My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Package stuck in Venlo Netherlands, when it's meant to be delivered today
Hi my package has been stuck in Venlo Netherlands, it's meant to be delivered today. Tracking number: HUT1030PL00296997601
November 26, 2021
Unprompted review
Reply from P2P
Good afternoon Amazing Stupid guy,
Thank you for updating your review.
Please continue to keep in touch with the company from which you've ordered as they are able to open investigations with the carriers and advise you about your options.
For any other queries, you can reach out to our customer advisor team at FCB-info@fedex.com with a tracking number.
Wishing you a great weekend ahead!
No updates anymore or responese
Dear reader,
please inform me over my package MER6745GB00032620501.
It went well, first e-mail fast response, would been delivered on last monday. But havent recieved anything yet? im getting concered especially with these reviews :-(
November 26, 2021
Unprompted review
Reply from P2P
Good morning Lieke,
Thank you for your comment.
We have checked and we can see that an email has recently been sent to you. For this reason, please check you inbox and your spam folder in case our email has been sent there.
For any other queries, please contact your retailer through the help section on their website.
Hope this helps.
Have a great weekend!
Delivery stuck
Hi!
I've sent two emails but got no response regarding shipment #REG2100GB01892594501.
I know that the retailer has also been in contact about the delivery several times and last time was advised to wait an additional 72 hours - this was on 18th November. The order still seems to be stuck in Venlo since the 4th according to the tracking.
Could you please provide an update on this?
EDIT status as of 1st Dec:
I did send the emails with the subject containing the reference number, I haven't gotten a reply since to either of them.
The retailer received a notification about the investigation but there's still no result. The order contained unfortunately an item that is out of stock now, so they couldn't resend that one to me.
The package is still in Venlo.
November 26, 2021
Unprompted review
Reply from P2P
Good morning A_N,
Thank you for taking the time to update your comment.
We are sorry to hear that you have not yet received your parcel. Kindly note as an investigation is currently underway we would recommend allowing more time for this to be investigated but as soon as we receive any results these will be passed onto your retailer directly.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Problem
I have a problem with this shipment:
Kit5801GB00087541201
I see that it’s still in Venlo since 19nov but the delivery to me should me on 25nov.
Could you please check? It’s important.
Now it’s written that the address is wrong but on the order is correct. They told me to contact P2P.. i can’t find a help section on the website of the retailer.
November 23, 2021
Unprompted review
Reply from P2P
Good afternoon Susanna,
We hope this finds you well.
Please, can you contact us via email at FCB-info@fedex.com with the tracking number Kit5801GB00087541201?
Also, can you please confirm in your email if the name of the interphone is the same? If it is, please re-send us your contact details (phone number, email address) so we can pass these to the local carrier so they can contact you. Please do not publish these here as this is a public channel. Please contact us via email as advised.
Thank you in advance!
I am having issues with the shipping…
I am having issues with the shipping and delivery of my items. Its tracking hasn't updated since the 12th of November. It has only told me that the parcel was dropped of with carrier. I am really in need of these products.
The tracking number is GER6960GB11161640801
How can I get these products to get delivered?
November 23, 2021
Unprompted review
Reply from P2P
Good morning Khuluud Mohammed,
Thank you for contacting us today.
Please could you kindly send us an email to FCB-info@fedex.com with this tracking number and your query? Our customer advisor team will be able to provide you with the assistance you need. Alternatively, we suggest that you contact your retailer directly so that they can advise you on your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Rest assured that we will also contact your retailer and inform them about your query.
Looking forward to hearing from you!
Best regards.
I’m having the same issue as a few…
I’m having the same issue as a few others by parcel has been stuck in transit for a while. The only update it shows it that is has been departed. I’m not sure whether there’s a problem or it’s just taking longer than usual. I have emailed but haven’t got a response back.
Tracking number is GER6960GB60824732201
Although there was an issue with the logistics of my order after emailing the retailer, they managed to sort out the problem and I got my parcel within a couple days!!
November 20, 2021
Unprompted review
Reply from P2P
Good morning Osato,
Thank you for taking the time to update your comment.
We are very happy to hear that your issue has been solved.
We will now close this.
Wishing you a great weekend!
Awful shipping company
Update
So one parcel finally made it to the UK, but why is my other parcel still stuck at the Fontana processing center since the 11th November?
Tracking number: DOL0800US40536389001
Awful shipping company, have had 2 parcels stuck at the Fontana processing center for 2 weeks now, even though one of them was supposed to be delivered on the 19th November, the parcels haven’t even left the US yet!
Don’t be surprised if your parcels never arrive if they’re shipped with this carrier.
November 20, 2021
Unprompted review
Reply from P2P
Good morning Laura,
Thank you for taking the time to update your comment.
