Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if t... See more
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See what reviewers are saying
On the day of delivery, there was a power outage in my neighborhood, which obviously meant the doorbells weren’t ringing… I checked the website several times to see if they’d tried to deliver it, and... See more
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion.... See more
I was informed one day before delivery and on delivery day. Received a phone call when the driver was almost here. Didn't need it but was offered alternative drop-off points if needed. Nothing neg... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
212K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Very good service. All clear and with good timings. I’ve received my product one day ahead of the deadline.
May 28, 2026
Unprompted review
Super !!!!!!!!
May 28, 2026
Unprompted review
Livreur professinnel
May 28, 2026
Unprompted review
Very efficient delivery!
May 28, 2026
Unprompted review
Delivery was punctual
May 28, 2026
Unprompted review
Professional
May 28, 2026
Unprompted review
Paack delivery driver is always polite…
Paack delivery driver is always polite and friendly. Always with a smile.
May 28, 2026
Unprompted review
On timeit was ok
May 28, 2026
Unprompted review
Goods were delivered in pristine…
Goods were delivered in pristine conditions and the delivery went smoothly by the agent. He also called me beforehand - very useful.
May 28, 2026
Unprompted review
Excellent service as usual
May 28, 2026
Unprompted review
Fast delivery and very nice delivery guy
May 28, 2026
Unprompted review
Smooth & Prompt Delivery
Received email notification on the delivery status. The delivery called to deliver the package. Very smooth and easy.
May 27, 2026
Unprompted review
I always encounter issue when they’re…
I always encounter issue when they’re in charge of my packages
May 28, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We are sorry to hear that you have experienced recurring issues with your parcel deliveries and we sincerely apologize for the inconvenience caused.
It is essential for us to provide a transparent and efficient service, and we take all customer reports very seriously. We will continue working to constantly improve our processes and the quality of our service.
Please be assured that your feedback will be taken into account to help prevent similar situations from happening in the future.
We will strive to ensure that your next experience with us fully meets your expectations.
Best regards,
Team Paack
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