Packhelp Reviews 2,187

Everything was fine until...

After ordering mailer bags previously, I made some design adjustments and reordered the same bags. Unfortunately, the new bags (Order #R453200304) arrived in the wrong size.

When reviewing the order process, I found that PackHelp failed to include the exact dimensions in centimeters on the order confirmation and invoice, listing only an internal product code. This is problematic, as the law requires sufficient details to clearly identify the ordered product. While I acknowledge placing the order myself, the absence of critical information made it impossible to catch the mistake.

After raising the issue, PackHelp’s response was dismissive, offering only a 25% discount on a new order. I even proposed covering the correct bags for an order value of 250, against my mistaken order of 400, but this was declined.

Their response highlights their inconsistency and lack of professionalism, ironically proving my point:

First Response: "We understand that internal naming of sizes can be hard to remember, which is why we show dimensions during the order process."

This statement admits that dimensions are critical, which should logically be included in both the order confirmation and invoice. They argue that customers can find this information on the website, but that’s the issue—errors should be identifiable throughout the entire process. Their claim that they’ve never received similar feedback before is irrelevant to legal requirements.

In Summary: Don’t expect swift complaint resolution; this "discussion" took nearly a month due to slow responses. PackHelp is your trusted partner only as long as they can profit from you.

Kind, professional!

Nice company to deal with and good products

Greta product and support

Good quality products, and nice staff.

All smooth and straight forward

Great on-line configurator, very atractive bonus system (Packelp Wallet)

We were completely impressed with their professionalism and customer service.

Prompt answer, good solution

Very good service and very helpful. Also very polite!!

I just ordered the sample boxes but great value for money. Is really helping with making decisions regarding our product and how we want it packaged. We will be ordering our chosen boxes soon.

I repeated an order of cardboard boxes.
The quality has decreased and the price has increased.

I ordered the exact same bags and design as my previous order. Price increased and quality is not as good. The bags I received are a lot thinner than the previous order.

Great support!

Reached out to support regarding my order. Magdalena provided fantastic assistance and was very helpful.

I am very upset about my last order which was made in the wrong colour of our logo. I have written several emails, more than a week has passed and I still have not heard from anyone.

wrote the customerservice 3 times to get an offer but no usefull response or no response. i don´t think i can trust this company. it is a shame as they offer everything i need to start my business.