Kindly note as an investigation is currently underway we would recommend allowing more time for this to be investigated but as soon as we receive any results these will be passed onto your retailer directly.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
shipment
Hello I did an order on the 16th of november the n. is 347045944 and it still hasn't left the uk. I didn't receive any email but it said they would ship it on the 17th. I don't think my stuff has even left the storage yet. Is it possible to check where it is and to change the shipping address? I'm going to move out on Sunday so maybe I can directly send it to my new place.
November 18, 2021
Unprompted review
Reply from P2P
Good afternoon Daniela,
Thank you for taking the time to leave us this feedback today.
Unfortunately, I am not able to locate this parcel on our system. Please may we ask that you kindly forward the full 20-digit FIC tracking number to our customer service team at FCB-info@fedex.com, as they will be able to assist you and advise on when these parcels will be delivered. Unfortunately, we are unable to locate these parcels on our system without further details.
We also recommend contacting your retailer in the first instance as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received.
SYN4820GB69460070701 having same issue…
SYN4820GB69460070701 having same issue as below can you help me out please? Departed 5th of november and no updates since then
November 17, 2021
Unprompted review
Reply from P2P
Good morning Paul,
Thank you for taking the time to leave us this feedback today.
I have checked and unfortunately, we have not received this parcel from your retailer.
As the parcel is not in our network, we will not be able to assist with further enquiries. I have emailed your retailer and asked them to contact you about your next steps.
In the meantime, I encourage you to also contact them directly to advise that you have not received your order.
When is my parcel arriving... GER6960GB53456466901
My tracking number is GER6960GB53456466901.
The package has been in transit for 9 days and there are no scans at all apart from being despatched on 8th Nov. Where is my parcel???
November 17, 2021
Unprompted review
Reply from P2P
Good afternoon CC,
Thank you for contacting us today.
We have checked and unfortunately, we have not received this parcel from your retailer. We have only received the data for it but not the parcel itself.
As the parcel is not in our network, we will not be able to assist with further enquiries.
We have emailed your retailer and asked them to contact you about your next steps.
In the meantime, we encourage you to also contact them directly to advise that you have not received your order. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
If you have other queries related to this shipment, please can you direct them to FCB-info@fedex.com so our customer advisor team can have a further look into it?
Thank you for your understanding!
Your company doesn’t care about…
Your company doesn’t care about international packages and I won’t be using your service again due to your negligence of losing packages
DOL0800US43576998701
November 15, 2021
Unprompted review
Reply from P2P
Good morning Jam,
Thank you for taking the time to leave us this feedback today.
Please be advised I can see we have now responded directly to your email regarding this package. If you have not received this email we would advise kindly your spam and junk folder.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
concerning my package
hello I haven’t got any updates for my package since 7th November, the latest update is ARRIVED IN COUNTRY / NON EU PRESENTED TO CUSTOMS Brisbane. my estimate delivery day is today, 12th Nov. Just wondering if the package still in custom or any other place? have a little concerned. thank you
my tracking number is DOL0800US81009191001
November 12, 2021
Unprompted review
Reply from P2P
Good morning Melody,
Thank you for taking the time to bring this to our attention.
Please kindly note that this shipment has entered your country's customs on 7 Nov 2021. Please refer this query to FCB-info@fedex.com with the tracking number so we can pass you the customs information. Unfortunately, as this is a public channel and we cannot do that here.
We also strongly suggest that you contact your retailer regarding this order you've placed with them as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also let them know about your concerns.
Looking forward to hearing from you.
Stay safe and have a great week ahead!
Scarsa
hi, gls sent me an email saying that the delivery of the package was not successful and to contact you !!!
November 10, 2021
Unprompted review
Reply from P2P
Good morning Giovanni and thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with your shipment recently.
Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
Stay safe and have a great week ahead!
Please respond to my email again
Please respond to my email again. My tracking number is GER6960GB13228720101. I have reached out to my retailer and they have said that they did physically despatch the parcel and Fedex is telling me different. I am very confused.
November 10, 2021
Unprompted review
Reply from P2P
Good Kyahnaat,
Thank you for your comment.
Please kindly note that we have explained the situation over email. Please kindly check your inbox for our reply.
For any other queries related to this order, we advise that you contact the company from which you've ordered as they will be able to provide you with the assistance you might need and inform you about your next steps.
Thank you for your understanding!
It's been 3-4 days since I've been…
It's been 3-4 days since I've been trying to get in touch via email to explain my problem with my order! When buying on Vanquish.com I forgot to put the rest of my address in Portugal, so my package was not delivered and at first it "returned to sender" I try to talk to you so that I can change the address and finally get it my merchandise because the site i bought said i had to log in with you guys to adjust it! I'm desperate seeing my lost order without reaching the correct destination! Here's the email I sent 3 days ago!
