Absolutely ridiculous treatment . I have applied 1 bedroom property for rent and unprofessional staff dealing with me begging and they cancel my application because I have told them I had a bad credit... See more
Company replied
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See what reviewers are saying
I am a Leaseholder in one of the many properties that PACE own and it is just an ATM for them . They charge expensive Service Charges (for which they don't do anything) plus they add an arrangement fe... See more
Company replied
As other reviews clearly stated on Google and here... Pace are the most unprofessional, incompetent, dishonest, greedy and corrupt estate agencies I've ever came across. There is No Parking Enforce... See more
Company replied
I would like to just pass on my thanks to Keri Hodges who was my property manager whilst I rented a property through Pace. I cannot praise Keri enough for her support. Any quires or problems I may hav... See more
Company details
Information provided by various external sources
Pace is an estate agent & letting agent for tenants & landlords in Southend on Sea, Leigh on Sea, Shoeburyness, Rochford and Westcliff. We also provide a range of effective and reliable services for leaseholders and freeholders such as block management in the South East. We are professional, ARLA & NAEA licensed property specialists. We pride ourselves in providing standards of individual care and service you will find second to none - in all aspects of property management, residential block management, sales, lettings and investment properties.
Contact info
Meridian Point, 461-463 Southchurch Road, SS1 2PH, Southend on Sea, United Kingdom
- 01702445600
- info@pace-properties.com
- pace-properties.com
2.1
Poor
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service every time
When I purchased my home 9 years ago, I bought it through Pace and they were amazing; so when it came to moving on, they we’re top of my list when searching for an estate agent.
I was really worried about putting my house up for sale, it meant so much to me and I wanted to find the right person to take it on and love it the way that my husband and I had.
Gregory and Katie were amazing and it really wasn’t long before the most perfect buyer was found and we couldn't be happier.
Gregory’s endless enthusiasm and positivity was inspiring. Katie’s customer service and project management - outstanding. The two of them are an absolute asset to the company and we are so pleased we sold our home through Pace.
Amazing service. Fantastic people. Brilliant price.
March 9, 2021
Unprompted review
Great service
We were extremely happy with the service we received from PACE, especially Katie Gray who was great at keeping us informed, personable and diligent.
March 8, 2021
Unprompted review
Property Sale
After experiencing communication problems on my first aborted sale with Pace the second and successful sale was a much better experience due to the diligence and professionalism of Katy Gray. She really has been so helpful. If dealing with Pace insist on Katy dealing with your sale!
March 8, 2021
Unprompted review
Amanda at Pace Lettings department was…
Amanda at Pace Lettings department was brilliant, she was very proactive and helpful! I would highly recommend Amanda.
March 3, 2021
Unprompted review
We have been dealing with Katie, Gregory and Sophia
We have been dealing with Katie who has been on top of things for us and is always very responsive to her emails and also have been dealing with Sophia and Gregory, they have all been very friendly and a good service Highly recommended now we are just waiting to move in.
February 26, 2021
Unprompted review
Friendly and professional
Friendly, fast service. Great communication and speed.
February 25, 2021
Unprompted review
Had a little problem with pipes and…
Had a little problem with pipes and Lauren was a great help and got it sorted quickly excella t response
February 19, 2021
Unprompted review
Katie has been very helpful and…
Katie has been very helpful and patient. She has made our move very easy and smooth.
February 17, 2021
Unprompted review
Greg and Sophia at Pace
Greg and Sophia were great from start to end and turned things around within a week. Would have no problem using these again in the future.
February 16, 2021
Unprompted review
Fast & excellent customer service from start
I have dealt with Sara from Pace Properties from the start as well with Gregory. I have received fast and excellent customer service from the start. Very helpful and responsive to all my emails. I would recommend Pace to anybody who would like to rent/buy property. I am current tenant and can`t fault them. Thank you Sara and team :)
February 15, 2021
Unprompted review
Just wanted to say how happy I am with…
Just wanted to say how happy I am with the efficiency and communication I received from Craig Gibson at pace properties.
I emailed pace at 12.00 and my issue was resolved befor 12.40.
Thankyou
February 4, 2021
Unprompted review
Great service notwithstanding Covid restrictions…
In difficult times due to Covid 19 restrictions and during 2 abortive attempts when prospective buyers withdrew before a successful sale the PACE sales team did their level best to provide a positive, enthusiastic and professional service
December 21, 2020
Unprompted review
Moving
I have dealt with Katie and she has been fantastic in updates and helping the process of moving be as stressful as possible. Friendly staff and lovely estate agents highly recommend
December 16, 2020
Unprompted review
From the very start I was impressed…
From the very start I was impressed with Pace Properties. My main contact was Katie Gray. She was a complete credit to the company, taking as much time as needed to explain the process, check that I was happy and understood, and even did follow up emails for questions. What impressed me the most was she would not leave a situation until all matters had been addressed to my full satisfaction. I had difficulty downloading some of the documents which she sorted out for me and nothing was ever too much trouble for her.
I have been immensely impressed by the way Pace Properties have looked after me and would not hesitate to recommend them - and especially Katie - in the future
December 11, 2020
Unprompted review
Reply from Pace Properties
Thanks for taking the time to right that review. We are lucky to have Katie on the team!
I had trouble with alot of my documents…
I had trouble with alot of my documents but I had such great help. Thank you
December 10, 2020
Unprompted review
Been without water for 48 hours
Been without water since 4pm yesterday. It breifly came on but then went off again and has not been on since. Not good enough if you are trying to self isolate and have no water. No emergency call outs.... really !!! in a time when we are constantly being told to wash our hands to stay safe.
November 16, 2020
Unprompted review
Reply from Pace Properties
We were first notified of this problem at 4pm yesterday. There is an emergency number on our website and phone lines. We had no reports of it breaking down before. A plumber did attend last night and got it working for a couple of hours but new parts are required which are not available out of hours. An engineer is coming today. A member of the team went out at 6pm last night to meet the engineer to see what he could do, arranging emergency childcare for his children to do so. I personally have been up since 7am talking to different engineers to get someone out today. The pump was serviced a month ago and pronounced to be in good working order. If there is some particular reason that you can't make it to a shop to buy some water for a few hours please let us know and I'm sure someone from the office would help out .
I see you have now edited your review to confirm it did stop working at 4pm yesterday rather than your original allegation that you had been "without water for 48 hours". My original response about 2 people attending last night still stands. We do have an emergency call out, they attended and were supported by staff from the office and someone is coming later today.
Thanks guys!
Marcus rang us at 5pm on the Saturday to tell us we didn't need to wait the entire wknd to hear back because we'd got the house. A lovely gesture!
Katie has been equally as lovely; responding to my emails in a speedy manner and being totally across the paperwork. Thanks guys!
November 5, 2020
Unprompted review
Pleased with the support and communication from Pace.
Really pleased with the communication from Pace with our recent property move. Special thanks to Gregory and Katie for their prompt replies and support.
November 4, 2020
Unprompted review
Katie’s is always very helpful
Katie’s is always very helpful. I would highly recommend Pace. Great service
November 1, 2020
Unprompted review
Katie is great
Katie is great, she’s a personable, quick at responding, friendly, helpful and informative.
She also is good at communicating things to her team to solve any issues as soon as possible.
October 22, 2020
Unprompted review
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