My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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See what reviewers are saying
TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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consegna effettuata nei tempi dichiarati
20th Dec 2021 11:23:00 DELIVERED
20th Dec 2021 08:47:00 OUT FOR DELIVERY
18th Dec 2021 09:10:00 DEPOT SCAN
17th Dec 2021 21:29:00 IN TRANSIT - HUB SCAN
17th Dec 2021 11:58:00 ARRIVED IN COUNTRY / NON EU PRESENTED TO CUSTOMS
11th Dec 2021 10:03:25 SITE SCAN VENLO, 5928, NL
10th Dec 2021 14:06:00 CUSTOMS CLEARED AMSTERDAM, NL
9th Dec 2021 10:18:00 RECEIVED INTO CUSTOMS AMSTERDAM, NL
9th Dec 2021 00:00:00 RECEIVED INTO CUSTOMS AMSTERDAM, NL
8th Dec 2021 20:38:20 OUTBOUND EXPORT CUSTOMS CLEARED BASILDON, SS15 6TR, GB
7th Dec 2021 19:36:03 FEDEX CROSS BORDER PROCESS CENTRE BASILDON, SS15 6TR, GB
6th Dec 2021 11:56:37 DEPARTED Technicolor Distribution Services
December 20, 2021
Unprompted review
Reply from P2P
Good morning Dmitrii,
Thank you for taking the time to leave us this feedback today.
We are happy to hear that you have received your parcel. If you require any further assistance from us in future, please do not hesitate to contact us with your tracking number.
Hello
Hello, i see that my order MAD9080GB92746361201 is still in your lobbies. Can you please give me a statut an a date when it will be delivered? It's urgent.
December 20, 2021
Unprompted review
Reply from P2P
Good afternoon Mara,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 13/12/2021 and that it is still within the maximum transit time of 4 working days. This means that it should arrive by the end of the day on 20/12/2021.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
The service is pathetic!
The service is pathetic, my parcel has been in their possession since the 25/11/21 & has not arrived. The last update Sydney custom was on the 9/12/21 without any further updated information. Tracking No.HUT1860GB32483912201
Please advise as this type of customer service is unacceptable.
December 20, 2021
Unprompted review
Reply from P2P
Good morningAya,
Thank you for taking the time to leave us this feedback today.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
My parcel is stuck in Venlo
My parcel is stuck in Venlo
Can you give me more informations about package.
FIC Tracking Number: HUT1860GB13903768401
Edit:
I sent an inquiry to the email you provided, and there has been no response for days
December 18, 2021
Unprompted review
Reply from P2P
Good morning Ines,
Thank you for taking the time to update your comment.
We are sorry to hear that you have not yet received your parcel. I can confirm an investigation is currently underway we would recommend allowing more time for this to be investigated but as soon as we receive any results these will be passed onto your retailer directly.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
ORDER IS STUCK FOR 23 DAYS
Hi,
My order hasn’t moved since the 23rd Nov and is still after 23 days in the Fedex cross border process center, BASILDON, SS15 6TR, GB.
Can you give me more informations about package.
FIC Tracking Number: HUT1860GB75998192801
Thank you for your time!
December 16, 2021
Unprompted review
Reply from P2P
Good evening Ryzn,
Thank you for taking the time to update your review.
We hope you can find a solution with the company from which you've ordered. They have already been informed about your query and prompted them to contact you back.
If you have any other questions for us, please don't hesitate to contact our customer advisor team at FCB-info@fedex.com with a tracking number.
Have a great weekend ahead!
MY ORDER HASN’T MOVED FOR THE PAST 8…
MY ORDER HASN’T MOVED FOR THE PAST 8 DAYS AND IT WAS SUPPOSED TO BE A CHRISTMAS GIFT. STUCK AT SITE SCAN VENLO.
December 16, 2021
Unprompted review
Reply from P2P
Good morning nemausicae,
Thank you for contacting us.
We are sorry to hear that your shipment has not yet reached you.
We always recommend that any query about the orders should be addressed, in first instance, to the retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
If the company from which you've ordered considers this should be taken on further action with us, they can request an investigation.
Moreover, if you want to pursue this with us, could you please specify in your Trustpilot comment a TRAKPAK tracking number so we can try and locate your shipment? We are unable to know which shipment you are enquiring without a tracking number.
The tracking number will start with 3 letters and be around 20 digits long. Please kindly note that if you have not included the same reference number in your emails, we won't be able to locate them. This is why we suggest to contact the company from which you've ordered so they can take the course of action they consider it's best for your case.
Hope you can find this helpful.
Stay safe!
My package is stuck in Venlo
My package is stuck in Venlo for couple days. It was supposed to be Christmas gift, I ordered it before December and now I don't know when it's going to be delivered.
