Packhelp Reviews 2,187

Amazing company with a fast and precise customare care! Thank you

Great support and high quality products. Would definetly recommend.

Kasia was great, responsive, and found a solution to my problem quickly. Really appreciated her kind support!

I requested an invoice and Magdalena quickly explained that it would be produced once the goods had been despatched. This morning, Magdalena personally ensured that I received my invoice.
Many thanks for efficient and friendly service!

Thank you to Magdalena for your fantastic customer service! Your fast replies and helpful guidance when ordering made everything easy!

We engaged with Packhelp to produce custom packaging for our brand, but the quality of the products we received was severely below expectations. After discovering that nearly 50% of the order was defective—ranging from unreadable information to misaligned prints and bleeding ink—we immediately raised these concerns.

Despite our attempts to resolve the issue professionally, the process has been a source of immense frustration. Rather than taking full responsibility, Packhelp insisted that we count the faulty products ourselves—a task that should have been part of their quality control. Additionally, it became clear during the exchange that they do not directly handle production, which raised even more concerns about oversight and accountability.

The customer service team was unresponsive at times, and their proposals to resolve the issue—such as either recollecting all boxes for sorting or offering vague potential refunds—were inadequate and did little to address the operational disruptions caused by the defective products.

We sincerely regret choosing to work with Packhelp, as this experience has cost us valuable time and effort. We cannot recommend them to any business looking for a reliable packaging partner.

I couldn't review changes or approve changes online and Magdalena helped me out.

Kasia was very helpful and kind, she helped me with all my issues sending me all the links to conclude the sample delivery!
Great experience!

Love their products. The communication is just very bad.

Kind and friendly, informative feedback.

Very friendly contact person helped me with my questions i had and came back to me with information. Friendly contact.

Ms Magdalena was very helpful with solving the problem. We are generally satisfied with the boxes because we have been buying them for a long time.

Kasia ware really kind and helpful and I got all my issues and queries sorted out - now the project is going ahead :-) Thank you so much!

They were so helpful during all the process, they solve oldy doubts and problem so quick and efficient. Madalena was superior

Super helpful to make sure your order is as expected. Highly recommended. Customer service is the best and the quality of product has never disappointed.

Great customer service. Easy to design and order!

Magdalena was very prompt with her answers and gave me very detailed responses, and I did not have to ask for further clarification as her replies were so in-depth.

Magdalena gave me really amazing support during my order as we had issues with uploading logo. She was really good help. Appreciate such effort. Thank you.