Pack Up + Go Reviews 590

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing magical, fabulous, and excellent trips, highlighting the thrill of surprise destinations and personalized itineraries. Many appreciate the thoughtful planning, which includes boutique hotels, engaging excursions, and reservations at local eateries, making every detail feel special and tailored to their interests. People frequently mention the ease of the booking process and the stress-free nature of having all arrangements handled, allowing them to fully enjoy their vacations. However, some customers also noted occasional issues, such as receiving their travel documents very close to departure or being sent to destinations they had previously visited multiple times. A few reviewers mentioned that some planned activities, like a comedy show, did not align with their preferences, leading them to leave early. There were also instances where flight connections were less than ideal, or the hotel experience was not up to expectations, with one reviewer mentioning a musty room.

What people talk about most

Holidays

Customers had positive experiences with holidays, often praising the stress-free planning and well-organized... See more

Location

Reviewers mention positive feedback about location. Customers were satisfied with the chosen destinations,... See more

Service

Reviewers highlight positive aspects of service, noting that customers appreciate the excellent customer... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting that everything was... See more

Booking process

Consumers express satisfaction with the booking process, highlighting its seamless nature and the convenience... See more

Based on these reviews

Rated 5 out of 5 stars

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous abou... See more

Company replied

Rated 5 out of 5 stars

From Start to Finish the trip was fabulous! It was my partners birthday weekend. The attention to detail with amazing options couldn't have been better. The boutique hotel, the excursions planned fo... See more

Company replied

Rated 5 out of 5 stars

This was my 2nd trip with Pack Up + Go. Just like the 1st trip, this trip was excellent. You complete their questionnaire, then tell them about yourself, your interests, hobbies, etc. They know you an... See more

Company replied

Rated 5 out of 5 stars

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was... See more

Company replied


Company details

  1. Travel Agency

About Pack Up + Go

Written by the company

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

590 reviews

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Rated 4 out of 5 stars

I enjoyed not having to plan a trip

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an itemized receipt of where our money went. We had some issues with the valet (they didn't believe we had prepaid, and they still charged us a fee), but I'm not sure if that is the fault of the hotel or Pack Up + Go. We did eventually get a refund from them.

April 8, 2026
Rated 3 out of 5 stars

3rd Times A Charm????

We have scheduled a Pack Up & Go trip for our anniversary for the past 3 years. Up until this last trip, every experience had been amazing and we looked forward to this years surprise. Unfortunately our trip was a bit stressed because the events scheduled on the day of our actual anniversary were rescheduled with out any notice so we ended up missing it. I don't know about many of you but I don't tend to check my email while on vacation. We went by what was scheduled in our packet. It would have been nice to have a phone call prior to the changed event so that we would not have missed it. The event company couldn't reach me directly since the only phone number they had on the reservation was for Pack Up & Go and they received no response. Luckily, I receive a partial refund. Other than this mishap our vacation was very relaxing and we got to visit a great place that we are eager to go back to.

April 2, 2026
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Reply from Pack Up + Go

I'm so sorry you felt your 3rd trip with us didn't meet expectations. Typically if there are schedule changes to your itinerary after your envelope has been sent out, we will add multiple reminders in our week lead up to departure emails to check your Day of Departure email for the most updated itinerary. We'd love to discuss more in detail your experience. Be on the lookout for an email from us to go more in depth!

Rated 5 out of 5 stars

San Diego Solo Trip

I had such an amazing experience with Pack Up + Go and would absolutely recommend it to anyone looking for a fun, stress-free way to travel. From start to finish, everything was so thoughtfully planned. The hotel was incredible—truly luxurious and such a perfect place to relax after a day of exploring.

One of my favorite parts was that all of my dinners were scheduled in advance, and every single restaurant was a great choice. It made the trip feel seamless and took away the usual stress of researching and making reservations. The activities they planned were also so much fun and added a lot to the overall experience.

