My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I have a package that has been in…
I have a package that has been in transit for a month now. Says it is on the way to destination for over a few weeks.
Tracking number: CH149972914NL
Ref # 21475902
I’m wondering if I will ever recieve!
October 27, 2021
Unprompted review
Reply from P2P
Good morning Emily and thank you for reaching out to us. We are sorry to hear that you have been experiencing issues with your shipment recently. Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you? We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding. Stay safe and have a great week ahead!
I placed my order almost 2 months ago…
I placed my order almost 2 months ago through Zavvi UK. (6 Sept)
These are my tracking numbers:
HUT1860GB53756340301
EH005150316NL
The package destination is MEXICO. But shipment history never mentions the package leaving the UK.
Shipment history says RTS MANIFESTED FOR RETURN TO CLIENT. And its been like that for a whole week now.
What does this means? Will I ever get my package? Will this parcel go back to Zavvi? Have I been scammed? I contacted them first but their client support is outstandingly bad they keep asking the same questions over and over like bots. Please help.
October 27, 2021
Unprompted review
Reply from P2P
Good morning Gibran,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. I can confirm that this parcel has been returned to sender.
Please contact your retailer if you have any further queries about your next steps. You will find their contact details on any order confirmation you may have received.
I will also notify them that you have contacted us.
Shipping suspended?? Package stuck.
So I have two packages sent through you guys, one was sent over a month ago actually and the shipping hasn't been updated since the 23rd of September. The other one is set to RTS for some reason. This is not the first time packages with you guys have been RTS without explanation.
I sent an email but I am still to receive a response. Is shipping to Macedonia suspended?
The tracking numbers are:
HUT1860GB56308123201 and HUT1860GB15761843701(this one is RTS).
I just wanna know what is going on.
October 26, 2021
Unprompted review
Reply from P2P
Good afternoon tnecifelam and thank you for reaching out to us. We are sorry to hear that you have been experiencing issues with your shipments recently. Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you? We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding. Looking forward to hearing from you!
It has been almost 2 weeks since I…
It has been almost 2 weeks since I placed my order and my package has been stuck at Venlo site scan NL for a while now.
I don't have any more details about the package, although it was supposed to arrive in the country.
Tracking Number: HUT1860GB71612561401
October 26, 2021
Unprompted review
Reply from P2P
Good afternoon Raluca and thank you for taking the time to leave a comment. Please be informed that we have checked and we can see that an email has been sent to your email address. Please be advised that sometimes our emails may be automatically removed to your spam folder. We kindly ask for you to check your spam emails to ensure you have not missed our response. Stay safe and have a great week ahead!
I still waiting for my parcel and it…
I still waiting for my parcel and it was sent by seller on Oct 12 and the tracking information was stopped at Oct 14 and no more tracking information.
Where is the parcel??
Why it is now already Oct 22 and still can't see any other information?
Tracking number CUR5360GB49263793801
October 22, 2021
Unprompted review
Reply from P2P
Good Shadow Transparent,
Thank you for your email.
I can see that your parcel is still within the maximum transit time for the destination country.
The parcel was dispatched on 14/10/2021 and the delivery is usually expected within a maximum of 9 working days.
However, please kindly note that Taiwan is also currently seeing additional delays of up to 5 working days due to the pressures of Covid-19, so the delivery would be expected by the end of the day on 30/10/2021.
Please note that the tracking information can update at any point during the transit period, so please keep checking it for updates. You may also click the "view more tracking" button for more details as they become available.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly.
Why does something always go wrong?
Hello,
I am trying to figure out where my package is and why there is an error message that says “RTS CLIENT REQUEST - PARCEL DATA ERROR”. What is going on with the package! My tracking number is 28477060375 or BOO0613GB00666608001.
Update 10/26: I contacted the seller and they have said the shipper said I requested the parcel be returned to sender. That is not that case at all and I am confused as to why you all would do that without contacting me or my consent to have the package returned to sender. Like why are you all so interested in scamming customers?
October 21, 2021
Unprompted review
Reply from P2P
Good morning Briana,
Thank you for your email.
According to the tracking this parcel is currently being returned to sender.
Please be advised I have raised an investigation to confirm why this parcel has been returned. Kindly note the results of this query will be passed on to your retailer once received.
In the meantime, I encourage you to also contact them directly to make your request.
Update required for tracking or any reference Id
Mail is updated to fcb
Based on Mail confirmation I verified the same with seller. But no information is provided to seller too from couriers. May I have some updates that you can contact with seller and provide the more details?
I have updated the seller details here too for reference.
Hi,
Thanks for the reply . I agree without any tracking ID you can't find info but while shipment is picked by courier from warehouse . Seller confirmed it is just packed by P2P trakpak. Rather that seller also don't know any info . Please help me with packed date 23 to 25/09/2021 or any reference number and also I updated recipient address and mobile number as per the shipping label .
Please try to find me some route cause for this and trying to ship long the way to my place .
October 18, 2021
Unprompted review
Reply from P2P
Good morning Raj Kumar,
Thank you for taking the time to update your comment.