The tracking number is HUT1860GB36199052401, would be grateful for some info.
December 15, 2021
Unprompted review
Reply from P2P
Good morning Aneta,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 8 December 2021 and the delivery is usually expected within a maximum of 7 working days, so the delivery would be expected, the earliest, by the end of the day on 16 December 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe!
ORDERED ALMOST A MONTH AGO!
Tracking GE1675902466NL ordered November 18th. No movement since November 23rd. Why has the package been held up in Venlo for so long? It's been almost a month and no one can give me any answers. Any insight would be much appreciated.
December 15, 2021
Unprompted review
Reply from P2P
Good morning Sleepy Wynn,
Thank you for taking the time to leave us this feedback today.
I have now raised an investigation to find out where your package is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
My order hasn’t moved for the past 5…
My order hasn’t moved for the past 5 days…
My order hasn’t moved since the 10th and is still in the Fedex cross border process center, BASILDON, SS15 6TR, GB.
My delivery date from the retailer was by the 21st- of December but I can’t see that happening now as stated before the item hasn’t moved from the process center.
Can this please be looked at to see what the issue is?
BRI1850GB08095614801 FIC tracking number.
December 15, 2021
Unprompted review
Reply from P2P
Good morning Dina,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 10 December 2021 and the delivery is usually expected within a maximum of 6 working days. However, please kindly note that Israel is also currently seeing additional delays of up to 6 working days, so the delivery would be expected, the earliest, by the end of the day on 27 December 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly.
Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great week ahead!
My order hasn’t moved since the 10th…
My order hasn’t moved since the 10th and is currently in the Fedex cross border process centre, BASILDON, SS15 6TR, GB.
My delivery date from the retailer was between the 15th-20th of December but I can’t see that happening now as stated before the item hasn’t moved from the process centre.
Can this please be looked at to see what the issue is?
HUT1860GB14855710501 Order number.
Additional order number 1S0000786269
Edit;
I received my items today and everything was fine. The communication was very slow to start but then was fast and up to date. Everything was delivered in time and in pristine condition.
December 14, 2021
Unprompted review
Reply from P2P
Good morning Martin C,
Thank you kindly for taking the time to update your review.
We are very pleased to know that your shipment was delivered to you correctly.
If you have any other queries for us, please direct them to our customer advisor team at FCB-info@fedex.com with a tracking number.
Stay safe and have a great holiday season!
Lack of Updates
Hi,
I was just wondering if I could get an update on: HUT1860GB98837196501
The package has been stuck in transit for 11 days with no updates.
Thanks!
December 13, 2021
Unprompted review
Reply from P2P
Good morning AK and thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 1 December 2021 and the delivery is usually expected within a maximum of 9 working days. However, please kindly note that Canada is also currently seeing additional delays of up to 8 working days, so the delivery would be expected, the earliest, by the end of the day on 24 December 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great week ahead!
Stucked package
Hello! my parcel has also been stuck in Venlo 5928 NL for the past 11 days (from 8th Dec 2021). FEE5843GB00190219901
It was supposed to be delivered by 13/12. Could you please give me an update?
Edited: Everything arrived. Just the page didn't show updated information!
December 13, 2021
Unprompted review
Reply from P2P
Good morning n. s. t.,
Thank you for taking the time to update your review.
We ar very glad to hear that everything was received correctly.
If you have any more questions for us, please don't hesitate to contact us at FCB-info@fedex.com with a tracking number.
Stay safe and have a great holiday season!
I don’t understand one bit
I don’t understand one bit, I’m seeing that this package number HUT1860GB91851177701 from Lookfantastic was sent out since 30th November “ departed THG” was the status
And 11th December it’s been at “ FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB”
What’s going on pls ? Like where exactly is this item ?
After the 20th I’ll have moved out of the shipping address and country so I don’t know what both your shipping company and Lookfantastic want me to do at this point
Update: the items were finally delivered yesterday after what felt like ages of chasing them around like some toddlers!
They suddenly started communicating more about parcel location the day it arrived Ireland ! I mean what happened to doing this from the Jump??
Will I be shopping again from them? Absolutely not! Something about first impression and this experience has left a sour taste in my mouth.
UPDATE: item was delivered successfully
December 13, 2021
Unprompted review
Reply from P2P
Good morning Sophy,
Thank you for taking the time to reach out to us.
Please kindly note that, as informed, the estimated delivery date for this shipment was yesterday, 17 December.
We are glad to heat that everything was delivered correctly.
In the meantime, we would like to bring to you attention that this is not the page of the company from which you've ordered. If you wish to let them know you won't be buying form them again, please reach out to their website or send them an email at the contact details you will find on your order confirmation.
Wishing you a great holiday season.
Stay safe and have a great weekend!