I had mentioned ahead of time that I would be traveling solo, and they clearly took that into account. I felt comfortable and safe everywhere I went, which made such a difference. They even provided an Uber voucher to help me get around more easily, although I ended up doing a lot of walking and still felt totally at ease.

Not knowing where I was going until the morning of was honestly the best part—it made the whole trip feel like an exciting surprise and added such a unique element to the experience. And it’s funny because whenever you tell people about the concept, they get so excited and invested in guessing where you’ll end up—it makes it even more fun!

Overall, it was such a memorable and enjoyable trip. I’d 100% do it again!

April 10, 2026
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Reply from Pack Up + Go

We love our solo travelers! It means so much to hear you felt comfortable, safe, and able to fully enjoy your experience. We’d be thrilled to send you on another adventure anytime🌟

Rated 5 out of 5 stars

Perfect weekend getaway

It was nice to have everything planned out for us. Perfect weekend getaway

April 1, 2026
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Reply from Pack Up + Go

We love a perfectly planned weekend getaway! 😊 So glad you were able to relax + enjoy every moment, that’s exactly what we’re here for!

Rated 5 out of 5 stars

30 year friendship celebration

My friend and I went on a trip to celebrate our 30 years of friendship and this was a great way to do it! We were able to experience things we wouldn't typically have thought to do and didn't have to make several decisions. Pack up and go provided a tailored experience for us as well as suggestions around the area. I am already in conversations with others to go again!

April 8, 2026
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Reply from Pack Up + Go

30 years of friendship, what an amazing reason to celebrate! 🥹 We’re so glad you got to try new experiences + enjoy a stress-free getaway together. We love that you’re already planning the next one, we’ll be ready when you are!

Rated 3 out of 5 stars

Sadly disappointed

I was disappointed with what my budget covered, and the departure time from the location wasted an entire day! I tried to make changes well before the trip date once I realized that I grossly OVERbudgeted, and instead of getting some money back or additional amenities, I am left wondering how my $4K+ was allocated for a barely 3-day trip that included ONE dinner.

March 23, 2026
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Reply from Pack Up + Go

Thank you again for taking the time to speak with us a few days ago, we really appreciate it. We’re so sorry for your experience and truly appreciate the opportunity to make things right, as this is not the standard we aim for. If you ever decide to travel with us again, we’d love another chance to create an amazing trip for you!

Rated 5 out of 5 stars

Another great trip in the books!

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was so interesting and we enjoyed the NASCAR Hall of Fame which we probably wouldn't have chosen on our own! Every trip we book with them shows us fun things to do in cities all over the county!

March 28, 2026
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Reply from Pack Up + Go

Another great trip, that is our favorite thing to hear! So glad you enjoyed all Charlotte has to offer. Whenever you are ready for your next trip, we will be here!

Rated 4 out of 5 stars

Overall it was a fun trip

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for the middle of the day, which is fine, but made it really hard to do other things with the time constraints. We were just kind of left feeling like while we enjoyed the location, enjoyed the activity we did do, we could have planned a better trip for what we spent.

March 31, 2026
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Reply from Pack Up + Go

Thank you so much for sharing your experience, we’re happy to hear you still had a fun trip overall! We’re glad our customer experience team was able to step in when the weather didn't go as planned and help find a solution that worked for you. We’re sorry to hear parts of the itinerary didn’t flow quite how you hoped. If you would like to discuss your trip further, we are always here + happy to chat!

Rated 5 out of 5 stars

Loved the suspense

Loved the suspense, they took us somewhere we would have never gone before. They were super helpful and responsive. Would do it again!

April 1, 2026
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Reply from Pack Up + Go

Isn't it amazing to let someone else do the planning?! Then you can get to focusing on the important part of vacation, making memories :) It's so amazing to hear that your planner knocked it out of the park with your destination. We love going through surveys + finding the best spot for your specific interests, especially if it's somewhere you never would have thought to visit in the past! Where to next?!

Rated 5 out of 5 stars

The entire Pack Up and Go experience…

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous about TSA delays ruining our trip, but they assured us that they were on top of any wrinkles and making adjustments and we didn’t need to worry. They were right!