Please kindly note that we have checked and we can see that an update has been sent to your email address.
Please note that sometimes our emails may be automatically removed to your spam folder. We kindly ask for you to check your spam emails to ensure you have not missed our response.
We have also contacted your retailer and asked them to keep you informed about your next steps. For this reason, we would suggest that you also reach out to them on the contact details you might found on the order confirmation.
Stay safe and have a great week ahead!
It has been 2 weeks since I placed my…
It has been 2 weeks since I placed my order and my package has been stuck at Venlo site scan NL for a while now. I was just wondering when my package will arrive.
PRO1084GB00025659001
October 16, 2021
Unprompted review
Reply from P2P
Good morning Amz,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Package arrival unclear
I ordered an item on the 7th of October, which took a day to process, so was supposedly shipped out on the 8th. When I used my tracking code:(DOL0800US92278605801) it claimed that on the 13th of October the "Outbound export customs cleared" implying that everything has been checked and the package is ready to ship. However, it has been in transit for 6 days and all I see is that it is still in FONTANA, 92337, US. I do understand that due to Covid there may be some delays however I'm worried my package won't arrive before the 19th (which is when I need it by as I have an event to attend) and I would like an update on my package arrival as soon as possible. Hoping for a reply soon. Thank you.
October 14, 2021
Unprompted review
Reply from P2P
Good morning Shreyoshi and thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please be informed that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 11 October 2021 from our warehouse and the delivery is usually expected within a maximum of 4 working days. For this reason, a delivery would be expected, the earliest, by the end of the day on 15 October 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com. If you send us an email at this address, we will also be able to provide you with the tracking information so you can monitor this as well.
Hope you could find this helpful.
Stay safe and have a great weekend!
Shipment says it is held for customs inspection and seems to be stuck?
My parcel order number HUT1860GB84907217001 was order over 4 weeks ago to be shipped to Ireland. It departed hut group on 20th of September and the last update it shows me when I track it says it’s held for customs inspection and this was on the 30th of September and there has been no change since??! Would really like to know how to fix this and get my items as I need them for an upcoming event!! Very little information how to inquire about delivery so hopefully I get a reply on this. Thank you.
October 14, 2021
Unprompted review
Reply from P2P
Good morning Cleo,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. Kindly note as you are not the named consignee on the data we hold for this parcel we are not able to provide further details. We would recommend the named consignee contact their retailer directly in order to receive the latest information regarding this parcel.
Kindly note all contact details for the retailer will be on any order confirmation the named consignee may have received.
My parcel SMI1160GB95950755501…
My parcel SMI1160GB95950755501 (EH102017514JE) has been stuck at BASILDON, SS15 6TR, GB since the 29 September. I don't know what is going on, or why I haven't heard any news on wether my parcel is being processed currently or if something happened to it. I placed the order on the 27th and I believe it should have already been shipped to Austria. I'd like to know what has happened and why there has been a delay in shippment.
Thanks,
October 13, 2021
Unprompted review
Reply from P2P
Good morning Sebastian,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Hi my parcel FIC HUT1860GB36717628501
Hi my parcel FIC HUT1860GB36717628501, shipped from the UK on 4/ 09/2021, and logistic information shows up it has arrived in Singapore on 21/Sep/ 2021, but no more further information shows and i still haven't received my parcel and retailer also no idea about this situation. can please help me to check on it.
Thanks & regards
October 13, 2021
Unprompted review
Reply from P2P
Good morning Siying Zhou and thank you for bringing this to our attention.
We have checked and we can see that, an 'untracked' shipping method has been selected when you placed your order with your retailer. Unfortunately, this does mean that you will not receive any tracking updates whilst your parcel is in transit to you.
Please also note that the tracking number (HUT1860GB36717628501) that is assigned to your order is not traceable by either the company from which you've ordered, ourselves or your country's national postal carrier. In this situation, this number is only used to identify your order with your retailer.
If you have any other questions about your order, then we recommend that you speak to your retailer via their help pages for advice on your next steps, although we can see that you have mentioned that you have already contacted them.
Apologies that we cannot be of further assistance today.
#PUB1170GB54553186801
UPDATE: I finally got my package & my boots were damaged & not even the same color pictured. It would cost me $25 to ship them back, so I would lose over half my money just to return them & get a refund. Unbelievable. The best they could do was give me 20% back. Never again.
I placed an order with Public Desire from the UK on Sept. 24th and received a shipping confirmation email on Sept. 27th. I’ve called Fedex and they say they haven’t even received the package yet, but on the Fedex Cross Border tracking link, it says it’s in Bensenville, Illinois and it cleared US Customs on Oct. 1st. The last update I had was Oct. 4th “Site scan” in Bensenville, IL. None of the Fedex representatives can confirm these updates, even though I can see them on the Fedex Cross Border tracking page. I’ve already contacted Public Desire, and they have sent my package out, so I have no clue where it is at the moment. I paid $9.95 for 6-8 day shipping and have had no update in 3 days. I didn’t even know that the shipping I chose was through Trakpak, but if I had, I would’ve paid the extra money for Fedex Express. As my first experience with Trakpak, I am very unhappy. I have already emailed FCB-infofedex.com with all my information, but have yet to receive a response. I just want to know where my package is!!
