Purchased industrial thread via the website. The process was easy and freight arrived in a timely manner. Would do business with them again
Company replied
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At the moment I have not received my order. Transport a major problem. I have had to stand down my workers not very happy. Big money loss.
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The staff brought the product out to the car, so no lifting required on my behalf. The quality of the product & the fact that it was UV stabilised meant it will last and it was $10.00 cheaper than imp... See more
Company replied
Delivery was ontime and the product was good quality. All the staff in the office at Wacol are really great to talk to as they aknowledge you when you open the door.
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Company details
- Packaging Supply Store
- Business to Business Service
- Packaging Company
- Plastic Bag Supplier
- Polythene and Plastic Sheeting Supplier
About Pacific Packaging Australia - Brisbane
Written by the company
Pacific Packaging Australia
ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery
Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.
From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.
Why Businesses Choose Pacific Packaging Australia
- Industrial-grade packaging solutions built for demanding Australian conditions
- ISO 9001:2015 certified quality management systems
- Fast dispatch and Australia-wide delivery from multiple warehouse locations
- Bulk pricing and wholesale supply options available
- Trusted by thousands of Australian businesses nationwide
- 5-star rated customer service backed by a price beat guarantee
Our Packaging Solutions
- Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
- Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
- Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
- Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.
Fast Australia-Wide Delivery
With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.
Committed to Quality & Sustainability
We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.
Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.
Shop With Confidence
Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au
Your Trusted Partner in Packaging Solutions
Written by the company
- Delivering Quality, Service, and Reliability – Every Time
- At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.
Price Beat & Satisfaction Guarantee
We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it.
Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase.
Our customers trust us for:
• ISO 9001 certified quality standards
• Fast nationwide shipping
• Friendly, responsive support
• Hassle-free replacements or credits when things go wrong
Shop with confidence — we’ve got your packaging needs covered.
Contact info
1537 Ipswich Road, Unit 1, 4106, Rocklea, Queensland, Australia
- 07 3271 1789
4.8
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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professionals
April 20, 2026
Reply from Pacific Packaging Australia - Brisbane
Thank you Lina for your positive feedback
Reply from Pacific Packaging Australia - Brisbane
Thanks David for your positive review!
Reply from Pacific Packaging Australia - Brisbane
Thank you Tracey for your positive feedback! much appreciated
Reply from Pacific Packaging Australia - Brisbane
Thank you! great to hear you are happy with our service Steven
Quick and easy process
April 8, 2026
Reply from Pacific Packaging Australia - Brisbane
Thank you Suzie for your positive review, much appreciated
The ordering and delivery was easy and…
The ordering and delivery was easy and prompt.
March 30, 2026
Reply from Pacific Packaging Australia - Brisbane
Your positive feedback is much appreciated Roland
Reply from Pacific Packaging Australia - Brisbane
Your positive feedback is much appreciated Victor!
Reply from Pacific Packaging Australia - Brisbane
Hi Larry, thanks for your positive feedback and kind review. We're happy to hear your items were delivered quickly and that you're equally as happy with them.
Pacific packaging was easy to…
Pacific packaging was easy to communicate with. Order arrived promptly and as described.
March 4, 2026
Reply from Pacific Packaging Australia - Brisbane
Thanks Garry your positive feedback is appreciated
Reply from Pacific Packaging Australia - Brisbane
Hi Noel, thanks for your feedback and kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Grant, thanks for your feedback and glad to hear you love your items. Also happy to hear you received your order promptly. Thanks for your kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Cecil, we're happy to hear you're happy with the service provided to you. We hope you're equally as happy with your items. Thanks for your kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Heather, happy to hear your order arrived without issue. We hope you're happy with your items. Thanks for your kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Gregory, glad to hear your website order was easily placed and without issues. We hope you're happy with your items. Thanks for your kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Paddy, thanks for your feedback and kind review. We're pleased to hear your items were packed well and you received them promptly. We hope you're happy with your items.
Reply from Pacific Packaging Australia - Brisbane
Hi Dave, we're happy to hear you received great service from our team. Thanks for your kind review.
Reply from Pacific Packaging Australia - Brisbane
Hi Michael, glad to hear you're happy with your items and you received them promptly. Thanks for choosing to shop with Pacific Packaging and for your kind review.