March 31, 2026
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Reply from Pack Up + Go

We have to give so much love to our Pack Up + Go Customer Service team. They are there 24/7 for our travelers + always on top of the ball when it comes to your trip, pre and post! We want to make sure our travelers feel secure in knowing that no matter what happens, there is a live person on the other end of the phone ready to assist in anyway. You're not alone and we're here to help!

Rated 5 out of 5 stars

Will Book Again

Pack Up + Go did an excellent job with pre-planned activities as well as giving us great lists of recommendations. The meal reservations were delicious as were two of the recommended spots. The pre-planned tour was informative and a great way to start our vacation. One of the highlights of our trip was one of the recommended tours! The only negative (outside of their control) was TSA and a quicker than comfortable layover.

March 22, 2026
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Reply from Pack Up + Go

We're so excited to hear you loved your Plane Trip! Our travel planners are always thrilled when travelers enjoy their curated recommendations. Here's to many more incredible Pack Up + Go getaways in the future!

Rated 5 out of 5 stars

Great Trip to New Orleans

What a great surprise trip to New Orleans! Everything was planned out perfectly. I love that we had an early flight on our departure and a late flight on our return. It gave us three full days for fun! All of the trip reservations and recommendations were awesome! The location could not have been better! Thanks for a great trip!

March 25, 2026
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Reply from Pack Up + Go

Isn't New Orleans just amazing?! There's something for everyone there with nightlife and history, food and music! It's so great to hear that your planner really made the most of your 3-day trip! You as the traveler always have the ability to let us know what you want your travel day to look like. If you travel again with us soon, always feel free to write in your survey that you'd prefer a longer layover to limit any/all stress at the airport :) We want to make sure you're supported and feeling relaxed for your trip with us!

Rated 5 out of 5 stars

Pack Up + Go provided a great surprise…

Pack Up + Go provided a great surprise experience for my wife's 50th birthday. Very well communicated plan and documents to guide us through the trip. Reservations were great and easy. When we had questions and changes, the customer service was extraordinary! They responded within minutes every time!

March 11, 2026
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Reply from Pack Up + Go

Thank you so much for sharing your feedback with us! We're so glad to hear you had a great time on your surprise trip + that our Traveler Support Specialists were able to assist with anything you need! Here's to more adventures!

Rated 3 out of 5 stars

I booked a 3 night 4 day for me and my…

I booked a 3 night 4 day for me and my 17 year old son. It was very exciting and the morning of we finally opened our envelope and we went to San Diego California! Neither of us had been to San Diego and it was beautiful.

The area we stayed in was fluent with the homeless just hanging outside of our hotel. But the hotel itself was amazing and the staff was amazing. The hotel was situated right at the trolley that we could jump on to go anywhere.

We stayed within walking distance of many eating places and a gas station.

The activities that were planned and paid for were exactly what my son would enjoy.

All in all our experience was amazing. My only complaint was the price. I am a penny pincher and when I added up all of the travel and activities and rounded up generously. I paid 4,000 and everything added up was 2,000. I feel like they could have paid for more transportation or gift cards for dinner. I didnt realize their fee was 2k.

Besides that the trip was amazing and they did a fantastic job picking the location and activities.

March 17, 2026
Unprompted review
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Reply from Pack Up + Go

Thank you so much for this review! We are so glad San Diego was the perfect destination for you and your son, and we love that the hotel and activities were such a great fit. Hearing that the activities were exactly what your son would enjoy makes our day!

We also want to take a moment to address your note on pricing, because we never want anyone to feel uncertain about where their money went. Pack Up + Go takes a 25% service fee for planning and servicing all trips, but otherwise, the entire remaining trip budget went directly toward your flights, hotel, multiple activities, and transportation. We want to make sure you have complete visibility into that breakdown, so we will be reaching out to you privately with a full itemized summary.

Thank you again for trusting us with such a meaningful trip. We hope San Diego created some incredible memories for you both!