There Is no information
bad . My order Is nowhere to be found when i search for It . P2P took my order ( HUT1860GB44598263301 ) from lookfantasic the 28th of november and supposed to come to my adress (53024 Siena Italy) by the 9th of December. But never came. When i search for my order It takes me to the FedEx site and when i search for it there Is no information. Please help me i Need to have It before the 20th of December .
December 12, 2021
Unprompted review
Reply from P2P
Good afternoon Omaina,
Thank you for your email.
I have now raised an investigation to find out where your package is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
My package is stuck in Venlo
My package was supposed to arrive december 3rd and it hasn’t arrived yet. It keeps saying Site Scan. My tracking number is DA093352594PT
December 9, 2021
Unprompted review
Reply from P2P
Good morning Wesley Lanca Timothy,
Thank you for bringing this to our attention.
We are sorry to hear that you have been experiencing issues with your shipment recently. We can see that the estimated delivery date for this shipment was 9 December as the parcel was dispatched on 1 December and the transit time is of 6 working days (weekends not included).
Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. They can also request for an investigation to be raised for this shipment.
We will also request that they keep you informed about this order you've placed with them.
Stay safe and have a great week ahead!
TRASH
What is going on with my package number HUT1860GB23563073701 EH006153296NL. It was supposed to arrive two weeks ago and the last update says that my package is still in fedex cross border process centre which means you never shipped it to the destination.. and now again the second package number HUT1860GB44619739501 EH006516530NL that Cultbeauty sent via you is still in fedex cross border process centre.. I will not buy again from UK retailers that ship to the Bosnia and Herzegovina by Fedex Cross Border/P2P Trakpak.. Please tell me what is happening with my packages ?why are they not moving at all ? why is not sent already ? And I already talked to the sender (Cultbeauty) they do not know what is happening and I guess this is the only way to contact you do you maybe have some live chat ? please I need response and update
December 9, 2021
Unprompted review
Reply from P2P
Good morning Ajla,
Thank you for bringing this to our attention.
We have checked and we can see that an email has already been forwarded to your email address. For this reason, we kindly ask of you to please check your inbox and your spam folder for our reply.
If you have any other queries about this order, we advise that you reach out to the company from which you've ordered as they will be able to assist you about your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Hope you can find this helpful.
Stay safe and have a great weekend!
This is the worst experience ever 🤬 my…
This is the worst experience ever 🤬 my package has been in transit for 14 days, stuck in Outbound export customs cleared
BASILDON, SS15 6TR, GB since Nov 26, suppose to been delivered on Dec 2nd and still have yet to update or be delivered to me, tracking # BOO0623GB00128571401 MAY I PLEASE HAVE SOME ASSISTANCE PLEASE AND THANK YOU
December 7, 2021
Unprompted review
Reply from P2P
Good afternoon,
Thank you for your message.
We have now raised an investigation to find out where your package is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Its been 5 days since it says "Site…
Its been 5 days since it says "Site Scan in Venlo,5928,NL. Its supposed to be delivered to me by 9th of December dunno whats happening.Tracking is : KIT5806GB00088680701,i wouldn't say no to a little help.
EDIT(15/12 they said and this morning i got it safe and sound,thank you!2 weeks for a product from the UK is perfect!)
December 7, 2021
Unprompted review
Reply from P2P
Good afternoon Pidrelas,
Thank you for letting us know that you have received your parcel.
Have a nice day and Merry Christmas.
Stuck in Venlo,5928
My order was supposed to be delivered by November 30th max.But it is stuck in VENLO, 5928, NL I would like an update on my packet
FIC Tracking Number: PRO1084GB00028305001
December 2, 2021
Unprompted review
Reply from P2P
Good evening Rafail,
Thank you for reaching out to us.
We have looked into this parcel for you and can see that this is still within the maximum transit time for shipments bound for Greece.
The parcel was dispatched on 24/11/2021 and the delivery is expected within a maximum of 12 working days. This means that your parcel would be expected to arrive by the end of the day on 10/12/2021.
Please note that the tracking information can update at any point during the transit period, so please keep checking it for updates. You may also click the ""view more tracking"" button for more details as they become available.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly.
Please take care, and have a great day.
Missing Stylevana package
Hi, I've emailed the Fedex email and I still haven't gotten a reply. Please could you sort out my problem about a package that I haven't received and has says it has departed Geras Ltd on the 11th but no updates since. Thank you
EDIT: I have already emailed you with the tracking number but still no response.
November 26, 2021
Unprompted review
Reply from P2P
Good morning Joshini,
Thank you for taking the time to update to comment.
Unfortunately, I am not able to locate an email from you on our system. Could you kindly confirm your tracking number so our team can look into this for you? Alternatively, we would recommend contacting your retailer directly as they will be able to provide further details regarding the status of your parcel.
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