My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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See what reviewers are saying
TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Same is happening to me!!!!!!!!!!!
Same is happening to me!!!!!!!!!!!
I ordered on the 29/12 2021 and the email from lookfantastic said it would be delivered by 9-11/1 2022. There is noooo tracking update at all!!!! And noooo information from anyone on where my package is, this is total DISASTER and i did not even choose to have you as a delivery which also is total BS.
HELP ME ! This is NOT ok!!!!!!!!!
January 12, 2022
Unprompted review
Reply from P2P
Good morning N.L,
Thank you for contacting us.
We are sorry to hear that your shipment has not yet reached you.
We always recommend that any query about the orders should be addressed, in first instance, to the retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
If the company from which you've ordered considers this should be taken on further action with us, they can request an investigation.
Moreover, if you want to pursue this with us, could you please specify in your Trustpilot comment a trakpak tracking number so we can try and locate your shipment?
The tracking number will start with 3 letters and be around 20 digits long. Please kindly note that if you have not included the same reference number in your emails, we won't be able to locate them. This is why we suggest to contact the company from which you've ordered so they can take the course of action they consider it's best for your case.
Stay safe and have a great day ahead!!
You guys need to email me im sick of…
You guys need to email me im sick of this disgusting service you get absolutely no help for so either refund my money or find the fuckingggg package what is up with this trash aass service seriously it’s absolutely fuckinggggf pathetic they put no effort into their business
January 9, 2022
Unprompted review
Reply from P2P
Good evening Kai,
Thank you for contacting us.
Please note that the team reserve the right to work in an environment free from verbal abuse.
Please also note that we are not able to investigate your parcel without a tracking number.
The tracking number will start with 3 letters and be around 20 digits long. Please be aware that if you have not included the same reference number in your email, we won't be able to locate any correspondence from you.
To receive updates on your parcel, we advise that you contact your retailer directly as soon as possible. They will be able to keep you updated and advise you of your next steps.
You will be able to find their contact details on any order confirmation you would have received at your time of purchase.
shipment status
Hello team,
I received order dispatched email on 18th Dec and estimated delivery was between 31Dec to 07Jan. However, I have not received any update and track your order do not show any updates. Could you please check and advise on shipment status and delivery? Shipment tracking is HUT1860GB43101728601 / UM279421881JE
Thank you.
January 8, 2022
Unprompted review
Provide shipment status
Hello P2P
My package is shipped on Dec 24 from UK. Its been already past 2 weeks and tracking still shows it is in London on Jan 3. Its supposed to reach in 10 days. I don’t know delivery date also.
Shipment no: HUB1270GB91591837901. I need your help, please tell me latest shipment status location and what is the delivery date to my address in USA. thank you
January 7, 2022
Unprompted review
Reply from P2P
Good morning bren,
Thank you for bringing this to our attention.
We have checked and we can see that an email has already been forwarded to your email address. For this reason, we kindly ask of you to please check your inbox and your spam folder for our reply.
If you have any other queries about this order, we advise that you reach out to the company from which you've ordered as they will be able to assist you about your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Hope you can find this helpful.
Stay safe and have a great weekend!
It's been over two months that I am…
It's been over two months that I am waiting for this shipment to be delivered ! After many emails etc I can see as per your international tracking number HUT1230GB52017220101 provided that the parcel has been handed to a local partner service in Melbourne Australia. However that too has taken place 15 days ago . When I called local FedEx Office they said this tracking number is not valid and they need a local tracking number. I am exhausted in trying to find where this parcel . Please help asap
January 4, 2022
Unprompted review
Reply from P2P
Good morning Veena,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. Please be advised that we have now replied to your email to confirm that an investigation has been raised. If you have not received this email we would advise kindly your spam and junk folder.
In the meantime, we encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
No updates in nearly a month!
PRI7170GB76868819201 shipped 24 days ago with no updates. This is nearly a month with no movement, I am more than happy to allow for busy time periods over the Christmas with delays etc but it hasn't moved!
January 3, 2022
Unprompted review
Reply from P2P
Good morning Emma,
Thank you for taking the time to leave us this feedback today.
I have checked and unfortunately, we have not received this parcel from your retailer.
As the parcel is not in our network, we will not be able to assist with further enquiries.
I have emailed your retailer and asked them to contact you about your next steps.
In the meantime, I encourage you to also contact them directly to advise that you have not received your order.