Delivery was ontime and the product was…
Delivery was ontime and the product was good quality. All the staff in the office at Wacol are really great to talk to as they aknowledge you when you open the door.
November 26, 2025
Reply from Pacific Packaging Australia - Brisbane
Hi Cole, glad to hear you had a great experience with our team over in Brisbane. Our customers are very important to us and it's our pleasure to provide great service every time. Also glad to hear you're happy with your items. Thanks for your very kind review.
Orders are always processed quickly
Orders are always processed quickly,
Great customer care and thats why I buy from this business.
December 15, 2025
Reply from Pacific Packaging Australia - Brisbane
Hi Alistair, it's our pleasure to provide you with great customer service. We look forward to your next order when you're ready. Thanks for your very kind review.
The customer service was awful
The customer service was awful. They lost my package twice and proceeded to send rude emails accusing me of stealing the delivery! The first order never arrived they offered a refund and I purchased again with extra delivery to ensure next day. It never arrived. Then both deliveries arrived on the same day, even the one I had been refunded for and they accused me of stealing! Absolutely disgusting customer service including the way the emails were worded. Do not use this company
December 8, 2025
Reply from Pacific Packaging Australia - Brisbane
Hello Marie and Joanne.
I will address you both as the said order was made under Joanne's name but the review was posted under Marie's.
I'm sorry you feel the customer service provided was "awful". Our team, whether it be in Melbourne, Brisbane, Sydney or Perth, have very high standards of customer service. Our team will always go above and beyond to help our customers whenever unexpected issues arise even when those issues are out of our control (i.e delayed or lost deliveries by carriers). Really, we are not obliged to provide these "extra services" to our customers once orders are shipped and in the hands of carriers, but we are more than happy to provide these services as we value every customer - yourself included.
What you fail to understand is all the work that entailed behind the scenes to ensure you received your bags in a timely manner. This was in part due to the desperation of your needing the bags due to the "forecasted flooding" that never eventuated. Yes, we understand you're acting on the news reports of expected flooding and we have acted accordingly in that regard. Our team, and people outside of our team, have done everything in their power to get you the bags so you could prepare as best as possible.
In saying that, I would like to clear up some false accusations on your part and set the record straight as we don't take to false claims regarding our team members or customer service lightly. Please see below.
1. Your claim we accused you of stealing: This is categorically false. An email was sent to you requesting payment for the 400 extra bags you eventually received. The email had an invoice attached for those 400 bags requesting you do the right thing and pay for them. At that point in time, you still had the bags in your possession with no insight from you as to whether you wished to keep them or wished Pacific Packaging to organise a return. When you eventually replied to our email, it was during the Christmas closure period (27/12) in which you accused us of accusing you of "stealing". Nowhere in our email do we "accuse" you of stealing. This is false and slanderous. The email was simply requesting payment for the extra 400 bags if you so chose to keep them. If you do not wish to keep the extra bags, our team is only too happy to organise a return. If you have in fact used those bags, then you will need to pay for them.
2. Regarding the "extra or express" delivery you claim to have paid: Just so there's clarity, all our shipping is express. Whether it's StarTrack or TNT or any other carrier, the shipping is express. All the different carriers have their set pricing. We do not set the shipping costs, we only pass on what the carriers charge. If you paid a little more for a different carrier, that does not mean you paid for guaranteed "next day delivery". Please don't conflate the two. What you paid for is that particular carrier's fees and their specified ETAs. If that carrier specifies an ETA for the next day or in 2 days, then we pass this information onto our customers. This gives our customers an indication as to when they can expect their delivery. Again, this does not guarantee you will receive your items on those days, rather it is an estimation as the name suggests. In case you weren't aware, ETA stands for ESTIMATED TIME of ARRIVAL.
3. Your email claims we're "blaming" you for receiving the lost packages: Another false accusation. We have never blamed you for anything. It's one thing to address certain matters in our email but to simply fabricate issues is dishonest and deceitful on your part. You're in fact doing everything you're accusing us of. This is called projection. Nowhere in our email did we blame you for anything that's transpired with your 3 orders.
I will finish with this, we wholeheartedly reject your review and email. Our team has done everything right to help you in these unfortunate circumstances.
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