

April 12, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thank you very much! Your review is valuable for us and we'll do our best to improve our services.

Rated 2 out of 5 stars

P2PB2B SCAM EXCHANGE

This exchange is stealing people's money. I wanted to withdraw my money to my cold wallet and sent a request. The money is still not in my account, although 4 days have passed. They open tickets but are not interested. Stay away. This exchange is fake and fraudulent.

07.04.2021 / 23:10:03
2006022
20000 HEJJ
Status Notifier exception

Update: The issue has been resolved by P2PB2B

April 10, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Onur Tatar!

Sorry to hear about your problem but due to the high workload our customer support managers may answer and assist users not as quickly as you might want to. But we do our best to help everyone.
Please, provide your email so I could direct your issue to our customer support department and we could better help you.

Rated 1 out of 5 stars

Scam exchange lists scam token and…

Scam exchange lists scam token and withdraw fees are very high don't try this exchange

April 9, 2021
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Reply from P2B Exchange

Hello, Ashis Ghosal!

Could you please clarify the project you consider as a scam and explain why you think it to be a scam project? Or if you have some issues connected with this project, please describe it and provide your email so I could direct it to our customer support department.

Rated 1 out of 5 stars

I deposit xlm to p2pb2b transaction is…

I deposit xlm to p2pb2b transaction is successfull but it is not still showing in my p2pb2b wallet . I write ticket about problem but nobody answers it. I think your customer services not working !!

April 8, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Sorry to hear about your issue but due to the high workload our customer support managers may answer and assist users not as quickly as you might want to. But we do our best to help everyone.
Please, provide your email so I could direct your issue to our customer support department and we could better help you.

Rated 1 out of 5 stars

SCAM Platform

SCAM Platform; STAY away from it

ALL THEY DO IS say
' Could you please describe your issue in more detail and provide your email so we could check your account and investigate it? '

BUT NEVER RESOLVE; they are big scams

April 7, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Daniel!

Please note, in cases, you try to reach out to us via social media channels (Facebook, Twitter, etc.), you will communicate with the representative of the P2PB2B exchange. And all that she can do is clarify your request, email and direct it to our customer support department. We provide customer support only via email and ticket system to prevent frauds. So, please contact our support via email, live chat on the P2PB2B exchange, or create a ticket.

Rated 1 out of 5 stars

IT'S A BIG BIG SCAM

IT'S A BIG BIG SCAM, BUT I'm different than the rest LAWSUIT WILL COME, BELIEVE THAT!

Deposited 2500$ and it's all gone!

Can't get in contact with then, but no worries my lawyer will. And I will do my best to share this so much as I can

April 6, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Leandro Silva!

Could you please describe your issue in more detail and provide your email so we could check your account and investigate it?

Rated 1 out of 5 stars

P2PB2B withdrawl of BNB did not go through - the coins are missing and have have spent days trying to contact p2pb2b with NO RESPONSE** **other than an automated response they received my request

UPDATED 4-15-21 I think my problem may have been addressed but no confirmation from support??

UPDATED 4-2-2021
Thanks for reaching out -I really need your help - from what I am seeing - my 51 BNB coins were never transferred (even though you have taken out off my account total)

In my account - next to my BNB - it says maintenance - what is going on???

Transaction History from my p2pb2b account:

Currency
BNB Date 30.03.2021
status Notifier Exception

Please help - the other exchange asked for the TXID. There is no txid - it says Notifier Exception -

Can you please help my get the BNB coins back my account - they never withdrew.

Still no response from my initial support request over 60 hours ago

Alan Charles

I tried to transfer BNB tokens to another exchange to buy crypto that p2pb2b did not have. At first I couldnt withdraw but that was fixed. I then transfered BNB to another exchange and it never got there. The other exchange said they needed a TXID #. The withdrawl is shown but there isnt a TXID. Instead it says -Notifier exception. I have been contacting p2pb2b customer service for 2 days and have not received any help. Can anyone help me?

April 1, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Alan Charles!

We are glad to inform you that your problem with BNB has been solved and funds have been returned to your balance, please check it. Thank you for your patience.

Rated 1 out of 5 stars

Please do not do business with these…

Please do not do business with these scammers. They will steal you're crypto. I transferred eth to their exchange to buy xdce and I tried to transfer the xdce out into my wallet. They shut my account down without warning. Haven't been able to log back in. No follow up at all. Pure scammers. Be aware.

March 2, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Lloyd Williams!

Thank you for getting in touch with us! Unfortunately, the email provided by you is inappropriate, and we didn't manage to find it in our databases. Please, provide the email that was used for registration on the P2PB2B platform so we could investigate your case. We're really interested in solving your issue and want to help you.

Rated 1 out of 5 stars

Yearh; 99% a scam; lets see what they respond.

Very simple; they stole $679.00 and tryed to delete records on it from their centralized database.

I deposited 700,000,000 FREE tokens to them; However they delisted 'FREE' token; I got NO email of this! tryed checking my inbox - no email.

Anywho; they actually try to cover their theft by clearing the history of my deposit ever happening as they now have delisted the token(nice try); I know where I deposit my tokens; luckely I have blockchain that can prove the transaction.

Your Move P2PB2B? are you a scam or just an error on your end?

UPDATE (26-02-2021): Yes, they are very sketchy; I plan to upload the proof here once I get enough evidence to do a fraud report against their UK Office and possible a AML violations against improper record keeping(possibly because they are withholding/hiding records)
-Their response to me about wanting to 'investigate this case' is not the answer you get from their support; so far I have been directed to their legal department which should already send red flags and clarify how they resolve their issues.
(They also closes issues to delay giving answers to 'difficult' questions - how can these exchanges exist with all regulation in place)

February 12, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Hello, Joachim!

Please note that the answers you receive here are coming not from the customer support team but from the representative of the P2PB2B exchange. To find out what happened in your case and whether it was our fault, I kindly ask you to describe your issue more precisely and provide the email so we could check your account in our databases.

If it's convenient for you, you may send us an email to serm.p2pb2b@gmail.com or support@p2pb2b.io with all the details, screenshots and all necessary info that would help us to investigate your issue.

Rated 5 out of 5 stars

Comfortable and friendly exchange

I find P2PB2B quite a comfortable and friendly cryptocurrency exchange. Although it's currently impossible to trade margins, futures, the exchange can offer a lot of coins to trade and buy. So, if you need an exchange with a wide range of coins and buy them with fiat, P2PB2B is an option for that.

February 9, 2021
Unprompted review
P2B Exchange logo

Reply from P2B Exchange

Thanks for the feedback, it means a lot to us!

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