Shipment - no update
Hello P2P
My package is shipped on Dec 24 from UK. There is no update on package, I don't know where exactly is shipment right now. Shipment no: HUB1270GB91591837901. I need your help, please tell me where is my shipment and when it will delivery to my address.
Thank you
Prudhvi
December 31, 2021
Unprompted review
Reply from P2P
Good morning Prudhvi,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 03/01/2022 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 13/01/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
More on PK149L0410053830128027M
Dear P2P team,
I am writing to you from a different email address since I can't post a new opinion nor answer to your feedback.
First of all, thank you for your answer regarding my order 363864192 / HUT1860GB47238532501 / PK149L0410053830128027M / PK149L041005383V.
I am not looking for a refund, but a solution / answer to where the product is right now and when / if it's going to be shipped to Spain in time.
Is there any other channel where we can chat more easily?
Thanks in advance.
Best wishes,
Javier
December 30, 2021
Unprompted review
Reply from P2P
Good morning Javier,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company. Please be advised that only the company from which you've ordered can issue refunds/replacements. For this reason we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website.
Please rest assured that I have emailed your retailer as well and asked them to contact you about your next steps.
As per your shipment, can you please send us your query and your TRAKPAK tracking number at FCB-info@fedex.com so we can get our customer advisor team to have a look into it?
Please be informed that our queues are quite long due to the recent holidays.
Looking forward to hearing from you.
Stay safe and have a blessed holiday season!
No updates since 22nd December
Hello,
I would also need help with the following order: 363864192 / HUT1860GB47238532501 / PK149L0410053830128027M / PK149L041005383V.
Since 22nd December, it appears to be stopped in Venlo and the Spanish Post hasn't yet recieved it. I spoke to the seller about this issue but they refuse to open any investigations before 21 days have passed since the purchase (by then, I won't need the product anymore since this is a Christmas present for January). Expected arrival date was 27th December.
Could you please confirm if there have been any issues?
Thanks in advance.
Best wishes,
Javier
December 30, 2021
Unprompted review
Reply from P2P
Good morning Javier,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can issue refunds/replacements. For this reason we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website. Alternatively, you will be able to contact them via the help section of their website. We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
Stay safe and have a great holiday season!
My order is stuck in site scan VENLO…
My order is stuck in site scan VENLO since the 17th. The estimated delivery was the 23rd. I have no information on that. Kit5801GB00090539401
December 27, 2021
Unprompted review
Reply from P2P
Good morning Anastasia,
Thank you for taking the time to bring this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please be informed that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 15 December 2021 and the delivery is usually expected within a maximum of 10 working days. However, please kindly note that Greece is also currently seeing additional regional delays of up to 2 working days, so the delivery would be expected, the earliest, by the end of the day on 30 December 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
Hope you could find this helpful.
Stay safe and have a great holiday season!
terrible.
Hey,I have waited since the 16th for my order. I ordered it in November but due to difficulty with the brand, they dispatched it on the 16th. My tracking number is #GER6960GB40306343201. Where is it ???
December 26, 2021
Unprompted review
Reply from P2P
Good morning maisha,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been received from the sender and dispatched from our warehouse on 29 December 2021 and the delivery is usually expected within a maximum of 2 working days, so the delivery would be expected, the earliest, by the end of the day on 31 December 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
Hope you could find this helpful.
Stay safe and have a great holiday season!
Where is my parcel…
Where is my parcel HUT1860GB17903480801? Dec 14 - "FEDEX CROSS BORDER PROCESS CENTRE" and no updates since then... Horrible service.
December 25, 2021
Unprompted review
Reply from P2P
Good morning Tatyana,
Thank you for taking the time to bringing this to our attention.
We are sorry to hear that you have been experiencing issues with your shipments recently. We have checked and we can see that this has been dispatched from our warehouse on 14 December 2021.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can issue refunds/replacements. For this reason we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website.
Hope you can find this helpful.
Stay safe and have a great week ahead!
29 DAYS NO UPDATE!!
I get it its been hectic and busy due to Covid-19 and Xmas but this is getting ridiculous. There have been no updates since the 26th November saying departed Geras! That's 29 days of no updates!! I had contacted the seller, they'd replied saying it had been posted. I even emailed the FCB*****fedex.com, but no reply there!! I've sent another again and honestly, I'm certain there won't be a reply again. All I asked was transparency for where my package was and when it would arrive. Because a whole month is a bit too much for a delivery service that was paid for. And honestly I didn't want to write this review but as it looks like this is the only platform where some people have gotten a reply this might be the only way to get any answer. So if you could please check where GER6960GB52031604601, BWSVUKA130137979 is located and how long until I receive it that would be great!!
