Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On the day of delivery, there was a power outage in my neighborhood, which obviously meant the doorbells weren’t ringing… I checked the website several times to see if they’d tried to deliver it, and... See more
The experience was great thanks to the delivery personnel. They called me in advance to see if I was home first, they offered to help me find a suitable solution and they were extremely nice. Humble a... See more
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion.... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
211K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on schedule
Arrived on schedule. Order was well packed and arrived in good condition.
May 29, 2026
Unprompted review
Great great great
May 29, 2026
Unprompted review
competent delivery driver
May 29, 2026
Unprompted review
Package in my mailbox
Package in my mailbox, undamaged, perfect ! Thanks
May 29, 2026
Unprompted review
Ordered yesterday delivered today
Ordered yesterday, delivered today. It doesn’t get much better than that. 5 well deserved stars ❤️❤️❤️
May 29, 2026
Unprompted review
Perfect, thank you
perfect! The delivery driver was extremely kind and understanding.
May 18, 2026
Unprompted review
Very good follow-up !
Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if they left the package in the mailbox to save time) while we were there. Only your email then warned us.
May 29, 2026
Unprompted review
Todo excelente
May 29, 2026
Unprompted review
The courrier with no patience
The courrier didn't wait for me to open the gate by threw the package at entrance courtyard of the palace where anyone could pick-it up
Non professional
May 29, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your experience. We are sorry for the inconvenience caused by the delivery of your order and apologize for the misunderstanding.
It is essential for us to guarantee a transparent and efficient service, and we will continue to work to constantly improve our processes.
We will strive to ensure that your next experience with us fully meets your expectations.
Best regards,
The Paack Team
The package came in time
The package came in time, in immaculate condition, and the driver was super friendly. Thumbs up! 👍
May 29, 2026
Unprompted review
Good fast delivery the delivery …
Good fast delivery the delivery driver
Was smart much beter the some of the delivery we get from amazon 29th
May 29, 2026
Unprompted review
Nice delivery man
May 29, 2026
Unprompted review
All very good
All very good. But package had been opened.
No goods missing.
May 29, 2026
Unprompted review
Nice and clean
May 29, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.