Rated 5 out of 5 stars

Better than we imagined

This was the best experience! We stayed at an amazing hotel and they picked activities we probably would have never thought of or booked ourselves. It couldn’t have gone any better. They even included a numbered map with things to do/eat/see in each area. We never had to think or waste time wondering what we should do. Definitely doing this every year!

March 18, 2026
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Reply from Pack Up + Go

We love to hear this! We're already looking forward to planning more surprise getaways for you + to see what else we can show you!

Rated 5 out of 5 stars

Trip to Columbus

Our couple trip was so much fun! Loved all the spontaneous reservations and the other suggestions if we wanted to go off script. Would definitely used Pack Up + Go again and recommend to friends!

March 5, 2026
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Reply from Pack Up + Go

Thank you for sharing your feedback! We had a great time planning your surprise trip + love when our travelers use the recommendations we provide! Can't wait to plan your next trip!

Rated 5 out of 5 stars

Perfect Retirement Gift

This trip was a retirement gift. My friend and I expressed our wishes carefully so we were apprehensive that the Pack Up and Go experience would fulfill that dream trip. Everything was perfect. The experience of opening the packet waiting for our shuttle to the airport was so much fun! The flights were scheduled so that we had 3 full days of experiencing Philadelphia. There were early and late evening flights but this way we got it all! Our hotel was perfect and centrally located. The tours, reservations and recommendations were exactly what we wanted. We loved it so much that we are thinking of booking another trip soon but this time with our husbands! We appreciated the updates in weather and delayed flights as they occurred.

March 10, 2026
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Reply from Pack Up + Go

This review has us grinning from ear to ear! We're so happy we could make your retirement trip the best it could be + congratulations! We'll be excited to plan your next trip with the husbands soon!

Rated 5 out of 5 stars

Girls Trip

( Ignore the name used my husbands Google account😊 )Just returned from a girls trip to San Diego. We used a company we have never used before and I wanted to share. The name of the company is PackUp and Go. What makes them different is that we did not know where we were going until the morning we left.
Here is how it works: you give them a budget and fill out a survey. They book the airfare, hotel, activities and dining. Everything was included but food and drinks. They sent us a packing list with the weather for our destination earlier in the week. They updated the weather the day before we left. They also sent an envelope that had the destination and itinerary. (This could have been opened at any time but we decided to open it the morning we left. )
Our budget was $2,000 per person. The trip was 5 days. This included airfare from MD to San Diego.(we did pay more to upgrade our seats. But you can tell them you want upgraded seats ahead of time.) Our hotel was the Pendry hotel in the Gas Lamp District of San Diego. They booked a coffee tasting( we decided not to do this so we just let them know and they canceled it) a comedy show at the Civic Arena, an escape room and a hop on hop off trolley trip. These things were all included in our budget. They then made reservations for a speak easy and dinner each night. They gave us a list of restaurants and activities they recommended. We spent a day in La Jolla, on Coronado Island, and in the city. The recommendations were great we tried some of the places they recommended and enjoyed them as well.
We had a great time with no stress. The customer service was amazing. They were very responsive.
They work with lots of budgets. You can drive or fly. We said we wanted someplace warm. They can not guarantee the weather but they pick something that should work for you.

March 5, 2026
Unprompted review
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Reply from Pack Up + Go

So glad you had such a fun girls’ getaway in San Diego! Thanks so much for trusting us with the surprise + for sharing your experience. We’d love to plan another trip for you anytime! ✨

Rated 5 out of 5 stars

The Perfect Trip

We used as many recommendations as we had time for and everything was wonderful! Every food stop was amazing, every activity was just as described, and our hotel was perfect. We celebrated a birthday while on our trip and we even had several little birthday treat surprises throughout our stay.

March 4, 2026
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Reply from Pack Up + Go

Thank you for letting us help you celebrate your birthday! We're so happy that everything on your getaway was so wonderful, this is what we aim for! Hope to plan more getaways for you!

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