October 7, 2021
Unprompted review
Reply from P2P
Good morning Rileigh,
Thank you for taking the time to update your comment.
We are sorry to hear your order was damaged and you have not received the item you were excepting. Unfortunately, we would recommend contacting your retailer as your parcel had been purchased through them and not us at P2P. Kindly note you will find their contact details on any order confirmation you may have received.
Package stuck
Hi, my package (FIC HUT1860GB07602724801, tracking number EH005107556NL) is stuck for 3 weeks, it's not clear what's happening, cannot find any contacts. The seller also doesn't have information. I should know if it's not going to be delivered to request cancellation of my order. Can you please help? Thanks.
October 7, 2021
Unprompted review
Reply from P2P
Good morning Ursachi,
Thank you for taking the time to leave us this feedback today.
I can see that there is currently an embargo in place for Moldova due to Covid-19, so this parcel has not been dispatched from our warehouse.
Please contact your retailer if you have any further queries about your next steps.
I do not know what is going on with my…
I do not know what is going on with my package. It was supposed to be delivered Oct. 5th. FedEx tracking says that they have not received my package, but it says that it was transferred to partner carrier. I need this package by Oct. 8th and would like to pay for expedited shipping if possible. However, since FedEx does not have my package, I cannot. But it says my package was transferred to the partner carrier. I have called FedEx and they told me to contact the shipper because they don't have my package. Please help me. I am in Louisiana and it is saying my package is in Florida. This package has been in transit for 9 days now!!!!
FIC Tracking- OHP7790GB00592314501
Tracking- 284280967598
These are the latest updates.
5th Oct 2021 TRANSFERRED TO PARTNER CARRIER
4th Oct 2021 10:21:00 SITE SCAN
2nd Oct 2021 10:12:34 CUSTOMS CLEARED
1st Oct 2021 03:41:35 OUTBOUND EXPORT
October 6, 2021
Unprompted review
Reply from P2P
Good morning Haley,
Thank you for taking the time to leave us this feedback today.
Please be advised that we have now replied to your email. If you have not received this email we would advise kindly your spam and junk folder.
I can confirm your parcel is still within the maximum transit time for the destination country. The parcel was dispatched on 30/09/2021 and the delivery is usually expected within a maximum of 8 working days.
However, please kindly note that the USA is also currently seeing additional delays of up to 2 working days due to the pressures of Covid-19, so the delivery would be expected by the end of the day on 14/10/2021.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
my parcel is stucked at venlo almost 1…
my parcel is stucked at venlo almost 1 month...... whats goin on?
VAN6370GB89022733901
October 6, 2021
Unprompted review
Reply from P2P
Good afternoon Herny,
Thank you for taking the time to update your comment.
Please be advised as per our previous response we have responded directly to the named consignee via email regarding the status of this parcel. Kindly note all information will be passed onto their retailer.
We encourage the named consignee to contact their retailer directly in order to receive the latest information. Kindly note the retailer's contact details can be located on any order confirmation received.
Good afternoon,
Good afternoon,
I ordered from Currentbody on September 25th.
The courier (GLS) tried to deliver the package but couldn't because I was not home.
They told me to get in touch with the sender to reschedule the delivery.
Could you please help me?
Below are the order details:
Order No. IT-011816288
25/09/2021
October 5, 2021
Unprompted review
Reply from P2P
Good afternoon Martina,
Thank you for taking your time to leave feedback for us.
So that we may locate your item on our system, please can you provide us with the FCB tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
Joke of a courier
KIT5801GB00084721101 managed to come from US in 4 days and stuck in NL since.
And as others already reporting, FCB info fedex.com won't respond to inquiries.
October 5, 2021
Unprompted review
Reply from P2P
Good morning Dionysios,
Thank you for taking the time to leave us this feedback today.
I can see that your parcel was dispatched from our warehouse on 22/09/2021. It is expected that it will take a minimum of 10 working days to reach the destination, which means it may arrive on 08/10/2021 at the earliest as Greece is also currently seeing additional delays of up to 2 working days due to the pressures of Covid-19. However, it is possible that the parcel will still take longer to arrive.
Please note that the tracking information can update at any point during the transit period, so please keep checking it for updates. You may also click the "view more tracking" button for more details as they become available.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
Where is my shipment
Where is my shipment
It's been over a month
CH139800804NL
October 3, 2021
Unprompted review
Reply from P2P
Good afternoon Abaadyand thank you for reaching out to us. We are sorry to hear that you have been experiencing issues with your shipment recently. Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you? We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding. Stay safe and have a great week ahead!
a complete excrement-show
a complete excrement-show. I will not buy again from UK retailers that ship to the US by Fedex Cross Border/P2P Trakpak .
October 2, 2021
Unprompted review
Reply from P2P
Good morning Yoh and thank you for reaching out to us. Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can have a look into this for you? We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. Looking forward to hearing from you!
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