---------------------------------------
Hello everyone, everything good? I have a very serious problem with an order of mine sent through Vanquish.com! The tracking of the order is the number: VAN6370GB32906727801
What happens is that I live in Portugal and I mistakenly forgot to put my building number on the order, and then when the courier here in Portugal went to deliver it, it couldn't find my address, so it placed the order to return to the recipient! Looking at the tracking code here to see this!
I wonder what I have to do.
Pay for a new shipment for you?
How do I update this address to the right address?
I urgently need a support from you to solve my problem!
---------------------------------------------------------------------------------------------------------
he wrong address I put was this:
Eliane Galvao
Av Manuel Ricardo Espirito Santo
Av Manuel Ricardo Espirito Santo / APT 4 DTO (Bairro Rosario)
Cascais
2750-748 Lisboa
Portugal
5521999477177
And the right address would be this one with the building number!
Eliane Galvao
Av Manuel Ricardo Espirito Santo Silva
Av Manuel Ricardo Espirito Santo / APT 4 DTO (Bairro Rosario)
Cascais
Número 9
2750-748 Lisboa
Portugal
5521999477177
November 9, 2021
Unprompted review
Reply from P2P
Good morning Dedé,
Thank you for your comment.
We can see that we have responded to your emails you have sent to us and have already informed you that your parcel is being returned to sender due to address issue.
We advised you to contact your retailer directly for advice about the options available to you.
Please contact them at your earliest convenience to discuss your order in more detail.
Horrible shipping courier My package was to arrive today…
My package was to arrive today DOL0800US87112207701 and it hasn’t moved there’s no customer service to speak to and no place for pick up.
November 4, 2021
Unprompted review
My parcel DOL0800US87112207701 was…
My parcel DOL0800US87112207701 was dispatched on 21st October and still didn't arrive, the last update in the tracking is from 24th October and no news since then.
When will I receive it?
November 4, 2021
Unprompted review
Reply from P2P
Good morning Javi,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can issue refunds/replacements. For this reason we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website.
As per your shipment, can you please send us your query and your TRAKPAK tracking number at FCB-info@fedex.com so we can get our customer advisor team to have a look into it?
Looking forward to hearing from you!
Please rest assured that I have emailed your retailer as well and asked them to contact you about your next steps.
Stay safe and have a great weekend!
MyProtein - parcel returned to client
MyProtein
RTS MANIFESTED FOR RETURN TO CLIENT 189 BASILDON, SS15 6TR, GB
RTS CLIENT REQUEST - PARCEL DATA ERROR 186 BASILDON, SS15 6TR, GB
OUTBOUND EXPORT CUSTOMS CLEARED
For more than a year I have such a problem.
November 3, 2021
Unprompted review
Reply from P2P
Good morning Omicron,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. Please be advised that we have now replied to your email. If you have not received this email we would advise kindly your spam and junk folder.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Massive delay
Tracking number: PRO1120NL26890522401
My order was placed on the 21st of October and has been in transit since. The tracking number states it is at the FedEx Cross Border Centre. I have been waiting for this parcel for almost three weeks now.
November 1, 2021
Unprompted review
Reply from P2P
Good morning Bee,
Thank you for your email.
I can see that your item was dispatched from our warehouse on 01/11/2021 and that it is still within the maximum transit time of 4 working days. This means that it should arrive by the end of the day on 05/11/2021.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
My parcel ALY0160GB32747402601
My parcel ALY0160GB32747402601
Finally I get my parcel on 27th Oct.
However, there was apparently a delay in this parcel being dispatched. My parcel departed the retailer on 6th Oct, but arrived at FedEx Cross Border warehouse on 12th Oct. My question is why it took so much time for my parcel to be scanned.
The parcel not prepared by the retailer? Or stuck in traffic? Or almost lost halfway?
As you know, Basildon is just 25 miles away from London. Even if the retailer is located faraway like Jersey Island, it usually takes 1 working days for the parcel to arrive at your warehouse.
I've contacted FCB-info@fedex about this issue and then was replied by client service. You said this parcel has been raised internally for an investigation to find out why. But I've no longer received any updates afterwards.
Please just tell me the truth so that I would not panic if I encountered the same situation.
October 28, 2021
Unprompted review
Reply from P2P
Good morning Dorothy,
Thank you for taking the time to leave us this feedback today.
We are happy to hear you have now received your parcel. Kindly note as advised in our email, an internal investigation was raised regarding the delay for your parcel, however, these results are passed onto your retailer directly.
We would encourage you to contact them directly for further details regarding this investigation.
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