December 25, 2021
Unprompted review
Reply from P2P
Good morning Nita,
Thank you for taking the time to leave us this feedback today.
I have checked and unfortunately, we have not received this parcel from your retailer.
As the parcel is not in our network, we will not be able to assist with further enquiries.
I have emailed your retailer and asked them to contact you about your next steps.
In the meantime, I encourage you to also contact them directly to advise that you have not received your order.
Hello
Hello
I've ordered my package on 9th of December and it should've arrived yesterday but it is stuck in Venlo for 6 days now. Can you check it out is IT still there, tracking numbers are: FUN0400US54722335701
1034563003451643901918
December 24, 2021
Unprompted review
Reply from P2P
Good morning Magdalena,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your package. I have now raised an investigation to find out where your packageis, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Can l please get an update on shipment…
Can l please get an update on shipment EH006334545NL ,it was supposed to be delivered on the 22nd but still nothing and no updates on
December 23, 2021
Unprompted review
Reply from P2P
Good morning Keely,
Thank you for taking the time to bring this to our attention.
We are sorry to hear that you have been experiencing issues with your shipments recently.
We can see that we have replied to you via email and your parcel was released by Customs on 29/12/2021.
If you have further questions, you may contact us via FCB-info@fedex.com or contact the retailer directly.
Delays, understandable. Lack of transparency, unforgivable.
Tracking: WRG0340US28204327701
I completely understand my order is reasonably fresh, but having spoken to the retailer I was assured the order would be delivered in time for Christmas.
I check the tracking and there’s been no movement at all. The order was place on the 12th December, now we’re 2 days out from Christmas and there’s NO way it’ll arrive in time.
Can you guys let me know what’s going on and give me an idea as to when I should be expecting to receive the parcel?
December 23, 2021
Unprompted review
Reply from P2P
Good morning Oli,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 12/17/2021 and that it is still within the maximum transit time of 7 working days. This means that it should arrive by the end of the day on 12/30/2021 due to public holidays in the destination country.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
My packages SEK0210NL71010051801 and…
My packages SEK0210NL71010051801 and SEK0210NL87422383201 stopped updating since 9th Dec.
9th Dec 2021 13:24:27 DEPARTED Seko Logistics AMS 218
Can you please let me know what happens?? The packages should be Christmas gifts.. but looks like impossible:/
December 21, 2021
Unprompted review
Reply from P2P
Good morning Claire,
Thank you for contacting us today.
We have checked and unfortunately, we have not received these parcels from your retailer. We have only received the electronic data for them but not the parcels physically.
As they are not yet in our network, we will not be able to assist with further enquiries.
We have emailed your retailer and asked them to contact you about your next steps.
In the meantime, we encourage you to also contact them directly to advise that you have not received your order. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Hope you can find this helpful.
Stay safe and have a great week ahead!
My order stopped in venlo 10 days…
My order stopped in venlo 10 days before and i have no info about my order
December 21, 2021
Unprompted review
Reply from P2P
Good morning Lubo JA,
Thank you for contacting us.
We are sorry to hear that your shipment has not yet reached you.
We always recommend that any query about the orders should be addressed, in first instance, to the retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
If the company from which you've ordered considers this should be taken on further action with us, they can request an investigation.
Moreover, if you want to pursue this with us, could you please specify in your Trustpilot comment a trakpak tracking number so we can try and locate your shipment?
The tracking number will start with 3 letters and be around 20 digits long. Please kindly note that if you have not included the same reference number in your emails, we won't be able to locate them. This is why we suggest to contact the company from which you've ordered so they can take the course of action they consider it's best for your case.
Hope you can find this helpful.
Stay safe and have a great week ahead!!
Slow as slime - terrible!
9th Dec 2021 12:18:12 FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB
6th Dec 2021 20:33:39 DEPARTED Fanatics 218
Nice.... 11 days and still no update... Kit5801GB00089602601
Fedex is not answering on emails... nice realy ni... oh not nice... worst transport company ever i dont have presents for the christmas ....
December 20, 2021
Unprompted review
Reply from P2P
Good morning Łukasz,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
There has been no update on the status…
There has been no update on the status of my order for 25 days now. The order was shipped one month ago and it still has not arrived. Shocking service.
December 20, 2021
Unprompted review
Reply from P2P
Good morning Ammaarah,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. So that we may locate your item on our system, please may we ask that you redirect this query along with your tracking number to our customer service team at FCB-info@fedex.com? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
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